Errors after updating Thim Core plugin

[Pablo]

Hi,

We’ve updated thim core plugin to the latest version, and now we are noticing some strange behaviours.

1- As you can see in the home page, the icons placed over the slider have dissapeard (https://ibb.co/r4vm9rv)
2- Our foother menues has gone as well. We were using AE Templates, and now not only the menues have dissapeard but when editing the AE Templates footer it doesn’t allow to put them again.
https://ibb.co/D5gY2PC
https://ibb.co/vVTdbg8

Please help urgently with this as affects directly to our main page.

Thanks in advance,
Pablo.-

[Daisy]

Dear pcorrenti,

1. I assigned this issue to our developer and will give you a solution asap.
2. I have re-added the footer menus, but I don’t know which menu you are using, please go to AE Template to re-select your menu.

Best regards,

Daisy

 

[Pablo]

Hi Daisy, thanks for your ansewer. How long is going to take to your developer solve the problem? Because in case it’ll be more that one day, I’d take those icons out of the main page in the mean time.
Regards,
Pablo.-

[Pablo]

Daisy, I’d like to add to the errors in the home page, also same problemas with the icons in the page “Instructores”… Looking forward to your answer as soon as possible.
Thanks!

[Daisy]

Dear pcorrenti.

Please give us an FTP account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/. All information will be confidential for sure, we are responsible for that. We need this information to check your issue.

And please back up your website before we do anything on your website.

Yours Sincerely,

Daisy

———-

ThimPress Support Team

[Pablo]

Hi Daisy,

You already have the key to access, as is the same as always. You just need to tell me what folders your’ll need to work with, so I give you permission.

In case you need me to send it again, please tell me where to send it, as it is a file.

Additionally, I will modify our pages with errors in order that they are not visible. I’ll tell you later where you could find them to check.

Regards,
Pablo.-

[Pablo]

Daisy,

I’ve changed the page “instructores”, but you can still see the old one with the errors in this URL below

https://www.is-academy.com/instructores-old-with-errors/

As you can see, the widget “Thim: instructor list” was also affected, as it cuts the instructor pictures.

Regards,
Pablo.-

[Pablo]

Finally, the home page with erros is at:

https://www.is-academy.com/home-old-with-errors/

[Daisy]

Dear pcorrenti,

I cannot access your server with previous information https://prnt.sc/126pnng. Please check it for me.

Best regards,

Daisy

 

[Pablo]

Hi Daisy,

I’m sorry. Just change the IP address for this one: 3.87.40.210

Regards,
Pablo.-

[Daisy]

Hi pcorrenti,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Daisy

[Pablo]

Hi Daisy,

Ok, I will be waiting for your answer as soon as possible please.

Thanks,
Pablo.-

[Daisy]

Hi pcorrenti,

We have fixed your issue on your website https://prnt.sc/12gg4xz. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Daisy

[Pablo]

Hi Daisy,

Thanks! Effectively the icons are back. But, please take a look to the instructors gallery…

http://prnt.sc/12l3hyj

As you can see, the pictures are not showed completely, what didn’t happen before.

Thanks,
Pablo.-

[Pablo]

You can find that gallery is at https://www.is-academy.com/instructores/

[Daisy]

Hi pcorrenti,

Please check it again https://prnt.sc/12m6lco.

Daisy

[Pablo]

Hi Daisy,

Now is perfect, you can close this ticket. Thanks for your help.

Regards,
Pablo.-

[Daisy]

Hi pcorrenti,

So happy to hear that your problem was resolved. I hope you love our theme.

Because your issue is no more. I will close this topic now.

Sincerely

—————————–

Thimpress Support

Daisy

[Author]

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