Completed Courses Result Percentage Empty After the Upgrade
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AuthorPosts
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April 9, 2022 at 11:24 PM #825997Thilina WickramasingheParticipant
Hi Team,
Recently, I have noticed that there is a bug related to the results of the completed course. It appears as an empty column. Herewith I have attached two screenshots for your reference.
1. https://prnt.sc/N0ZV9v2BrqQy
2. https://prnt.sc/5u4eHHB_4N0Q
3. https://prnt.sc/QlXOaQTUztmyI have proceeded with “Create Database Indexes” but the issue still persists.
Can you please check and advise how to resolve this bug?Thank you!
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April 9, 2022 at 11:25 PM #826000Thilina WickramasingheParticipantThis reply has been marked as private.
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April 10, 2022 at 8:21 AM #826017JuliaKeymasterThis reply has been marked as private.
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April 10, 2022 at 11:33 AM #826020Thilina WickramasingheParticipant
Thanks for the update!
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April 12, 2022 at 1:40 PM #826235JuliaKeymasterThis reply has been marked as private.
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April 12, 2022 at 2:40 PM #826266Thilina WickramasingheParticipant
Hi Phuong,
This is noted and thanks!
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April 13, 2022 at 9:59 AM #826462JuliaKeymaster
Hi Thilina Wickramasinghe,
We have fixed your issue on your website. Please check again.
If your issue is resolved, please tell us so that we can close this topic.
Sincerely
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Thimpress Support
Phuong Ngoc
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April 13, 2022 at 11:36 AM #826496Thilina WickramasingheParticipant
Thanks for the update.
As I have reviewed, the issue is still persist. Herewith I have attached my screen record video for more details.
https://drive.google.com/file/d/1XyEPjHBLvuhuMtnF-o35YVXaeA94jNUs/view -
April 13, 2022 at 2:55 PM #826562JuliaKeymasterThis reply has been marked as private.
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April 13, 2022 at 7:52 PM #826651Thilina WickramasingheParticipant
Thanks for the update.
I will check and get back to you. -
April 14, 2022 at 1:03 AM #826682Thilina WickramasingheParticipantThis reply has been marked as private.
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April 14, 2022 at 1:42 PM #826811JuliaKeymasterThis reply has been marked as private.
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April 19, 2022 at 4:04 PM #827525Thilina WickramasingheParticipant
Hi there,
Any updates?
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April 20, 2022 at 10:38 AM #827676JuliaKeymasterThis reply has been marked as private.
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April 20, 2022 at 12:45 PM #827699Thilina WickramasingheParticipant
Hi Team,
Thank you for your reply. I will clone the same website and get back to you. -
April 20, 2022 at 3:24 PM #827751JuliaKeymasterThis reply has been marked as private.
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April 20, 2022 at 3:45 PM #827761Thilina WickramasingheParticipantThis reply has been marked as private.
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April 21, 2022 at 11:05 AM #827933JuliaKeymasterThis reply has been marked as private.
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April 21, 2022 at 11:55 AM #827945Thilina WickramasingheParticipant
It seems like the following 3 plugins caused this issue. So, I have deactivated them from SFTP and the website should be loaded now.
1. Debug: https://prnt.sc/NTEEnREFED3X
2. Disabled 3 plugins: https://prnt.sc/ssO6uHdcbK3II have re-generated the access URL. Please use the new one to access the test site.
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April 23, 2022 at 11:48 AM #828451JuliaKeymasterThis reply has been marked as private.
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April 23, 2022 at 12:22 PM #828471Thilina WickramasingheParticipant
Thanks so much for the update.
I look forward to hearing from you.
Thank you! -
April 25, 2022 at 10:05 AM #828703JuliaKeymasterThis reply has been marked as private.
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April 28, 2022 at 2:18 PM #829280Thilina WickramasingheParticipant
Thanks so much for the update.
I look forward to hearing from you.Is there any way to manually apply 100% for all the completed status at the database level?
If so, the problem will be resolved.Currently, students cannot access to next courses due to the prerequisite requirement not being fulfilled.
Please check and let me know if you need any additional details.
Thank you! -
April 28, 2022 at 2:28 PM #829286JuliaKeymasterThis reply has been marked as private.
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April 28, 2022 at 2:40 PM #829289Thilina WickramasingheParticipant
Hi Phuong,
Thanks for the update.May I know the ETA? for this.
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April 29, 2022 at 9:55 AM #829433JuliaKeymasterThis reply has been marked as private.
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May 3, 2022 at 12:22 PM #829686Thilina WickramasingheParticipant
Hi Team,
Any updates about this case?
Also, do you want to access the cloned test site? Otherwise, I will delete it from the server.
Please check and confirm.Thank you!
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May 4, 2022 at 2:19 PM #829882JuliaKeymasterThis reply has been marked as private.
