Please Read carefully – its a bug in learnpress toggle button for sure
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AuthorPosts
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March 10, 2021 at 4:49 AM #724253Amit MeyrazParticipant
hi,
after invastigating a lot, the conclusion that the problem that happen is a bug at the RTL of learnpress.
so please, try to fix it. it is very important to me.that is the problem – the theme break down here is a video https://www.screencast.com/t/x1OTFsv8f
here is the explanation of the programer of oceanwp theme”
This was not easy to troubleshoot but we narrowed it down and it is definitely related to LearnPress and their RTL support.
You can see everything in this video which you can also share with their support: https://www.loom.com/share/f8489ed9825f4133bfdfe67009b91f6f
The toggle button you use (full width, back) is a ling tag (a).
By removing OceanWP theme JS, as you can see in the video, it does not affect the performance of this icon.
But, by removing LearnPress plugin JS , its function returns to Default mode, it returns to being a link.
The issue is also present on other themes too, we have tested with both TwentyTwentyOne (default WP theme in RTL mode) and the Eduma theme you had installed on your dev site.
The behavior changes for just one second on reload, then continues with the same. Sometimes the sidebar (the starting sidebar, on the left) is not even visible with these two themes at all. However, the toggle removes the sidebar (when visible) and again pushes it from the right side when existing the full screen mode.
All three developers have tried altering LearnPress on your website to fix the issue just for you until it gets resolved on the plugin level, but unfortunately, they did not succeed. However, when you share the video above with their support along with the explanations, they would be able to recognize the issue since it’s now completely isolated and update RTL support on plugin level.
I would once again like to thank you for the patience, and to say sorry we were not able to “patch” this for you to make your site work now. If possible, for a quick fix, please ask LP support if they can give you a quick code that would override the layout on your lessons until this gets fixed with altering JS files.
Hope this helps and hope LP support will be able to address this problem soon.
Please solve it, it make me a lot of problem.
BR
Amit -
March 10, 2021 at 9:59 AM #724333JuliaKeymaster
Dear Amit Meyraz,
Sorry, we cannot access the information you provided, please check https://prnt.sc/10hmedt
Best regards,
Phuong Ngoc
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March 11, 2021 at 1:08 AM #724757Amit MeyrazParticipant
enclose,
you will see 2 sites, one is developer, please find a soulotion at the developer site and then add the fix to the live site
thanks in advancedAmit
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March 11, 2021 at 2:44 PM #724995JuliaKeymaster
Hi Amit Meyraz,
I assigned this issue to our developer and will give you a solution asap.
Best Regards,
Phuong Ngoc
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March 11, 2021 at 3:59 PM #725047JuliaKeymaster
Dear Amit Meyraz,
You can go to Appearance => Customizes => General => Custom CSS&JS: add code
body.rtl.course-item-popup.wpadminbar #learn-press-course-curriculum { left: auto; right: 0; } body.rtl.course-item-popup.wpadminbar #learn-press-content-item { left: 0; right: 400px; } #course-item-content-header .course-item-search button { right: auto; } #course-item-content-header .course-item-search { padding: 10px 15px; } #course-item-content-header .course-item-search button { top: 15px; } #course-item-content-header .course-item-search input { padding-right: 30px; }
I fixed it. Please, check it again https://www.loom.com/share/c990965e746e44d19e23ad97debeda1e
Best regards,
Phuong Ngoc
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March 11, 2021 at 4:21 PM #725062Amit MeyrazParticipant
WOWOWOW
thanks, its perfect now – JUST one small thing, see at the video enclose:
https://www.screencast.com/t/vHF92RlFFj9the index for 2 milisecond jump from left to right. i think it should not be.
it is great now at the right side, but it is important to remove that jump.and something else – the fix work just when i sign in, when i am not, the index and toggel buttom the same as before, i clear cash and so, strange.
again, thanks a lot Phuong Ngoc.
BR
Amit -
March 11, 2021 at 5:13 PM #725096JuliaKeymaster
Dear Amit Meyraz,
I will ask the developer to check again.
Best regards,
Phuong Ngoc
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March 17, 2021 at 11:09 AM #727337Amit MeyrazParticipant
hi,
any news?
br
Amit -
March 17, 2021 at 5:59 PM #727521JuliaKeymaster
Dear Amit Meyraz,
Our developers are checking, please give us more time.
Best regards,
Phuong Ngoc
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March 25, 2021 at 10:14 PM #730791Amit MeyrazParticipant
hi,
any progress?
best regards
Amit -
March 30, 2021 at 8:45 AM #732447JuliaKeymaster
Dear Amit Meyraz.
Please give us WordPress site and FTP account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/. All information will be confidential for sure, we are responsible for that. We need this information to check your issue.
And please backup your website before we do anything on your website.
