Room Price is not correct in cart page and checkout page

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- March 3, 2023 at 4:40 PM #889328
  
  phyowaizaw
  Participant
  
  Dear Support Team,
  
  I am using the Hotel WP version: 2.1.2.
  But, the cart page is not correct in the room price.
  How can I do that?
- March 4, 2023 at 10:18 AM #889422
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- March 6, 2023 at 8:52 AM #889653
  Daisy
  Moderator
  Hi phyowaizaw,
  
  With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.
  
  Note:
  - When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
  - And please back up your website before we do anything on your website.
  Yours Sincerely,
  
  Daisy
  
  ———-
  
  ThimPress Support Team
- March 7, 2023 at 3:16 PM #890095
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- March 8, 2023 at 9:52 AM #890302
  
  Daisy
  Moderator
  
  Dear phyowaizaw,
  
  I can’t login https://www.loom.com/share/30f81f2fa0954f68a9434990142acf79
  
  Please check it for me.
  
  Best regards,
  
  Daisy
- March 8, 2023 at 1:49 PM #890337
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- March 8, 2023 at 2:28 PM #890363
  
  Daisy
  Moderator
  
  Hi phyowaizaw,
  
  I assigned this issue to our developer and will give you a solution asap.
  
  Best Regards,
  
  Daisy
- March 9, 2023 at 11:24 AM #890628
  
  Daisy
  Moderator
  
  Dear phyowaizaw,
  
  Please update theme to the latest version and check it again.
  
  Best regards,
  
  Daisy
- March 10, 2023 at 9:57 AM #890913
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- March 10, 2023 at 10:09 AM #890919
  
  Daisy
  Moderator
  
  Dear phyowaizaw,
  
  Yeah, I’ll ask the developer to check it again. Thanks for your respond.
  
  Best regards,
  
  Daisy
- March 13, 2023 at 4:04 PM #891608
  
  Daisy
  Moderator
  
  Hi phyowaizaw,
  
  We have fixed your issue on your website. Please check again.
  
  If your issue is resolved, please tell us so that we can close this topic.
  
  Sincerely
  
  ==============
  
  Thimpress Support
  
  Daisy
- March 13, 2023 at 4:24 PM #891617
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- March 13, 2023 at 4:41 PM #891620
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- March 14, 2023 at 9:59 AM #891836
  
  Daisy
  Moderator
  
  Dear phyowaizaw,
  
  I have 3 more websites in that issue.
  
  Could you point out the error of that issue?
  
  We’ll be pushing an update soon to fix this, don’t worry.
  
  (1) The ?> is shown on the cart page
  
  Our developer is checking it again and will fix it. Thanks for your response.
  
  (2) How to disable tax on the cart page? I cannot find to disable tax in settings.
  
  Please go to Dashboard / WP Hotel Booking / Settings / General / Scroll to “Tax”
  
  Best regards,
  
  Daisy
- March 15, 2023 at 3:46 PM #892201
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- March 15, 2023 at 4:29 PM #892215
  
  Daisy
  Moderator
  
  Dear phyowaizaw,
  
  You are using beta version https://prnt.sc/-5Q0fBLPHZ-6, you can update the theme to the latest version 2.1.3
  
  Best regards,
  
  Daisy
- March 16, 2023 at 10:17 AM #892377
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- March 16, 2023 at 4:34 PM #892459
  
  Daisy
  Moderator
  
  Dear phyowaizaw,
  
  We will be pushing a theme update soon to fix this, please use the beta version for now.
  
  Best regards,
  
  Daisy
- March 17, 2023 at 10:35 AM #892648
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- March 20, 2023 at 10:23 AM #893059
  
  Daisy
  Moderator
  
  Dear phyowaizaw,
  
  Yes, I will notify you when the update is released
  
  Best regards,
  
  Daisy
- March 20, 2023 at 1:25 PM #893099
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- March 20, 2023 at 4:34 PM #893177
  
  Daisy
  Moderator
  
  Hi phyowaizaw,
  
  I assigned this issue to our developer and will give you a solution asap.
  
  Best Regards,
  
  Daisy
- April 11, 2023 at 10:27 AM #898483
  
  Daisy
  Moderator
  
  Dear phyowaizaw,
  
  Please update the theme to the latest version and check it again.
  
  Best regards,
  
  Daisy
- April 28, 2023 at 5:21 PM #903293
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- May 3, 2023 at 3:28 PM #903824
  
  Daisy
  Moderator
  
  Dear phyowaizaw,
  
  Sorry for the late reply, we’ve just been on vacation so we can’t help you right away.
  
  I signed in with the account you sent before but I was blocked https://www.screencast.com/t/TmAb7dt1hl
  
  Please check it for me :(
  
  Sincerely
  
  ======================
  
  ThimPress support team
  
  Daisy
- May 4, 2023 at 10:59 AM #904008
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- May 4, 2023 at 3:27 PM #904088
  
  Daisy
  Moderator
  
  Hi phyowaizaw,
  
  I assigned this issue to our developer and will give you a solution asap.
  
  Best Regards,
  
  Daisy
- May 9, 2023 at 5:14 PM #905258
  
  Daisy
  Moderator
  
  Dear phyowaizaw,
  
  The cause of the problem is that you have renamed the theme https://screenpal.com/i/c0hhiyVzMUf, which leads to incorrect paths in the code files. Please change the theme name to default “hotel-wp” and check again.
  
  Best regards,
  
  Daisy
- May 13, 2023 at 10:56 AM #906124
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- May 15, 2023 at 2:35 PM #906370
  
  Daisy
  Moderator
  
  Dear phyowaizaw,
  
  Can you give us an FTP account? We will check this for you.
  
  Best regards,
  
  Daisy
- May 26, 2023 at 1:47 PM #909117
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- May 29, 2023 at 1:51 PM #909449
  
  Daisy
  Moderator
  
  Dear phyowaizaw,
  
  Are you sure you are still using our theme? I just checked the theme section and noticed that the theme name and theme provider are not ours https://prnt.sc/uOErgYNTAIL5
  
  Best regards,
  
  Daisy
- July 4, 2023 at 10:26 AM #916374
  
  phyowaizaw
  Participant
  
  This reply has been marked as private.
- July 5, 2023 at 2:54 PM #916741
  
  Doris
  Moderator
  
  Dear phyowaizaw,
  
  As we said above
  The cause of the problem is that you have renamed the theme https://screenpal.com/i/c0hhiyVzMUf, which leads to incorrect paths in the code files. Please change the theme name to default “hotel-wp” and check again.
  
  Best regards,
  
  Doris
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