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Error Viewing Lesson

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #154647

    amalla
    Participant

    I am testing LP and when I try to view a lesson page it just spins loading (I let it run for 20-15 mins) https://www.screencast.com/t/363hIeAg9 – When I view the page errors I see the following:
    https://www.screencast.com/t/eGptwZxr4k.

    The error data is below:
    [Error] TypeError: undefined is not an object (evaluating ‘jQuery(“.bSe”).offset().left’)
    (anonymous function) (script.min.js:5:15703)
    dispatch (jquery.js:3:12450)
    handle (jquery.js:3:9179)
    trigger (jquery.js:3:11579)
    trigger (jquery-migrate.min.js:2:8280)
    (anonymous function) (jquery.js:3:18999)
    each (jquery.js:2:2886)
    each (jquery.js:2:851)
    trigger (jquery.js:3:18972)
    (anonymous function) (script.min.js:5:2771)
    i (jquery.js:2:27455)
    fireWith (jquery.js:2:28215)
    ready (jquery.js:2:30018)
    K (jquery.js:2:30374)

    The Error appears to be related to the following:
    https://www.screencast.com/t/Xe1Gsret
    h = jQuery(“.bSe”).offset().left, g.css(“left”, h – g.width() – “25”)

    Please advise – I am kind of stuck.

    Thanks,

    Scott

    #155261

    Hien Phan
    Keymaster

    Dear amalla.

    Please give us WordPress site account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/. We’ll check your site.

    If you need more assistance, feel free to let me know.

    Yours Sincerely,

    Hien Phan

    ———-

    ThimPress Support Team

    #155392

    amalla
    Participant

    Thank you for your reply – At this point, it appears to be a compatibility issue with Thrive Themes. I have a ticket in with them if they are not able to help I will send another comment. I think I will be better to have one team at a time in the admin.

    Thanks,

    Scott

    #155914

    Hien Phan
    Keymaster

    Ok.

    If you need any further assistance, feel free to let me know.
    It’s my pleasure to assist you.

    Yours Sincerely,

    Hien Phan

    ———-

    ThimPress Support Team.

     

    #159379

    basedatos
    Participant

    I am testing LP and when I try to view a lesson page it just spins loading (I let it run for 20-15 mins)

    The error data is below:
    at p (main.min.js:94)
    at HTMLDocument.<anonymous> (main.min.js:182)
    at i (jquery.js:2)
    at Object.fireWith [as resolveWith] (jquery.js:2)
    at Function.ready (jquery.js:2)
    at HTMLDocument.K (jquery.js:2)

    thanks

    #159437

    Hien Phan
    Keymaster

    Hi basedatos,

    Did you try to deactive theme and one by one plugin to definite the cause?

    If you need any further assistance, feel free to let me know.
    It’s my pleasure to assist you.

    Yours Sincerely,

    Hien Phan

    ———-

    ThimPress Support Team.

     

    #159467

    basedatos
    Participant

    Hi Hien Phan:

    I have deactivated all plugins one by one and i still have the same problem. The learnpress plugin only works when change the theme, but i can´t change the theme now. My theme is Sydney from atheme.

    Thank you.

    #159484

    Hien Phan
    Keymaster

    Hi,

    You can request custom work at link https://thimpress.com/wordpress-theme-customization-services/ or request support from premium theme.

    If you need any further assistance, feel free to let me know.
    It’s my pleasure to assist you.

    Yours Sincerely,

    Hien Phan

    ———-

    ThimPress Support Team.

     

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