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May 9, 2022 at 2:08 PM #830731Thilina WickramasingheParticipant
Hi Phuong,
Any updates about the new version?
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May 9, 2022 at 3:31 PM #830749JuliaKeymasterThis reply has been marked as private.
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May 14, 2022 at 2:59 PM #831691Thilina WickramasingheParticipant
Hi Phuong,
I have updated the theme and plugins to the latest version. But the issue still persists.
Please check the attached screenshots.1. https://prnt.sc/WBxKkxpK2ZjX
2. https://prnt.sc/0Npm8gDOMqF-
3. https://prnt.sc/vQM933MiRrQuCan you please check with the developer?
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May 16, 2022 at 9:30 AM #831791JuliaKeymasterThis reply has been marked as private.
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May 16, 2022 at 2:25 PM #831833Thilina WickramasingheParticipant
Okay. Let me know if you need dev access or test site again.
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May 17, 2022 at 4:17 PM #832048JuliaKeymasterThis reply has been marked as private.
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July 14, 2022 at 3:12 PM #840678Thilina WickramasingheParticipant
Hi team,
Any updates about this issue. The client is complaining again about the same problem.
Even the completed courses values converted to 0%https://prnt.sc/u3lwhEeDzG10
https://prnt.sc/xYgmo4RC0Na_Please check and let me know if you need any additional information from my end.
Thanks!
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July 14, 2022 at 4:18 PM #840699JuliaKeymasterThis reply has been marked as private.
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July 14, 2022 at 4:38 PM #840702Thilina WickramasingheParticipantThis reply has been marked as private.
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July 14, 2022 at 10:19 PM #840764Thilina WickramasingheParticipant
Hi,
Again the client has confirmed that the same thing happens very recently. One of the students had access to a course and completed a few lessons. But afterward, its progress reverted back to 0%.
We can’t tell to the end users to retake the courses and do that again.
So, we need a permanent solution to prevent this issue.Please investigate and let me know the workaround.
Also, we need to fix the past records too.Herewith, I have attached a detailed video for your reference.
Video: https://drive.google.com/file/d/1XWvHh624ni5OFaNeH67Mnhc4faoQXh0h/viewScreenshots from the client:
1. Enroll in a course: https://prnt.sc/A1_tLJAgAmUY
2. Completed the course: https://prnt.sc/Mtlc49JerKlqLet me know if you would need any additional details from me.
Thanks! -
July 15, 2022 at 11:06 AM #840858JuliaKeymaster
Hi Thilina Wickramasinghe,
I assigned this issue to our developer and will give you a solution asap.
Best Regards,
Phuong Ngoc
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July 15, 2022 at 11:20 AM #840862Thilina WickramasingheParticipant
Thanks for the update and waiting for the response from the developer team.
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July 15, 2022 at 1:49 PM #840892JuliaKeymasterThis reply has been marked as private.
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July 20, 2022 at 5:02 PM #841693JuliaKeymasterThis reply has been marked as private.
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July 20, 2022 at 5:39 PM #841702Thilina WickramasingheParticipant
Hi,
Thank you for reviewing the issue.
But I think approximately 30% of records changed to 0%. So, we cannot tell users to redo the courses again.
Do we have an option to fix this problem at the database level?Thank you!
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July 21, 2022 at 11:09 AM #841834JuliaKeymasterThis reply has been marked as private.
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July 21, 2022 at 3:08 PM #841893Thilina WickramasingheParticipant
Absolutely, I will send access via private message.
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July 21, 2022 at 3:16 PM #841897Thilina WickramasingheParticipantThis reply has been marked as private.
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July 21, 2022 at 4:51 PM #841921JuliaKeymasterThis reply has been marked as private.
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July 21, 2022 at 5:02 PM #841923Thilina WickramasingheParticipantThis reply has been marked as private.
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July 21, 2022 at 5:09 PM #841924JuliaKeymasterThis reply has been marked as private.
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July 21, 2022 at 5:20 PM #841929Thilina WickramasingheParticipantThis reply has been marked as private.
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July 21, 2022 at 5:53 PM #841938Thilina WickramasingheParticipantThis reply has been marked as private.
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July 22, 2022 at 9:32 AM #842021JuliaKeymasterThis reply has been marked as private.
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July 22, 2022 at 11:23 AM #842042Thilina WickramasingheParticipantThis reply has been marked as private.
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July 22, 2022 at 2:16 PM #842061JuliaKeymasterThis reply has been marked as private.
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July 26, 2022 at 9:19 AM #842502JuliaKeymasterThis reply has been marked as private.
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July 26, 2022 at 12:24 PM #842548Thilina WickramasingheParticipantThis reply has been marked as private.
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July 26, 2022 at 3:04 PM #842572JuliaKeymasterThis reply has been marked as private.
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July 29, 2022 at 8:32 AM #843049JuliaKeymasterThis reply has been marked as private.
