order page blank
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AuthorPosts
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July 10, 2019 at 10:42 PM #457287Mary Schaefer KernParticipant
When I click on an order number link (see attached screenshot), the results page is blank. Do I need to create a landing page for that? If so, do you have a template with the data that should/could be included?
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July 11, 2019 at 9:46 AM #457406AnonymousInactive
Dear Mary Schaefer Kern,
I’m so sorry about that.
With this case, we need access to your wp-admin to check more carefully. Can you give me your site access info, using access information?
Look forward to hearing from you.
Best regards,
Huyen Anh
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August 19, 2019 at 8:42 PM #471089Mary Schaefer KernParticipant
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August 14, 2019 at 10:31 PM #469935Mary Schaefer KernParticipant
I sent the access information and have heard nothing. What’s up?
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August 15, 2019 at 10:58 AM #470078AnonymousInactive
Dear Mary Schaefer Kern,
Please help me check again, I didn’t get any info.
Best regards,
Huyen Anh
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August 15, 2019 at 8:55 PM #470241Mary Schaefer KernParticipant
What email should I use in the profile? You don’t monitor the noreply and that is the only one I Have.
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August 16, 2019 at 9:56 AM #470391AnonymousInactive
Dear Mary Schaefer Kern,
Just give me the admin account that you’re using to access your site.
I need to check it more carefully.
Best regards,
Huyen Anh
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August 16, 2019 at 9:09 PM #470702Mary Schaefer KernParticipantThis reply has been marked as private.
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August 19, 2019 at 11:13 AM #470940AnonymousInactive
Dear Mary Schaefer Kern,
What is your URL site?
Best regards,
Huyen Anh
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August 20, 2019 at 10:07 AM #471210AnonymousInactive
Dear Mary Schaefer Kern,
Please help me check again, the account you gave seems to be invalid, see screenshot: http://prntscr.com/ouwh7n
Best regards,
Huyen Anh
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August 20, 2019 at 8:41 PM #471401Mary Schaefer KernParticipantThis reply has been marked as private.
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August 21, 2019 at 10:06 AM #471567AnonymousInactive
Dear Mary Schaefer Kern,
I see it’s working normal, see screenshot: http://prntscr.com/ove3v7
Please help me check it again.
Best regards,
Huyen Anh
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August 21, 2019 at 10:09 PM #471926Mary Schaefer KernParticipant
I guess I did not make myself clear. From the page you referenced, when I click on the order number, I would like to see the details of the order. Instead a blank page is displayed.
You should have the access info.
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August 22, 2019 at 9:47 AM #472052AnonymousInactive
Dear Mary Schaefer Kern,
I checked and the reason is due to the theme which you’re using.
Because when I activate Theme default and it’s working normal, see screenshot: http://prntscr.com/ovvm4p
So you should contact with the main author of the theme. Hope they can solve this issue for you.
Best regards,
Huyen Anh
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August 22, 2019 at 8:06 PM #472308Mary Schaefer KernParticipant
Is it possible using data from your database to build the page myself? How would I access the data fields?
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August 23, 2019 at 10:19 AM #472485AnonymousInactive
Dear Mary Schaefer Kern,
Can you say more clearly?
Best regards,
Huyen Anh
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August 23, 2019 at 7:30 PM #472767Mary Schaefer KernParticipant
When I click on a link on the orders page to view a single order, the page that comes up is blank. You said it is because of a conflict with my theme. Since I cannot change my theme and I do not currently have a support contract with that vendor, I would like to try to build the page myself. In order to do that, I would need the field variables (or short codes) used on your page to insert into the page I build. Is it possible to access them?
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August 26, 2019 at 10:50 AM #473087AnonymousInactive
Dear Mary Schaefer Kern,
I’m so sorry. It’s impossible.
So you just can change theme or contact with the main author of theme.
Please consider it again.
Thanks!
Best regards,
Huyen Anh
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