Home Forums Plugins WooCommerce Sales Countdown Countdown disappeared after plugin update

Countdown disappeared after plugin update

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #158249

    digispinner
    Participant

      Hi there!

      The plugin was working normally but suddenly disappeared when I upgraded to the latest version. I updated from version 1.9.1 to version 2.2.1.

      Could you please help?

      The countdown appeared just above the price and below the short description (see attached screenshot).

      This is the site URL: https://audioplugin.deals

      Let me know if you need any more information.

      Thanks!

      Attachments:
      You must be logged in to view attached files.
      #158251

      digispinner
      Participant

        UPDATE: For now, I have switched back to the old version. I can provide access information to the site if needed, just let me know.

        Thanks.

        #158639

        Thoa Kim
        Moderator

        Dear digispinner,

        Please give me wp-admin, using “access information“, we’ll check.

        Yours Sincerely,

        Thoa Kim

        ———-

        ThimPress Support Team

        #159028

        digispinner
        Participant

          Access info sent!

          #159427

          Thoa Kim
          Moderator

          Dear digispinner,

          The problem is caused by WooCommerce Single Product Page Builder pluin. WooCommerce Single Product Page Builder and WooCommerce Sale Countdown plugin conflict each other. We’re checking to find out a solution. I’ll reply when we’re done. The temporary solution now is to deactive WooCommerce Single Product Page Builder pluin.

          Yours Sincerely,

          Thoa Kim

          ———-

          ThimPress Support Team

          #159489

          digispinner
          Participant

            Dear Thoa Kim,

            Unfortunately, we cannot deactivate WooCommerce Single Product Page builder at the moment because we used this plugin to build our home page.

            Please let me know as soon as you have a solution.

            Thank you!

            Digispinner.

            #160065

            digispinner
            Participant

              Thanks for your help!

              #160288

              Thoa Kim
              Moderator

              Dear digispinner,

              We’re checking your case to find out a good solution. Please give us a little more time.

              Yours Sincerely,

              Thoa Kim

              ———-

              ThimPress Support Team

              #160442

              Thoa Kim
              Moderator

              Dear digispinner,

              Our senior developer spent 2 days to find out a solution for your problem but I’m afraid you have to contact WooCommerce Single Product Page Builder to ask for the help. Please contact that plugin. We’ll also try our best to give you a solution.

              Yours Sincerely,

              Thoa Kim

              ———-

              ThimPress Support Team

              #160487

              digispinner
              Participant
                This reply has been marked as private.
                #160758

                Thoa Kim
                Moderator

                Dear digispinner,

                We’ll try one more time. To check, we will need your WooCommerce Single Product Page Builder plugin. Can you send it? And it’d better send the backup of your site. We’ll install the backup and WooCommerce Single Product Page Builder plugin in our site to check the problem.

                Yours Sincerely,

                Thoa Kim

                ———-

                ThimPress Support Team

              Viewing 11 posts - 1 through 11 (of 11 total)

              You must be logged in to reply to this topic. You can click here