Quiz not recognizing that student is enrolled

[laurathom2]

I have created a course with a lesson and a quiz. Students must be enrolled. When I enroll for the course it recognized that I have enrolled (see screenshot). However, when I try to take the quiz, it says I need to enroll for the course. I am also seeing locks next to the course and I don’t know why. Everything works if I opt not to enroll students, but enrollment is a requirement for the project. I have disabled all other plugins.

[Admin]

Dear laurathom2,

If possible, please give me a temp admin account of your site, i’ll check this issues on your site.
For how to send site access information, please see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/. All information will be confidential for sure, we are responsible for that.

If you need any further assistance, feel free to let me know.
It’s my pleasure to assist you.

Yours Sincerely,

Phong Lo

———-

ThimPress Support Team

[laurathom2]

This reply has been marked as private.

[Anonymous]

Dear laurathom2,

Sorry for the late response.

We’re checking it.

Best regards,

Huyen Anh

 

[Anonymous]

Dear laurathom2,

I need both CPanel (your hosting account) to check more carefully. Can you give it for me?

Best regards,

Huyen Anh

 

[laurathom2]

This reply has been marked as private.

[Anonymous]

Dear laurathom2,

We’re checking it.

Thanks!

Best regards,

Huyen Anh

 

[Anonymous]

Dear laurathom2,

It’s due to the conflict with the SG Optimizer plugin.

I deactivated this plugin and your course is working normal.

Best regards,

Huyen Anh

 

[Author]

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