Courses not loading ‘not a valid json reaction’, uploaded LINK

[sandy verfaille]

Hi,
When my students log in, the left bar with all the courses is not showing, instead it says ‘response is not a valid JSON response’. Everything is up to date.
When I login to my thimpress account, on my profile page it says my content drip addon is expired. (on 16ht of april 2022)
Without an option showing to upgrade.
When I go to the orders page in my profile it says it is not expired until October 16, 2022.

I also don’t know if these expirations have something to to with my JSON response.
Please help, we need to use our courses asap!

https://prnt.sc/MOyvdo6umdqu
https://prnt.sc/nYF-cr17LZgc

thx,
sandy

[Julia]

Hi sandy verfaille,

Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.

And please backup your website before we do anything on your website.

———–

Yours Sincerely,

Phuong Ngoc

[sandy verfaille]

hi, here it is

[Julia]

This reply has been marked as private.

[sandy verfaille]

I reset the pw, here it is again.

[sandy verfaille]

Hi, did you manage to login?

[Julia]

This reply has been marked as private.

[sandy verfaille]

i reset the pw again..
I can definatly login with these details, i just double checked.

[Julia]

This reply has been marked as private.

[sandy verfaille]

Hi, thx for your input, I double checked:
I noticed one of the LearnPress Addons plugins, (LearnPress Assignments) is causing the issue with the course content panel. Deactivating the plugin fixes the issue.

The same is also happening with the default theme (Twenty Twenty One). Refer to the screencast I recorded: https://d.pr/v/tLLCaE.

New pw in access info.

Thanks for checking!
sandy

[Julia]

Hi sandy verfaille,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Phuong Ngoc

[sandy verfaille]

thx

[Julia]

This reply has been marked as private.

[Julia]

Hi sandy verfaille,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Phuong Ngoc

[sandy verfaille]

It works fine now, thanks!
Do I need to keep something in mind? your changes will not get lost with future updates, etc?

[Julia]

This reply has been marked as private.

[Author]

Posts