Issue with Access perchased course

[fbcrnl2017]

Hello,

Here is my staging website:
https://freightbrokerscourse946.e.wpstage.net/
Popup Access: blogvault / ca8efa21
WordPress Admin: LearnPress / xMATp63k3EcZ6cfk@w3H#1Un

Issue: when they go to access the course they purchased it is asking them to purchase again. Then we roll back the LearnPress plugin update and it works again. Any idea why this would be happening and why this would be fixed just by rolling back and updating the plugin?

Thanks

[MicahChristenson]

Hi fbcrnl2017,

Can you take a screenshot of your issue?

With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.

Note: 

• When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
• And please back up your website before we do anything on your website.

 

Yours Sincerely,

MicahChristenson

———-

ThimPress Support Team

[fbcrnl2017]

Given login details

[MicahChristenson]

Dear fbcrnl2017,

I tried creating a new order and i can enroll in the course. So can you tell me more or take a screenshot of your issue?
 

Best regards,

MicahChristenson

 

[fbcrnl2017]

The issue is sometimes, our customers can not able to access the course page. That issue occurs sometimes. So when this issue occurs, we have to roll back the updated plugin and then update it again, that way issue has been resolved. We need to know, why this would be fixed just by rolling back and updating the plugin?

Thanks

[MicahChristenson]

Dear fbcrnl2017,

So, when your customers have that issue, please tell us. We will check your issue, and please don’t roll back learnpress. We need see the issue to check and fix it for you.

 

Best regards,

MicahChristenson

 

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