I can't change the course price

[GBNTC]

Hi there
I’ve been having a lot of problems with the website recently. So I installed the demo. Many things were changed and this one I can not fix.

here is a screenshot

http://prnt.sc/nngykt

Thank you

[Anonymous]

Dear GBNTC,

Please give me again your wp-admin to check, the account you gave seems to be invalid.

Best regards,

Huyen Anh

[GBNTC]

This reply has been marked as private.

[Anonymous]

Dear GBNTC,

I’m checking your site now.

And you can renew support here: https://themeforest.net/item_support/pricing_modal/14058034?license=regular

Best regards,

Huyen Anh

[Anonymous]

Dear GBNTC,

can’t change course price: The reason is due to your account doesn’t have the admin or instructor role so you can’t change price for course.

Please help me check again it.

Best regards,

Huyen Anh

[GBNTC]

Hello there

I have sent an email to my boss and we will get our support extended…

The problem is not with the account. I have tried with the admin account.

http://prnt.sc/nouqoc

Moreover; I have created an instructor account and this happened
http://prnt.sc/nov5td

Thank you

[GBNTC]

I Created a course with the instructor account and there were fields for price and sale, but when I put the price and publish the course.. It becomes free again when piblished.

[Anonymous]

Dear GBNTC,

Please make sure the account you used to check, site role is administrator or instructor.

Best regards,

Huyen Anh

[GBNTC]

Dear Huyen Anh,

The problem is not with the accounts. I have tried with the admin account and instructor account once the page is published, the price changes to FREE

http://prnt.sc/nouqoc

Thank you

[Anonymous]

Dear GBNTC,

Can you give me the instructor account that you used to check?

Best regards,

Huyen Anh

[Anonymous]

Dear GBNTC,

You should check with the account which site role is admin or instructor, see screenshot: http://prntscr.com/np80du

Best regards,

Huyen Anh

[GBNTC]

Not helping

[Anonymous]

Dear GBNTC,

Please try to login with this account: http://prntscr.com/nr7smc then check again your issue and let me know.

Best regards,

Huyen Anh

[GBNTC]

I believe the entire website is not functioning well, is there a way to get the media library and courses migrated? I would like to reinstall the theme all over again

[Anonymous]

Dear GBNTC,

Ok

You can re-install theme but all your data will be lost.

Please consider again it and let me know.

Best regards,

Huyen Anh

[GBNTC]

So, I imported and installed the university theme. The problem wasn’t fixed. I still can’t change the price with admin or instructor

[Anonymous]

Dear GBNTC,

I’m so sorry about that.

Please give me again your wp-admin to check, the account you gave seems to be invalid.

Best regards,

Huyen Anh

[GBNTC]

This reply has been marked as private.

[Anonymous]

Dear GBNTC,

I’m so sorry.

The account you gave, it’s super admin but site role is Participant (http://prntscr.com/nsaae2). That’s why you can’t edit price.

Please edit user and change role to Instructor or Administrator http://prntscr.com/nsabki then check again your issue. And let me know.

I changed site role for this user (http://prntscr.com/nsac52), please login with it and check again issue.

Best regards,

Huyen Anh

[GBNTC]

Thank you so much, the problem is fixed

[Anonymous]

Dear GBNTC,

We’re very grateful if you could please give 5 stars for Eduma on Themeforest. We really highly appreciate this

And I hope you were satisfied with our plugin as well as the level of service we provided. If you are happy with the plugin & our services, please consider to rate 5 stars for our plugin here: https://wordpress.org/support/plugin/learnpress/reviews/?rate=5#new-post

You may need to create an account here: https://wordpress.org/support/register.php

I very appreciate your help.

If you need any further assistance, feel free to let me know. It’s my pleasure to assist you.

Best regards,

Huyen Anh

[Author]

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