Block course on completion not working

[shalene]

Students can still access paid courses after completion even though I have selected

>> Block course: Block of course when finished course. <<

This is a serious issue as students pay for the course and then have endless access to it, which is not what “block when finished” means. I have seen other support requests for this issue, but no resolution.
Is there any awareness of this problem? Is there any fix?
Thank you!

Follow up:

We don’t have any previews. It is only 2 courses with about 25 lessons in each course. Everything else runs well, but it is important that students access is removed after the time allowed per course (4 weeks).
https://gestaltplaytherapy.co.za/online-courses/

[Daisy]

Hi shalene,

With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.

Note: 

• When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
• And please back up your website before we do anything on your website.

 

Yours Sincerely,

Daisy

———-

ThimPress Support Team

[shalene]

The block course after finishing is now working. I think I may have been testing as WordPress Administrator account and not a Subscriber account. When I tested as a Subscriber, it worked. Apologies for the confusion. Hopefully others experiencing this will be assisted by my experience.
Keep well.

[Daisy]

Hi shalene,

So happy to hear that your problem was resolved. I hope you love our theme.

Because your issue is no more. I will close this topic now.

Sincerely

—————————–

Thimpress Support

Daisy

[Author]

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