Yours Sincerely,
Phuong Ngoc
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ThimPress Support Team
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March 30, 2021 at 3:18 PM #732655Amit MeyrazParticipant
enclose.
br
Amit -
March 30, 2021 at 3:20 PM #732656Amit MeyrazParticipant
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March 30, 2021 at 5:51 PM #732763JuliaKeymaster
Dear Amit Meyraz,
I will report to the developer to check.
Best regards,
Phuong Ngoc
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April 8, 2021 at 11:40 AM #735923JuliaKeymaster
Hi Amit Meyraz,
We have fixed your issue on your website. Please check again.
If your issue is resolved, please tell us so that we can close this topic.
Sincerely
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Thimpress Support
Phuong Ngoc
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April 14, 2021 at 1:53 AM #737573Amit MeyrazParticipant
hi,
nothing change, same thing.
br
Amit -
April 15, 2021 at 3:46 PM #738007JuliaKeymaster
Dear Amit Meyraz,
Sorry, this error is caused by the theme you are using, so please contact the theme.
Best regards,
Phuong Ngoc
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April 15, 2021 at 3:50 PM #738010Amit MeyrazParticipant
hi,
its not theme error its learnpress plugin error.
or, please show me why the error happening.WPocean show me exactly that it is learnpress plugin error. please tell me where is the error of the theme and i will guide the theme maker.
br
Amit -
April 16, 2021 at 5:33 PM #738433JuliaKeymaster
Dear Amit Meyraz,
I will ask the developer to check again
Best regards,
Phuong Ngoc
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April 21, 2021 at 10:59 PM #739699Amit MeyrazParticipant
hi,
did someone change the folder name of plugins? and disable all plugins on forgot to enable them?BR
Amit -
April 23, 2021 at 4:54 PM #740369JuliaKeymaster
Hi Amit Meyraz,
We have fixed your issue on your website. Please check again.
If your issue is resolved, please tell us so that we can close this topic.
Sincerely
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Thimpress Support
Phuong Ngoc
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April 24, 2021 at 1:32 AM #740504Amit MeyrazParticipant
hi,
i think you play with me, i am very dissapointed from thimpress.
for 2 month this problem continue, and you already told me 10 times that you fx the problem. but nothing.
or you not want to fix, or thimpress is an unprofessionals team. otherwise, i dont know why ypu saying 1 times that you solve the problem, but you didnt solve.BR
Amit -
April 24, 2021 at 1:35 AM #740505Amit MeyrazParticipant
if you dont want to fix, please update me and i will consider what to do with my site. maybe transfer to Learndash course plugin.
best regards
Amit
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April 24, 2021 at 3:02 PM #740661JuliaKeymaster
Dear Amit Meyraz,
Sorry, but we fixed it a lot of times, and your server should lead to the error. Please check again.
Best regards,
Phuong Ngoc
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April 24, 2021 at 9:02 PM #740755Amit MeyrazParticipant
Hi,
you didn’t fix nothing, just mess up my site, disable all plugin and didn’t fix a thing in that issue.
I had to fix all the mess that your unprofessional developer mess my site.Amit.
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April 24, 2021 at 9:08 PM #740756Amit MeyrazParticipant
you can see here, nothing fix.
https://www.screencast.com/t/6JOH8ZWEabbr
Amit -
April 26, 2021 at 11:50 AM #741040JuliaKeymaster
Hi Amit Meyraz,
We have fixed your issue on your website. Please check again.
https://www.loom.com/share/fef1d171ca454ef4bd2e84840c03b290
If the error still persists, please turn on incognito tab or clear cache browser and then check again
If your issue is resolved, please tell us so that we can close this topic.Sincerely
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Thimpress Support
Phuong Ngoc
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April 27, 2021 at 2:23 PM #741540Amit MeyrazParticipant
hi,
i now understand why the confusion.i told you when a user not sigh in to the site its happen.
go to incognito when you are not signin (you have to be sign out) and then the problem happens.
please click when you are not sign in to the site.
when an admin is signin, its ok.
i dont know about regular use.
when i guest try to surf in a course, he get the problem.BR
Amit -
April 29, 2021 at 10:09 AM #742103JuliaKeymaster
Dear Amit Meyraz,
problem due to cache. Please clear the cache in browser + site and check again.
Best regards,
Phuong Ngoc
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April 30, 2021 at 7:30 PM #742526Amit MeyrazParticipant
hi,
no its not cash problem.
the problem continue.BR
Amit -
May 1, 2021 at 10:10 PM #742688JuliaKeymaster
Dear Amit Meyraz,
Error due to cache on your server, please contact the server side to check.
Best regards,
Phuong Ngoc
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June 5, 2021 at 4:43 PM #758517JuliaKeymaster
Dear Amit Meyraz,
It’s been a long time we don’t get your reply on this topic. Therefore, we will close this topic here.
If you have any more questions, please create a new topic on our forum.
Sincerely
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ThimPress support team
Phuong Ngoc
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