IVY SCHOOL – AGAIN PASSWORD RESET NOT WORKING
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AuthorPosts
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January 16, 2020 at 8:00 PM #517090Elisa GennariParticipant
Hi there, this issue has been fixed in the past and now it’s here again, it’s really a problem since users are not able to reset their password and I cannot only rely on your intervention everytime to fix this, I need this to work properly
can you please fix it URGENTLY?
thanks -
January 17, 2020 at 10:58 AM #517290AdminParticipant
Dear Elisa Gennari,
We fixed it. Please check it again.
Best regards,
Ha
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January 17, 2020 at 3:41 PM #517390Elisa GennariParticipant
Thanks but what happens if I update the theme or wordpress? will I still get the error?
another small question, if I try to add a menu widget on the sidebar, no matter what menu I select, it always shows the main menu
how can I display a different menu?
thanks -
January 17, 2020 at 3:52 PM #517398AdminParticipant
Dear Elisa Gennari,
It won’t occur again if you update the theme (it only occur if you re-install the theme).
Which sidebar do you want to add the menu?
Best regards,
Ha
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January 17, 2020 at 3:55 PM #517399Elisa GennariParticipant
I need to add two different menus in the woocomerce pages (Sidebar),
one for a few categories and another one for other categories
but when I try to add a new menu, it always shows the main menu :( -
January 17, 2020 at 5:16 PM #517440AdminParticipant
Dear Elisa Gennari,
I assigned this issue to our developer and will give you a solution asap.
Best regards,
Ha
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January 17, 2020 at 5:22 PM #517447Elisa GennariParticipant
Thank you!! you all are always very kind :)
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January 20, 2020 at 10:51 AM #517947AdminParticipant
Dear Elisa Gennari,
We fixed it. Please check it again.
Best regards,
Ha
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January 20, 2020 at 3:01 PM #518089Elisa GennariParticipant
Dear Ha, I’m checking right now and please note that this website is ON LINE and working, you cannot change the main menu without telling me, and also change the styles and the like, I have people using the website!!! I now have to work again on the appearance and menus
thanks for fixing it but I would highly recommend you pay more attention when doing such interventions
regards -
January 20, 2020 at 3:08 PM #518092AdminParticipant
Dear Elisa Gennari,
So sorry for the inconvenience you had. We’ll note it and pay more attention in the next time.
Best regards,
Ha
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January 20, 2020 at 3:11 PM #518094Elisa GennariParticipant
I cannot believe it!! my footer is gone and also the settings!!!!!
I also made a change to show a different menu when one is logged in and one when customers are logged out, now it’s not working anymore :(
I’m very very upset, I have to spend time working on it again while customers won’t be able to access their content on the website :(( -
January 20, 2020 at 4:13 PM #518123AdminParticipant
Dear Elisa Gennari,
We haven’t changed anything related to the footer. And now we can’t access your site to check it. Please check it again.
Best regards,
Ha
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January 20, 2020 at 4:22 PM #518129Elisa GennariParticipant
ARE YOU KIDDING ME???? the site is offline is not woking and wordpress sent me an email that there is an irreversible error!!! how dare you???
who authorize you to access the website??????
you changed the theme to Ivy School from Ivy school child and so the settings were gone, NOW WHAT?!?!??!?!?
YOU HAVE DELETED THE MAIN THEME!!!! FIX THIS AND NEVER EVER EVER EVER DARE AGAIN TO ACCESSCORRECTION: I AM ABOUT TO FIX THIS AND YOU DO NOT DARE TO ACCESS
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January 20, 2020 at 4:25 PM #518131AdminParticipant
Dear Elisa Gennari,
Can you give me your FTP info to check?
Best regards,
Ha
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January 20, 2020 at 4:29 PM #518138Elisa GennariParticipant
no, I won’t allow you to do more damages
no one is gonna pay me the time i’m wasting to fix what you’ve done and my customer is also losing money because the website is not working -
January 20, 2020 at 4:31 PM #518141AdminParticipant
Dear Elisa Gennari,
Now we can’t connect to your site so we can’t check this issue without FTP. Please consider it again.
Best regards,
Ha
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January 20, 2020 at 4:34 PM #518143Elisa GennariParticipant
as I said, I will fix it. There is no way I will ever allow you to access the webiste.
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January 20, 2020 at 4:38 PM #518146AdminParticipant
Dear Elisa Gennari,
So sorry for the inconvenience you had once again.
Best regards,
Ha
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January 20, 2020 at 4:42 PM #518153Elisa GennariParticipant
I need to know what you did, I now have to use a backup but I guess that I will have again the error for the password recovery
please tell me know what did you change -
January 20, 2020 at 5:19 PM #518197AdminParticipant
Dear Elisa Gennari,
Please use this theme package to fix this issue.
Best regards,
Ha
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January 20, 2020 at 5:22 PM #518200Elisa GennariParticipant
I will try, thanks
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