Learnpress order creation not working

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- June 10, 2020 at 7:13 PM #568165
  
  jure.k
  Participant
  
  Hello,
  
  we are having troubles with order creation in Learnpress.
  
  We use PM Pro membership and woocommerce to receive payment and through PM Pro assign membership level.
  
  Until 4.6.2020 everything was working fine. Since then we have to manually create orders in Learnpress to give customers access to programs, even though they were already assigned to the program through woocommerce and PM Pro after successful payments.
  
  Please advise on how to solve this issue.
  
  Thank you,
  Jure
- June 11, 2020 at 11:27 PM #568674
  
  anna_thimpress
  Participant
  
  Hi,
  
  Can you say more clearly about your issue?
- June 20, 2020 at 6:15 PM #571741
  
  jure.k
  Participant
  
  Sure.
  When someone buys a course (through woocommerce plugin) the new order in Learnpres is not generated automatically.
  
  So the customer pays for the course and does’t get the access to content.
- June 23, 2020 at 10:55 PM #572681
  
  anna_thimpress
  Participant
  
  Hi,
  
  Can you give me that student account to check?
- June 24, 2020 at 4:55 AM #572784
  
  jure.k
  Participant
  
  Hi,
  
  everyone after the 4.6. have the same issue.
  
  Do you want one account as an example?
  
  We have already manualy created orders in Learnpress because our users need the content.
- June 27, 2020 at 8:34 PM #574023
  
  anna_thimpress
  Participant
  
  Hi,
  
  We can’t access your site to check http://prntscr.com/t7h2ka. Please check it again (We’re from Vietnam).
- June 29, 2020 at 5:54 PM #574595
  
  jure.k
  Participant
  
  Ok, plese try now.
  Let me know if it works now.
- June 30, 2020 at 11:48 PM #575082
  
  anna_thimpress
  Participant
  
  Hi,
  
  The password is incorrect. Please check it again.
- July 5, 2020 at 5:08 PM #576585
  
  jure.k
  Participant
  
  Hi, have you been able to access it with the new one?
- July 5, 2020 at 5:15 PM #576586
  
  jure.k
  Participant
  
  It seems you haven’t accessed our account.
  
  We have changed the password again.
  
  Check the access info
- July 6, 2020 at 11:36 AM #576772
  
  Isaac Lewis
  Keymaster
  
  Hi jure.kocman,
  
  Please update LP – PMS v3.1.15 and recheck and we can’t access with your account, please check and resend.
  
  Thanks.
- July 6, 2020 at 2:16 PM #576794
  
  jure.k
  Participant
  
  This reply has been marked as private.
- July 8, 2020 at 2:14 PM #577651
  
  Isaac Lewis
  Keymaster
  
  Hi,
  
  We tested on your site, and we see the function runs normally. We create user test\physcodeTest@123 to buy https://pomagajprvi.si/product/e-knjiga/. When order Woo status Completed, it will create LP Order has courses of Level user bought. You can see the images Order of Woo: https://imgbbb.com/image/TUdMbi and LP Order https://imgbbb.com/image/TUdBW7
  
  – If you have any issues about Payment, payment gateway, order Woo can’t auto-completed, you should contact the developer of that payment plugin. LP – PMS only add-hook when order WC completed to create LP – Order
  
  Thanks.
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