Orders stuck in Pending status

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- August 4, 2022 at 12:24 PM #844011
  
  N M
  Participant
  
  Help! Just updated LearnPress to Version 4.1.6.9 Orders are processed properly through Paypal, but stay in “PENDING” status in LearnPress and are not communicating back to a “COMPLETED” status causing the Lessons stay locked. We have to manually update the order to “COMPLETE” in order for the lessons to Un-lock. This only happened after the update to 4.1.6.9
  
  Image link: https://ibb.co/7jrBWm2
- August 4, 2022 at 2:42 PM #844039
  
  Julia
  Keymaster
  
  This reply has been marked as private.
  - August 6, 2022 at 5:43 AM #844349
    
    N M
    Participant
    
    This reply has been marked as private.
- August 6, 2022 at 5:54 AM #844350
  
  N M
  Participant
  
  We’re using Paypal standard.
- August 8, 2022 at 10:54 AM #844568
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- August 9, 2022 at 5:24 AM #844775
  
  N M
  Participant
  
  We enabled PayPal Express as you recommended and still have the same issue.
  
  Orders remain stuck in “pending” status and do not go to “Complete” status.
  
  Also, we do not use any third-party plug-ins such as “Paid Membership pro” or WooCommerce. Orders have always been processed directly between LearnPress and PayPal with complete success until we installed version 4.1.6.9
  
  Thank you.
- August 9, 2022 at 11:46 AM #844856
  
  N M
  Participant
  
  Also, in the LearnPress plug-in, under payment options/PayPal, “Enable PayPal Standard” is the only option.
  
  https://ibb.co/WvQR6w9
  
  In any case, PayPal Express did not resolve the problem.
  
  Thanks.
- August 9, 2022 at 1:46 PM #844867
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- August 9, 2022 at 2:51 PM #844878
  
  N M
  Participant
  
  Access information included
- August 9, 2022 at 5:21 PM #844954
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- August 11, 2022 at 3:59 AM #845238
  
  N M
  Participant
  
  The PayPal Order remains in “Pending” status, and not “Complete” status.
  
  Updated to 4.1.6.9.3 as suggested.
  
  The problem is still not resolved.
- August 11, 2022 at 10:53 AM #845297
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- August 13, 2022 at 1:16 AM #845580
  
  N M
  Participant
  
  We updated to 4.1.6.9.3
  
  We also tested PayPal Express
  
  And we do not use any third-party software like WooCommerce, Membership Pro, etc.
  
  We only added the email address to the box that says ” Enable PayPal Standard”
  
  The issue is still not resolved. Orders remain in “pending” status not “complete” status, and lessons remain locked.
  
  Please advise.
  
  Thank you.
- August 13, 2022 at 10:30 AM #845620
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- August 16, 2022 at 8:58 AM #845880
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- August 16, 2022 at 9:44 AM #845897
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- August 17, 2022 at 6:59 AM #846042
  
  N M
  Participant
  
  Excellent work!
  
  All is working perfectly now.
  
  Thank you for your quick attention.
  
  Great plug-in, great support!
- August 17, 2022 at 9:11 AM #846066
  
  Julia
  Keymaster
  
  This reply has been marked as private.
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