Issue with profile links
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AuthorPosts
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April 19, 2023 at 5:29 PM #900840manu_factureParticipant
I have an Issue with the profile link setup.
The Quizzes, Wishlist, Orders and Settings do not work on the page I am starting to manage now.
In the settings in the dashboard the links show like this: https://e-learningwaldorf.de/profile/Manuel/quizzes
But in an actual profile on the frontend, they are linked as: https://e-learningwaldorf.de/ManuTester/quizzes
Both options lead to a 404 page…
I also don’t see pages for the quizzes, or any of the other examples in the pages section.Would be very happy if you can help.
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April 20, 2023 at 8:55 AM #900943DaisyModerator
Hi manu_facture,
With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.
Note:
- When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
- And please back up your website before we do anything on your website.
Yours Sincerely,
Daisy
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ThimPress Support Team
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April 23, 2023 at 7:06 PM #901828manu_factureParticipantThis reply has been marked as private.
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April 24, 2023 at 10:18 AM #901914DaisyModerator
Dear manu_facture,
I can’t login with your account https://prnt.sc/evKY-6PgXYdR
Please check it for me.
Best regards,
Daisy
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April 24, 2023 at 5:24 PM #902095manu_factureParticipantThis reply has been marked as private.
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April 25, 2023 at 9:16 AM #902214DaisyModerator
Hi manu_facture,
I assigned this issue to our developer and will give you a solution asap.
Best Regards,
Daisy
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April 26, 2023 at 12:26 AM #902537manu_factureParticipantThis reply has been marked as private.
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April 26, 2023 at 10:58 AM #902635DaisyModerator
Dear manu_facture,
Our developers want to clone your site to perform checking locally, so it won’t affect your live site in any way. He does not test directly on your website because he is worried about causing other errors and affecting your working website.
Best regards,
Daisy
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April 26, 2023 at 5:43 PM #902887manu_factureParticipantThis reply has been marked as private.
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April 27, 2023 at 10:25 AM #903031DaisyModerator
Dear manu_facture,
Our developer informed us that it would be nice if you created a staging site, the account you provided has been deleted before he could download a copy of the site, so it cannot be completed website cloning.
Best regards,
Daisy
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April 27, 2023 at 8:00 PM #903195manu_factureParticipantThis reply has been marked as private.
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April 30, 2023 at 7:37 PM #903448manu_factureParticipantThis reply has been marked as private.
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May 3, 2023 at 2:16 PM #903798DaisyModerator
Dear manu_facture,
Sorry for the late reply, we’ve just been on vacation so we can’t help you right away.
I can’t login to your staging https://prnt.sc/xE2ultGkMeHw. Please check it for me.
Sincerely
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ThimPress support team
Daisy
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May 10, 2023 at 4:14 PM #905560manu_factureParticipantThis reply has been marked as private.
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May 11, 2023 at 9:22 AM #905714DaisyModerator
Dear manu_facture,
Thank you but this account does not have admin rights https://prnt.sc/JPk9NUBxOUQR. Please check again for me.
Best regards,
Daisy
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May 11, 2023 at 7:53 PM #905893manu_factureParticipantThis reply has been marked as private.
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May 12, 2023 at 10:22 AM #905976DaisyModerator
Hi manu_facture
Well, that’s okay, we were able to sign in.
Our developers are checking on it, please give us a little time, we’ll come back soon. Thank you for your patience.Daisy
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June 6, 2023 at 4:32 PM #911361manu_factureParticipant
Can you please give me an update on this topic?
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June 7, 2023 at 10:40 AM #911532DaisyModerator
Dear manu_facture,
We will try to finish it as soon as possible, by the end of the night today it will be done.
Best regards,
Daisy
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June 7, 2023 at 5:24 PM #911666DaisyModerator
Dear manu_facture,
The cause is due to a conflict with the Ultimate Member plugin, we have spent a long time and tried many ways but can’t fix it, the Ultimate Member plugin has too much code related to the user and it conflicts with the user rights by Learnpress. In the immediate future, please deactivate the Ultimate Member plugin and check it again.
Best regards,
Daisy
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