Got error 'PHP message: Aq_Resize.process() error
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September 21, 2019 at 2:40 AM #482524csesplaParticipant
Our site (www.mentactiva.com) giving technical difficulties. We attempt to buy a product or update something in our site it gives us the following screenshot: https://www.dropbox.com/s/yhjezw7l2oi15iw/Screenshot%202019-09-20%2014.38.26.jpg?dl=0
The plugins for thimpress and course builder are up to date.
Looking into the logs we get this (I’m also attaching the error_log file):
Error Description: [Fri Sep 20 18:17:44.462987 2019] [proxy_fcgi:error] [pid 49137:tid 139655961835264] [client 40.77.167.27:56762] AH01071: Got error ‘PHP message: Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed\nPHP message: Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed\nPHP message: Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed\nPHP message: Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed\n’
Files involved with Aq_Resize are:
./wp-content/themes/course-builder/inc/custom-functions.php
./wp-content/themes/course-builder/learnpress/addons/coming-soon-course/content-single-course.php
./wp-content/themes/course-builder/learnpress/single-course/thumbnail.php
./wp-content/themes/course-builder/learnpress-v3/single-course/thumbnail.php
./wp-content/themes/course-builder/portfolio/archive-portfolio.php
./wp-content/themes/course-builder/thim-elementor/elements/gallery/tpl/default.php
./wp-content/themes/course-builder/thim-elementor/elements/instructors/tpl/item2.php
./wp-content/themes/course-builder/thim-elementor/elements/instructors/tpl/item4.php
./wp-content/themes/course-builder/thim-elementor/elements/instructors/tpl/item.php
./wp-content/themes/course-builder/thim-elementor/elements/instructors/tpl/item3.php
./wp-content/themes/course-builder/thim-elementor/elements/introduction-box/tpl/default.php
./wp-content/themes/course-builder/thim-elementor/elements/portfolio/tpl/default.php
./wp-content/themes/course-builder/thim-elementor/inc/functions.php
./wp-content/plugins/thim-core/inc/includes/aq-resizer/aq_resizer.php
./wp-content/plugins/thim-core/inc/class-thim-core.php
./wp-content/plugins/elementor/includes/libraries/bfi-thumb/bfi-thumb.php
./wp-content/plugins/thim-course-builder/gallery/tpl/default.php
./wp-content/plugins/thim-course-builder/inc/functions.php
./wp-content/plugins/thim-course-builder/instructors/tpl/lp3/item2.php
./wp-content/plugins/thim-course-builder/instructors/tpl/lp3/item4.php
./wp-content/plugins/thim-course-builder/instructors/tpl/lp3/item.php
./wp-content/plugins/thim-course-builder/instructors/tpl/lp3/item3.php
./wp-content/plugins/thim-course-builder/instructors/tpl/item2.php
./wp-content/plugins/thim-course-builder/instructors/tpl/item4.php
./wp-content/plugins/thim-course-builder/instructors/tpl/item.php
./wp-content/plugins/thim-course-builder/instructors/tpl/item3.php
./wp-content/plugins/thim-course-builder/introduction-box/tpl/default.php
./wp-content/plugins/thim-course-builder/new-instructor/tpl/default.php
./wp-content/plugins/thim-course-builder/portfolio/tpl/default.phpWe need a resolution asap. If you need additional information or access please let me know.
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September 21, 2019 at 2:44 AM #482528csesplaParticipantThis reply has been marked as private.
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September 23, 2019 at 10:25 AM #482764AdminParticipant
Dear csespla,
I still can access your site. Please check it again.
Your support is expired, please consider to renew it.
Best regards,
Ha
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September 23, 2019 at 1:51 PM #482865csesplaParticipant
Hello,
We renewed the support. Please could you check the errors? They only occur from time to time. The website is working but sometimes when for example when a user tries to change their password this error occurs (attached image).
Please this is urgent. We are having a lot of complaints from our users.
Thanks.
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September 23, 2019 at 4:03 PM #482990AdminParticipant
Dear csespla,
Can you give me your wp-admin again to check this issue?
Best regards,
Ha
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September 23, 2019 at 4:05 PM #482991csesplaParticipant
he it is
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September 23, 2019 at 4:55 PM #483041AdminParticipant
Dear csespla,
I try many times and this issue didn’t occur. Is this issue random happening?
Best regards,
Ha
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September 25, 2019 at 4:48 AM #483688csesplaParticipant
Yes, it is randomly happening to different clients. They stop shopping because they can’t continue with the orders due this issue. We are loosing money here.
The error logs file provides the same output I already sent.
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September 25, 2019 at 10:20 AM #483787AdminParticipant
Dear csespla,
Can I create a new user on your site to check this issue?
Best regards,
Ha
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September 25, 2019 at 12:07 PM #483818csesplaParticipant
Yes, feel free to create a temporary user to test.
Best regards,
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September 25, 2019 at 4:02 PM #483907AdminParticipant
Dear csespla,
I tried many times on many browsers and this issue didn’t occur. So now I can’t check this issue to solve it.
So sorry for this inconvenience.
Best regards,
Ha
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