Can’t access to the support even if I paid

[Arcate]

Hi !

I bought “https://educationwp.thimpress.com” around 100 $ today with my e-mail [email protected] on https://themeforest.net*. I have a problem so I created a count to ask my question on https://thimpress.com.

BUT, I can’t write to the support. It’s written “required verify purchased code”.

Maybe it’s because I bought the product with [email protected] and I created an account on your plateform with [email protected] ? My licence number is 8b6632b4-121b-472c-a771-41ebca38f3ef.

Can you help me to fix this so I can write about my “real” problem ?

What is my famous real problem ?

I won’t sale online for now on my website. So I don’t want to use woocommerce from the beginning. The problem is, I can’t install a template from Eduma because of Woocommerce. It says “non supported PHP” version.

I reinstalled the machine and tried to update this version on my VPS. I made PHP -v and it answered me I had 7.0.6-dev WP version. But… in reality I only have 5.6.40-0 deb8u12 WP version. I couldn’t succeed in updating my WP. So I don’t understand what I have to do.

Moreover, as I won’t need woocommerce, is it possible to instal pre-designed templates correctly without it ? In all the cases, how can I fixe my problem with PHP ?

Here is the informations about the bug : https://5.196.27.234/wp-login.php?action=tc-developer-access

[Star Lord]

Hi Arcate,

We have replied to you on another ticket about this issue. So, I will close this ticket now.

Sincerely

======================

Thimpress support

Star Lord

[Author]

Posts