404 error keeps coming back on menu and sub-menu items

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• • November 7, 2019 at 4:59 AM #496181
    cheerfuljulia

    Participant

    We keep getting this error when we click on main menu items or sub-menu items: “Oops! That page can’t be found.”

    The error goes away when we deactivated LearnPress plugins or refreshed Permalink (without any changes). But the error keeps coming back in a day or two.

    We changed our theme to default Twenty Nineteen theme. deactivated many other plugins. and checked menu name, page names, and course category names and didn’t find any conflict. But the error keeps coming and going.

    Right now our courses are under 3 different sub-menus with the potential to have more courses and under more sub-menus:
    http://totallifeenergyplan.com/training-and-programs/learning-tlep/online-courses/
    http://totallifeenergyplan.com/training-and-programs/overcoming-fatigue/
    http://totallifeenergyplan.com/training-and-programs/managing-weight/

    All courses are under this Permalink: http://totallifeenergyplan.com/training-and-programs/course/, such as:
    https://totallifeenergyplan.com/training-and-programs/course/universal-energy/
    http://totallifeenergyplan.com/training-and-programs/course/the-guide-to-overcoming-chronic-fatigue/
    http://totallifeenergyplan.com/training-and-programs/course/how-to-control-weight-effectively-and-permanently/

    Thank you very much in advance.

  • November 7, 2019 at 10:04 AM #496276
    Anonymous

    Inactive

    Dear cheerfuljulia,

    I checked your link and it’s working normal http://prntscr.com/ptiu1q

    Please check it again.

    Best regards,

    Huyen Anh

  • November 7, 2019 at 8:25 PM #496469
    cheerfuljulia

    Participant

    We have been checking for a while but the error keeps coming back. The pages have the right links and it shouldn’t have broken link. But the page not find error keeps coming back. The home page never has this error.

  • November 8, 2019 at 9:35 AM #496580
    Anonymous

    Inactive

    Dear cheerfuljulia,

    Please help me check it in the incognito browser.

    Then let me know.

    Best regards,

    Huyen Anh

    • November 8, 2019 at 10:35 AM #496601
      cheerfuljulia

      Participant

      Please see the screen print attached with the error in the incognito browser. This time I didn’t deactivate plugins and didn’t refresh permalink so you can go to our website and see the error that is happening under all the browsers I tried. Thank you very much. Julia

  • November 8, 2019 at 10:40 AM #496605
    Anonymous

    Inactive

    Dear cheerfuljulia,

    It’s right.

    The reason is due to you don’t have the training and program page and you have set permalink for it here: http://prntscr.com/pu0yix

    You should set courses page here: http://prntscr.com/pu0ymg

    Then set up permalink for it, please try it.

    Best regards,

    Huyen Anh

  • November 12, 2019 at 7:41 PM #497774
    cheerfuljulia

    Participant

    Hi Huyen,
    The error occurs less often on the menu items now. Thank you for that. But now it occurs occasionally after we click on “sign up for this program” – The payment page (lp-checkout) showed the 404 error. And then every page we tried afterwards had 404…
    We appreciate your help.
    Julia

  • November 13, 2019 at 10:42 AM #497965
    Anonymous

    Inactive

    Dear cheerfuljulia,

    I fixed it for you. Please check it out.

    Best regards,

    Huyen Anh

  • November 15, 2019 at 1:45 AM #498631
    cheerfuljulia

    Participant

    SO far so good. Thank you very much for that! May I ask what or where was the problem? Because we will have many more courses to put into the system, I would like to know the problem so we won’t create the same problem in the future. Also, I saw you have Stripe addon. Are you going to support Square payment anytime soon? Thanks again. Julia

  • November 15, 2019 at 9:59 AM #498731
    Anonymous

    Inactive

    Dear cheerfuljulia,

    We saved permalink again.

    Are you going to support Square payment anytime soon: Thanks for your feedback, we’ll consider it.

    I hope you were satisfied with our plugin as well as the level of service we provided. If you are happy with the plugin & our services, please consider to rate 5 stars for our plugin here: https://wordpress.org/support/plugin/learnpress/reviews/?rate=5#new-post

    You may need to create an account here: https://wordpress.org/support/register.php

    I very appreciate your help.

    If you need any assistance about our LMS items, please let me know.

    Best regards,

    Huyen Anh

     

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