Course that have been ‘passed’ moving to ‘not enrolled’

[Lee]

Hi there, we have had a couple of queries from our learners about some of their courses moving to ‘not enrolled’ some days after they have completed the course. Could you explain this please? Our users can no longer access their certificates for these course. Is this to do with the course duration?

Thanks

[MicahChristenson]

Dear Lee,

That issue has 2 cases:

1. Admin account deleted their order.
2. Or they retook the course.

 

Best regards,

MicahChristenson

 

[Lee]

Hi Michah

Thank you for this, I have tried this on our test accounts. However, when we click ‘retake course’ it doesnt put it in the ‘not enrolled’ section. Also have checked orders and none have been removed as they are on a membership level?

Thanks

[Lee]

Hi Michah, to help with this I have provided screenshots of one of our users who has raised the issue:

https://ibb.co/zn1tqzZ
https://ibb.co/5GrvTc3
https://ibb.co/Ht9vjr4

Their user details are in the access info. I cant understand how is showing as ‘passed’ as well as ‘not enrolled’ at the same time?

Could you please advise.

Thanks

[MicahChristenson]

Dear Lee,

Sorry. I can’t login your user account. Can you give me again?

 

Best regards,

MicahChristenson

 

[Lee]

Hi Michah please see access info.

[MicahChristenson]

Dear Lee,

Oh, sorry, can you give user which has that issue? I need id and password.

 

Best regards,

MicahChristenson

 

[Lee]

Hi Micah, yes I have provided the details of the user who has this issue, I have provided them again in the Access Info.

[MicahChristenson]

Hi Lee,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

MicahChristenson

[Lee]

Thanks Michah

[MicahChristenson]

Dear Lee.

Please give us cPanel account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/. All information will be confidential for sure, we are responsible for that. We need this information to check your issue.

And please backup your website before we do anything on your website.

Yours Sincerely,

MicahChristenson

———-

ThimPress Support Team

[MicahChristenson]

Hi Lee,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

MicahChristenson

[Lee]

Thanks Micah, would you be able to tell me what the issue was so I can keep an eye on it in the future.

Thanks

[MicahChristenson]

Hi Lee,

Oh. Don’t worry about it. We will update it.

So happy to hear that your problem was resolved. I hope you love our theme.

Because your issue is no more. I will close this topic now.

Sincerely

—————————–

Thimpress Support

MicahChristenson

[Author]

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