Prerequiste Courses Issues
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AuthorPosts
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August 9, 2022 at 7:54 AM #844781VanessaParticipant
I just updated my LearnPress plugins and now I have an issue with the prerequisite feature. If there is a prerequisites on the course, it will not allow the user to register for a new course. Even if they retake the course and get 100% it still does not let them into the course.
Also, if I try to remove the prerequisite and update the page it keeps the prerequisite and will not remove it.
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August 9, 2022 at 8:49 AM #844803JuliaKeymaster
Hi Vanessa,
With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.
Note:
- When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
- And please back up your website before we do anything on your website.
Yours Sincerely,
Phuong Ngoc
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ThimPress Support Team
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August 9, 2022 at 11:22 AM #844852VanessaParticipant
Hello Phong –
I am not able to give you the admin access at this time, is there another way that we are can troubleshoot this issue?
I do have a web designer and IT guy that we work with, is there any way that you can walk him through the process.
Thank you,
Vanessa -
August 9, 2022 at 2:56 PM #844882JuliaKeymasterThis reply has been marked as private.
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August 9, 2022 at 11:53 PM #845008VanessaParticipantThis reply has been marked as private.
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August 9, 2022 at 11:58 PM #845010VanessaParticipantThis reply has been marked as private.
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August 10, 2022 at 11:55 AM #845129JuliaKeymasterThis reply has been marked as private.
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August 11, 2022 at 11:54 AM #845305JuliaKeymasterThis reply has been marked as private.
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