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July 29, 2022 at 10:36 AM #843098Thilina WickramasingheParticipant
Yes, that’s ok. Please proceed.
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July 30, 2022 at 9:03 AM #843248JuliaKeymasterThis reply has been marked as private.
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July 30, 2022 at 11:50 AM #843289Thilina WickramasingheParticipant
Thanks and this is noted.
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August 1, 2022 at 10:28 AM #843457JuliaKeymaster
Hi Thilina Wickramasinghe
Our developers are checking on it, please give us a little time, we’ll come back soon. Thank you for your patience.
Phuong Ngoc
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August 1, 2022 at 1:01 PM #843471Thilina WickramasingheParticipant
Hi,
Thanks for the update and this is noted. -
August 2, 2022 at 3:15 PM #843664JuliaKeymasterThis reply has been marked as private.
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August 2, 2022 at 3:31 PM #843666Thilina WickramasingheParticipantThis reply has been marked as private.
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August 2, 2022 at 4:15 PM #843670JuliaKeymasterThis reply has been marked as private.
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August 2, 2022 at 5:48 PM #843682Thilina WickramasingheParticipantThis reply has been marked as private.
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August 2, 2022 at 6:28 PM #843685Thilina WickramasingheParticipant
I have noticed a few issues with other functionalities such as:
– Add to Cart button not working anymore
– Critical error on this website… messageI think that’s better if we can roll back to a previous version.
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August 2, 2022 at 8:22 PM #843695Thilina WickramasingheParticipantThis reply has been marked as private.
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August 3, 2022 at 10:20 AM #843783JuliaKeymasterThis reply has been marked as private.
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August 3, 2022 at 1:21 PM #843798Thilina WickramasingheParticipantThis reply has been marked as private.
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August 3, 2022 at 7:34 PM #843861Thilina WickramasingheParticipantThis reply has been marked as private.
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August 4, 2022 at 10:35 AM #843972JuliaKeymasterThis reply has been marked as private.
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August 4, 2022 at 1:47 PM #844025Thilina WickramasingheParticipantThis reply has been marked as private.
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August 4, 2022 at 2:29 PM #844033JuliaKeymasterThis reply has been marked as private.
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August 4, 2022 at 3:43 PM #844047JuliaKeymaster
Hi Thilina Wickramasinghe,
We have fixed your issue on your website. Please check again.
If your issue is resolved, please tell us so that we can close this topic.
Sincerely
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Thimpress Support
Phuong Ngoc
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August 4, 2022 at 6:16 PM #844089Thilina WickramasingheParticipantThis reply has been marked as private.
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August 5, 2022 at 10:22 AM #844176JuliaKeymasterThis reply has been marked as private.
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August 11, 2022 at 1:42 PM #845310Thilina WickramasingheParticipantThis reply has been marked as private.
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August 11, 2022 at 2:09 PM #845311JuliaKeymasterThis reply has been marked as private.
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August 11, 2022 at 3:59 PM #845341Thilina WickramasingheParticipant
Hi Phuong,
I just disabled the re-take option by adding ‘0’ to the input box.
But, still, I don’t see any option/button to Finish the course.Screenshots:
https://postimg.cc/gallery/qrvTDB1Can you check again from your end?
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August 11, 2022 at 4:51 PM #845362JuliaKeymasterThis reply has been marked as private.
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August 11, 2022 at 5:46 PM #845379Thilina WickramasingheParticipantThis reply has been marked as private.
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August 12, 2022 at 9:23 AM #845478JuliaKeymasterThis reply has been marked as private.
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August 12, 2022 at 10:44 AM #845496Thilina WickramasingheParticipant
Okay, thanks.
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August 13, 2022 at 10:59 AM #845622JuliaKeymasterThis reply has been marked as private.
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August 13, 2022 at 12:36 PM #845625Thilina WickramasingheParticipant
Hi Phuong,
This s noted and thanks. -
August 15, 2022 at 9:31 AM #845725JuliaKeymasterThis reply has been marked as private.
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August 15, 2022 at 10:59 AM #845740Thilina WickramasingheParticipantThis reply has been marked as private.
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August 15, 2022 at 11:20 AM #845745JuliaKeymasterThis reply has been marked as private.
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August 15, 2022 at 8:15 PM #845810Thilina WickramasingheParticipantThis reply has been marked as private.
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August 16, 2022 at 10:38 AM #845916JuliaKeymasterThis reply has been marked as private.
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August 16, 2022 at 12:05 PM #845927Thilina WickramasingheParticipant
Hi there,
Thanks for your responses.I will open a new case with a good explanation.
Thank you! -
August 16, 2022 at 12:33 PM #845931Thilina WickramasingheParticipant
I’ve just opened a new ticket to continue this conversation. You may close this case.
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August 16, 2022 at 2:08 PM #845942JuliaKeymasterThis reply has been marked as private.
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