Learnpress certificates duplicate canvas
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AuthorPosts
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May 30, 2019 at 10:28 AM #443512Eugenia LeuchukParticipant
Hi.. I have a problem with the certificate of learnpress… when I going to download the certificate, I obtain the certificate correctly but in my tab of the browser I have two images of the certificate..can you confirm that in this video:
https://www.loom.com/share/5e2ef9d9ffee4773bea716e5a44c5919
And I check on mobile version and I have the same problem:
https://www.loom.com/share/b2afbfcd25bc4a21aa8d5cea3c92f7cb
Can you help me with that?
Thanks a lot!
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May 30, 2019 at 10:50 AM #443529AnonymousInactive
Dear Eugenia Leuchuk,
Please make sure you’re using the latest version of the LearnPress – Certificates add-on.
You can read here to know how to update it: https://thimpress.com/forums/topic/how-to-update-to-the-latest-version-of-learnpress-add-on-2/
Best regards,
Huyen Anh
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May 30, 2019 at 7:56 PM #443804Eugenia LeuchukParticipant
Hi Huyen Anh! Thanks por your help…Yes I check that… I have the latest available version. I share some screenshots.
Any other suggestion?
Thanks a lot!
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May 31, 2019 at 10:21 AM #443984AnonymousInactive
Dear Eugenia Leuchuk,
I’m so sorry about that.
With this case, we need access to your wp-admin to check more carefully. Can you give me your site access info, using access information?
Look forward to hearing from you.
Best regards,
Huyen Anh
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June 1, 2019 at 12:07 AM #444278Eugenia LeuchukParticipant
Hi Huyen Anh! Sure..
Thanks a lot!
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June 1, 2019 at 11:17 AM #444345AnonymousInactive
Dear Eugenia Leuchuk,
Please help me check again it, the account you gave seems not admin role.
Best regards,
Huyen Anh
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June 3, 2019 at 10:16 PM #444870Eugenia LeuchukParticipant
Hi Huyen Anh, how are you? I give you access to the course and all learnpress… if you need see anything else.. may be we can coordinate a video meeting and I can show you what do you need?
If its possible.. tell me when you can and we make it.
Thanks a lot!
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June 4, 2019 at 11:22 AM #445059AnonymousInactive
Dear Eugenia Leuchuk,
I’m so sorry but I need administrator account to check and find a reason why this issue came.
Can you give it for me?
Best regards,
Huyen Anh
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June 4, 2019 at 10:43 PM #445293Eugenia LeuchukParticipant
Hi Huyen Anh. How are you? I give you admin access to the site.
Thanks a lot!
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June 5, 2019 at 11:04 AM #445480AnonymousInactive
Dear Eugenia Leuchuk,
Please let me know where I can check all your plugins.
Best regards,
Huyen Anh
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June 5, 2019 at 7:46 PM #445734Eugenia LeuchukParticipant
Hi Huyen Anh, when you want.. is available! Let me know if you need something!
Regards!
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June 6, 2019 at 10:52 AM #445926AnonymousInactive
Dear Eugenia Leuchuk,
I need to see all plugins that you’re using on your site.
Please let me know where I can see it.
Best regards,
Huyen Anh
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June 7, 2019 at 7:51 PM #446740Eugenia LeuchukParticipant
Hi Huyen Anh, how are you? Now you can check it.
Let me know if you need something.
Thanks!
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June 10, 2019 at 1:14 PM #447188AnonymousInactiveThis reply has been marked as private.
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June 11, 2019 at 11:42 PM #448013Eugenia LeuchukParticipant
Hi Huyen Anh, the problem has been solved. Thank you so much!
I want to notify you .. that if you have the inspector either in chrome or in firefox .. it doesn’t generate the certificate .. it is not relevant right now for me … but I think you should know it.
Greetings and many thanks again!
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June 12, 2019 at 11:46 AM #448189AnonymousInactive
Dear Eugenia Leuchuk,
Thanks for your feedback, we’ll consider it.
I hope you were satisfied with our plugin as well as the level of service we provided. If you are happy with the plugin & our services, please consider to rate 5 stars for our plugin here: https://wordpress.org/support/plugin/learnpress/reviews/?rate=5#new-post
You may need to create an account here: https://wordpress.org/support/register.php
I very appreciate your help.
If you need any assistance about our LMS items, please let me know.
Best regards,
Huyen Anh
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