After course enrollment, sending duplicate emails to user

[Sara Merrick-Albano]

Hello,

I am using the LearnPress – WooCommerce Payment Methods Integration plugin. I have encountered the following issue: After a student enrolls in a course, the user is sent 2 duplicate order confirmation emails. The admin and instructor are only sent 1 email. Under Woocommerce orders there is only 1 order present.

Under “Order Notes,” I see that the order status is automatically changed from Processing to Completed, then from Completed to Processing, then back to Processing to Completed. See screenshot here: https://prnt.sc/7ihY-v0hcYIb

I guess that this automatic trigger is causing the “Order Complete” email to be sent twice to the user.

I have taken the following troubleshooting actions:
– I disabled the Woocommerce Payment Methods Integration plugin and used the LearnPress native order processing. Only one email is sent to the user upon enrolling in the course.
– I placed an order through Woocommerce for a standard Woocommerce product (not enrolling in a course) and only one confirmation email was sent to the user.
– I checked SMTP settings in the server and in the domain and everything is set up correctly.
– WP Mail Logging confirms that duplicate email confirmations are being sent to the user after enrolling in the course with the Woocommerce Payment Methods Integration enabled. Single emails are being sent to the user after enrolling in the course through the native Learnpress order processing.

This leads me to believe that it is an issue with the Woocommerce Payment Methods Integration plugin. I appreciate any insight you can offer in fixing this issue. It is confusing for customers to receive an order confirmation twice because they think they were charged twice.

Thank you,
Sara

[Author]

Posts