Latest Update" not updating!!!!!

Viewing 16 reply threads

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- March 16, 2018 at 7:38 AM #275082
  
  Sandy
  Participant
  
  My site went belly up with the latest update. I cannot express my frustration loudly enough!!! Students cannot access any lessons, they get a spinning box when clicking on a paid-for course.
  
  The extra plugins updated but not the main LP one. At one point I had a message saying “Update not available, your license key is invalid” – and I cannot find out where to get an updated key, or what needs to be updated, did I miss renewing something….I paid for another 6mo of useless support here, but that didn’t help either.
  
  I have emailed, sent chat messages, and am getting nowhere…my site has been offline and losing money for a day now.
  
  PLEASE HELP!!!!
- March 16, 2018 at 1:31 PM #275326
  
  Anonymous
  Inactive
  
  Dear Sandy,
  
  I’m so sorry about that.
  
  Can you give me your wp-admin to check more carefully, using access information?
  
  Best regards,
  
  Huyen Anh
- March 16, 2018 at 1:48 PM #275346
  
  Sandy
  Participant
  
  I’m not publicly posting access information, are you nuts? give me an email to send it to.
- March 16, 2018 at 3:19 PM #275438
  
  Anonymous
  Inactive
  
  Dear Sandy,
  
  Don’t worry.
  
  If you give me your wp-admin in access information, your info is private.
  
  Best regards,
  
  Huyen Anh
- March 16, 2018 at 9:02 PM #275744
  
  Sandy
  Participant
  
  I am having a hard time believing you. I will delete this in a few minutes.
  https://art-classes.com/wp-admin/users.php
  user name thimpress
  email [email protected]
  pw ahAUFl0KorcVsWaq0H6Edb^N
  
  Please please please fix it…this is awful. My students are outraged, and I’m even more angry!
- March 17, 2018 at 8:38 AM #276036
  
  Sandy
  Participant
  
  Helllloooooooooo out there. Anyone home!?!?!??!?!?!?!?!??!
- March 19, 2018 at 10:05 PM #277137
  
  Sandy
  Participant
  
  COME ON!!!!!! I have been telling customers I had to wait for your weekend to be over. It’s over. WHERE ARE YOU!!!!!! I’m losing money heavily!!!!!!
- March 20, 2018 at 2:22 AM #277257
  
  Sandy
  Participant
  
  HELLO!?!?!?!?!?!?!?
- March 20, 2018 at 10:59 AM #277475
  
  Sandy
  Participant
  
  I’m going to have to go PAY SOMEONE ELSE to fix this. COME ON!!!!!!! How long do I have to wait!?!?!!!?!?!?!?!?!
- March 22, 2018 at 10:57 AM #279269
  
  Sandy
  Participant
  
  I am furious. WHEN WILL YOU REPLY!?!?!?!?!?!??!! MY SITE IS HEMHORRAGING MONEY BECAUSE YOUR PLUGIN IS BROKEN!!!!!!
- March 22, 2018 at 11:06 AM #279276
  
  Anonymous
  Inactive
  
  Dear Sandy,
  
  Sorry for the delay. We overload in support recently.
  
  I’m so sorry about that.
  
  Please give me again your wp-admin to check. The account you gave before seems to be invalid.
  
  Best regards,
  
  Huyen Anh
- March 22, 2018 at 9:44 PM #279738
  
  Sandy
  Participant
  
  Its in access.
- March 23, 2018 at 8:30 AM #279916
  
  Sandy
  Participant
  
  So you reply then do nothing? COME ON!!!! My website is costing me a fortune in refunds because YOUR PLUGIN IS BROKEN!!!!!! FIX IT NOW!
- March 23, 2018 at 4:43 PM #280345
  
  Anonymous
  Inactive
  
  Dear Sandy,
  
  Sorry for the delay.
  
  We’re trying to find a solution for you. We’ll fix it for you as soon as possible.
  
  Please wait.
  
  Best regards,
  
  Huyen Anh
- March 23, 2018 at 4:53 PM #280357
  
  Anonymous
  Inactive
  
  Dear Sandy,
  
  We checked your site and the reason is due to you customized in the child theme.
  
  We fixed it for you, your site is working now. Check it out plz.
  
  Best regards,
  
  Huyen Anh
- March 24, 2018 at 3:38 PM #280743
  
  Sandy
  Participant
  
  Well I spent the last 6 hours rebuilding everything that was broken after whatever you did. Which apparently did not even include updating the theme. Not only did I have to redo the home page, but all the settings for payments were changed, and it’s taken me hours to figure out what they should have been.
  
  Even worse? My course’s lessons are all squished and jumbled on top of each other and UNREADABLE. I thought I’d see what would happen if I tried to create a new one and copy/paste the content. AND I CANNOT ADD ANY LESSONS TO A NEW COURSE.
  
  This has got to be the worst LMS ever.
  
  CAN YOU FIX THIS SO THAT IT WORKS!?!?!?!?!?!?!?!?!
- June 1, 2018 at 5:31 PM #309892
  
  Anonymous
  Inactive
  
  Dear Sandy,
  
  Sorry for the delay.
  
  I’m so sorry.
  
  Please give me again your wp-admin, I’ll check and try fix it for you.
  
  Best regards,
  
  Huyen Anh
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