Lessons not displaying on Google Chrome

[sonia_n]

Hello!

I have a problem with a course I am creating using Learnpress. The lessons are not displaying on Google Chrome, however, they are displaying properly on Microsoft Edge. Could you please help me solve this issue?

[Anonymous]

Dear sonia_n,

I’m so sorry.

By now, we don;t support to index lesson. That’s why this issue came.

And thanks for your feedback, we’ll continue to research about it.

Best regards,

Huyen Anh

[sonia_n]

Hi Huyen,

Thanks for the reply! I understand that, however other courses that I’ve created using Learnpress display ok on Google Chrome. Also, it is peculiar that lessons that show up as they should on a browser (Microsoft Edge) do not show up on Google Chrome. Please see the screenshots attached. The lesson open on both browsers is the same (see link). On Chrome, the lessons flashes on the screen for a second, but then it’s gone. Is there a setting that I should know about that could fix this issue?

Please let me know.

Kind regards,
Sonia

[Anonymous]

Dear sonia_n,

I’m so sorry.

I got this error (http://prntscr.com/ouwg97) when try to login on your site and check your issue.

Please help me check it again.

Best regards,

Huyen Anh

[sonia_n]

Hi Huyen,

Looking at the URL, you are accessing a different website. The website I have the issue with is http://www.sfofy.eu
The course can be accessed here – http://sfofy.eu/en/courses/start-up-in-street-food-opportunities/?tab=tab-curriculum
Click on any of the lessons to see if the lessons display on different browsers.

Thank you,
Sonia

[Anonymous]

Dear sonia_n,

Please see screenshot: http://prntscr.com/ouzymy

Best regards,

Huyen Anh

[sonia_n]

Hi Huyen,

Thank you! Can you tell me what country you are based in? I might have to get our hosting provider to whitelist your location in order for you to access the website.

Thank you,
Sonia

[Anonymous]

Dear sonia_n,

Please make sure your server allows access from Hanoi Vietnam, my IP is: 27.72.60.248

Thanks!

Best regards,

Huyen Anh

[sonia_n]

Hi Huyen,

I’ve whitelisted your IP, so you should be able to access the website now. Please let me know if it works!

Thank you,
Sonia

[Anonymous]

Dear sonia_n,

I’m so sorry.

I still get this error: http://prntscr.com/ovvkw9

Please help me check it again.

Best regards,

Huyen Anh

[sonia_n]

Hi Huyen,

Please try to access http://sfofy.eu/en/courses/start-up-in-street-food-opportunities/?tab=tab-curriculum

From the screenshot, it looks like you accessed a different website.

Please let me know if you can access the link above.

Thank you,
Sonia

[Anonymous]

Dear sonia_n,

When I login on your site, it redirect me to this http://prntscr.com/ovzaoh

Can you check it again?

Best regards,

Huyen Anh

[sonia_n]

Hi Huyen,

I am currently on the website – it opened just fine for me. Can you please try again.

Thanks,
Sonia

[Anonymous]

Dear sonia_n,

Please logout then try to login again.

And let me know.

Best regards,

Huyen Anh

[sonia_n]

Done – logged out and back in again.

Please let me know if it works for you.

Thanks,
Sonia

[Anonymous]

Dear sonia_n,

I’m so sorry.

I still can’t access it, see screenshot: http://prntscr.com/ow0m2m

Best regards,

Huyen Anh

[sonia_n]

Ok. Can I send you screenshots of the setting I have for Learnpress to see if you can figure out why the lessons don’t show up on Google Chrome?

Thanks,
Sonia

[Anonymous]

Dear sonia_n,

I’m not sure why this issue came so I need to check your site more carefully.

Then find a solution for you.

I hope you understand.

Best regards,

Huyen Anh

[Author]

Posts