Completed Courses Result Percentage Empty After the Upgrade

[Thilina Wickramasinghe]

Hi Team,

Recently, I have noticed that there is a bug related to the results of the completed course. It appears as an empty column. Herewith I have attached two screenshots for your reference.
1. https://prnt.sc/N0ZV9v2BrqQy
2. https://prnt.sc/5u4eHHB_4N0Q
3. https://prnt.sc/QlXOaQTUztmy

I have proceeded with “Create Database Indexes” but the issue still persists.
Can you please check and advise how to resolve this bug?

Thank you!

[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

Thanks for the update!

[Julia]

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[Thilina Wickramasinghe]

Hi Phuong,

This is noted and thanks!

[Julia]

Hi Thilina Wickramasinghe,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Phuong Ngoc

[Thilina Wickramasinghe]

Thanks for the update.

As I have reviewed, the issue is still persist. Herewith I have attached my screen record video for more details.
https://drive.google.com/file/d/1XyEPjHBLvuhuMtnF-o35YVXaeA94jNUs/view

[Julia]

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[Thilina Wickramasinghe]

Thanks for the update.
I will check and get back to you.

[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

Hi there,

Any updates?

[Julia]

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[Thilina Wickramasinghe]

Hi Team,
Thank you for your reply. I will clone the same website and get back to you.

[Julia]

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[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

It seems like the following 3 plugins caused this issue. So, I have deactivated them from SFTP and the website should be loaded now.

1. Debug: https://prnt.sc/NTEEnREFED3X
2. Disabled 3 plugins: https://prnt.sc/ssO6uHdcbK3I

I have re-generated the access URL. Please use the new one to access the test site.

[Julia]

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[Thilina Wickramasinghe]

Thanks so much for the update.
I look forward to hearing from you.
Thank you!

[Julia]

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[Thilina Wickramasinghe]

Thanks so much for the update.
I look forward to hearing from you.

Is there any way to manually apply 100% for all the completed status at the database level?
If so, the problem will be resolved.

Currently, students cannot access to next courses due to the prerequisite requirement not being fulfilled.

Please check and let me know if you need any additional details.
Thank you!

[Julia]

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[Thilina Wickramasinghe]

Hi Phuong,
Thanks for the update.

May I know the ETA? for this.

[Julia]

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[Thilina Wickramasinghe]

Hi Team,

Any updates about this case?

Also, do you want to access the cloned test site? Otherwise, I will delete it from the server.
Please check and confirm.

Thank you!

[Julia]

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[Thilina Wickramasinghe]

Hi Phuong,

Any updates about the new version?

[Julia]

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[Thilina Wickramasinghe]

Hi Phuong,

I have updated the theme and plugins to the latest version. But the issue still persists.
Please check the attached screenshots.

1. https://prnt.sc/WBxKkxpK2ZjX
2. https://prnt.sc/0Npm8gDOMqF-
3. https://prnt.sc/vQM933MiRrQu

Can you please check with the developer?

[Julia]

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[Thilina Wickramasinghe]

Okay. Let me know if you need dev access or test site again.

[Julia]

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[Thilina Wickramasinghe]

Hi team,
Any updates about this issue. The client is complaining again about the same problem.
Even the completed courses values converted to 0%

https://prnt.sc/u3lwhEeDzG10
https://prnt.sc/xYgmo4RC0Na_

Please check and let me know if you need any additional information from my end.

Thanks!

[Julia]

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[Thilina Wickramasinghe]

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[Thilina Wickramasinghe]

Hi,

Again the client has confirmed that the same thing happens very recently. One of the students had access to a course and completed a few lessons. But afterward, its progress reverted back to 0%.

We can’t tell to the end users to retake the courses and do that again.
So, we need a permanent solution to prevent this issue.

Please investigate and let me know the workaround.
Also, we need to fix the past records too.

Herewith, I have attached a detailed video for your reference.
Video: https://drive.google.com/file/d/1XWvHh624ni5OFaNeH67Mnhc4faoQXh0h/view

Screenshots from the client:
1. Enroll in a course: https://prnt.sc/A1_tLJAgAmUY
2. Completed the course: https://prnt.sc/Mtlc49JerKlq

Let me know if you would need any additional details from me.
Thanks!

[Julia]

Hi Thilina Wickramasinghe,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Phuong Ngoc

[Thilina Wickramasinghe]

Thanks for the update and waiting for the response from the developer team.

[Julia]

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[Julia]

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[Thilina Wickramasinghe]

Hi,

Thank you for reviewing the issue.
But I think approximately 30% of records changed to 0%. So, we cannot tell users to redo the courses again.
Do we have an option to fix this problem at the database level?

Thank you!

[Julia]

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[Thilina Wickramasinghe]

Absolutely, I will send access via private message.

[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

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[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

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[Julia]

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[Julia]

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[Thilina Wickramasinghe]

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[Julia]

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[Julia]

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[Thilina Wickramasinghe]

Yes, that’s ok. Please proceed.

[Julia]

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[Thilina Wickramasinghe]

Thanks and this is noted.

[Julia]

Hi Thilina Wickramasinghe

Our developers are checking on it, please give us a little time, we’ll come back soon. Thank you for your patience.

Phuong Ngoc

[Thilina Wickramasinghe]

Hi,
Thanks for the update and this is noted.

[Julia]

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[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

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[Thilina Wickramasinghe]

I have noticed a few issues with other functionalities such as:
– Add to Cart button not working anymore
– Critical error on this website… message

I think that’s better if we can roll back to a previous version.

[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

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[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

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[Julia]

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[Julia]

Hi Thilina Wickramasinghe,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Phuong Ngoc

[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

Hi Phuong,

I just disabled the re-take option by adding ‘0’ to the input box.
But, still, I don’t see any option/button to Finish the course.

Screenshots:
https://postimg.cc/gallery/qrvTDB1

Can you check again from your end?

[Julia]

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[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

Okay, thanks.

[Julia]

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[Thilina Wickramasinghe]

Hi Phuong,
This s noted and thanks.

[Julia]

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[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

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[Julia]

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[Thilina Wickramasinghe]

Hi there,
Thanks for your responses.

I will open a new case with a good explanation.
Thank you!

[Thilina Wickramasinghe]

I’ve just opened a new ticket to continue this conversation. You may close this case.

New ticket:
https://thimpress.com/forums/topic/completed-courses-result-percentage-returned-to-an-empty-value-for-some-users/

[Julia]

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