Rooms without product id at cart

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- February 7, 2018 at 6:01 AM #260008
  
  pllsoft
  Participant
  
  I have an payment method from a provider of my country. This plugin is integrated to WooCommerce y works fine with any product of the store, but when you try to do a checkout with rooms it fails.
  I have installed “WP Hotel Booking WooCommerce” plugin too.
  The support area of this plugin (called Paymentez) said the problem is because the rooms get into the cart without a product ID.
  
  There is a solutions of this problem for me?
- February 7, 2018 at 11:02 AM #260112
  
  Admin
  Participant
  
  Dear pllsoft,
  
  Can you give me your site to take a look at this?
  
  Yours Sincerely,
  
  Thoa Kim
  
  ———-
  
  ThimPress Support Team
- February 8, 2018 at 4:27 AM #260566
  
  pllsoft
  Participant
  
  This reply has been marked as private.
- February 8, 2018 at 1:24 PM #260759
  
  Admin
  Participant
  
  This reply has been marked as private.
- February 22, 2018 at 7:59 AM #265254
  
  pllsoft
  Participant
  
  Any suggestion?
- February 22, 2018 at 9:09 AM #265287
  
  Admin
  Participant
  
  Dear pllsoft,
  
  Sorry for the late response. We have finished our National holiday.
  
  I’m not able to access the login page http://prntscr.com/ii36r7. Any ideas?
  
  Yours Sincerely,
  
  Thoa Kim
  
  ———-
  
  ThimPress Support Team
  - February 23, 2018 at 7:17 AM #265931
    
    pllsoft
    Participant
    
    This reply has been marked as private.
- February 23, 2018 at 9:53 AM #265982
  
  Admin
  Participant
  
  Dear pllsoft,
  
  Checking
  
  Yours Sincerely,
  
  Thoa Kim
  
  ———-
  
  ThimPress Support Team
- February 23, 2018 at 4:22 PM #266251
  
  Admin
  Participant
  
  Dear pllsoft,
  
  I’ve updated WP Hotel Booking WooCommerce addon for your site. I can add the room to cart and checkout normally http://prntscr.com/iindzy. Check again plz.
  
  Yours Sincerely,
  
  Thoa Kim
  
  ———-
  
  ThimPress Support Team
- February 24, 2018 at 12:31 AM #266385
  
  pllsoft
  Participant
  
  This reply has been marked as private.
- February 26, 2018 at 11:01 AM #266741
  
  Admin
  Participant
  
  Dear pllsoft,
  
  Can you please sent the problem here instead of my email? I have lots of emails so that I’m missed your email.
  
  Yours Sincerely,
  
  Thoa Kim
  
  ———-
  
  ThimPress Support Team
- February 26, 2018 at 9:42 PM #267114
  
  pllsoft
  Participant
  
  Hi Thoa,
  
  Thanks for your help, but the problem continues.
  
  I’ll try to explain with the next screenshots:
  
  Facha01.jpg: Select a room and the shopping cart fills.
  Facha02.jpg: Make checkout and try to pay with “Paymentez” method.
  Facha03.jpeg: Then the page is shown cut and you can’t continue with the payment.
  Facha04.png Part1: If you add a normal product of the store you can make payment “Paymentez” method without any problem.
  Facha04.png Part2: This page never shows when you add a room to cart.
  
  Waiting for your answer.
  Greetings.
- February 27, 2018 at 11:56 AM #267455
  
  Admin
  Participant
  
  Dear pllsoft,
  
  It seems that the issue is caused by your theme. I’ve tried checkout “Paymentez” with WordrPress default theme and it works http://prntscr.com/ik8ziw.
  
  Yours Sincerely,
  
  Thoa Kim
  
  ———-
  
  ThimPress Support Team
- February 28, 2018 at 6:45 AM #268022
  
  pllsoft
  Participant
  
  Dear Thoa,
  
  I have verifyded and the theme is not the problem.
  When you add a normal product to cart you can see the next image, where you can enter CC information.
  When you add a room to cart you never see this page.
- February 28, 2018 at 10:57 AM #268134
  
  Admin
  Participant
  
  Dear pllsoft.
  
  Checking
  
  Thoa Kim
  
  ———-
  ThimPress Support Team
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