Room Price is not correct in cart page and checkout page

[phyowaizaw]

Dear Support Team,

I am using the Hotel WP version: 2.1.2.
But, the cart page is not correct in the room price.
How can I do that?

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Hi phyowaizaw,

With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.

Note: 

• When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
• And please back up your website before we do anything on your website.

 

Yours Sincerely,

Daisy

———-

ThimPress Support Team

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Dear phyowaizaw,

I can’t login https://www.loom.com/share/30f81f2fa0954f68a9434990142acf79

Please check it for me. 

Best regards,

Daisy

 

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Hi phyowaizaw,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Daisy

[Daisy]

Dear phyowaizaw,

Please update theme to the latest version and check it again.

Best regards,

Daisy

 

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Dear phyowaizaw,

Yeah, I’ll ask the developer to check it again. Thanks for your respond.

Best regards,

Daisy

 

[Daisy]

Hi phyowaizaw,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Daisy

[phyowaizaw]

This reply has been marked as private.

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Dear phyowaizaw,

I have 3 more websites in that issue.

Could you point out the error of that issue?

We’ll be pushing an update soon to fix this, don’t worry.

(1) The ?> is shown on the cart page

Our developer is checking it again and will fix it. Thanks for your response.

(2) How to disable tax on the cart page? I cannot find to disable tax in settings.

Please go to Dashboard / WP Hotel Booking / Settings / General / Scroll to “Tax”
 

Best regards,

Daisy

 

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Dear phyowaizaw,

You are using beta version https://prnt.sc/-5Q0fBLPHZ-6, you can update the theme to the latest version 2.1.3

Best regards,

Daisy

 

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Dear phyowaizaw,

We will be pushing a theme update soon to fix this, please use the beta version for now.

Best regards,

Daisy

 

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Dear phyowaizaw,

Yes, I will notify you when the update is released

Best regards,

Daisy

 

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Hi phyowaizaw,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Daisy

[Daisy]

Dear phyowaizaw,

Please update the theme to the latest version and check it again.

Best regards,

Daisy

 

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Dear phyowaizaw,

Sorry for the late reply, we’ve just been on vacation so we can’t help you right away.

I signed in with the account you sent before but I was blocked https://www.screencast.com/t/TmAb7dt1hl

Please check it for me :(

Sincerely

======================

ThimPress support team

Daisy

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Hi phyowaizaw,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Daisy

[Daisy]

Dear phyowaizaw,

The cause of the problem is that you have renamed the theme https://screenpal.com/i/c0hhiyVzMUf, which leads to incorrect paths in the code files. Please change the theme name to default “hotel-wp” and check again.

Best regards,

Daisy

 

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Dear phyowaizaw,

Can you give us an FTP account? We will check this for you.

Best regards,

Daisy

 

[phyowaizaw]

This reply has been marked as private.

[Daisy]

Dear phyowaizaw,

Are you sure you are still using our theme? I just checked the theme section and noticed that the theme name and theme provider are not ours https://prnt.sc/uOErgYNTAIL5

Best regards,

Daisy

 

[phyowaizaw]

This reply has been marked as private.

[Doris]

Dear phyowaizaw,

As we said above
The cause of the problem is that you have renamed the theme https://screenpal.com/i/c0hhiyVzMUf, which leads to incorrect paths in the code files. Please change the theme name to default “hotel-wp” and check again.

 

Best regards,

Doris

 

[Author]

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