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Sales Countdown not working correctly

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #381661

    ebileeteam
    Participant

      Suddenly the Sales Countdown is not working correctly and not scheduling accurately, there is also an issue with Sales that are live but when checking out it is reverting to the full price. For example: I have product sales scheduled to end Dec. 13 at 24:0:0 but on the clock it is saying it’s scheduled to end Dec. 14 7:0:0 which is obviously not correct. Also, I have products on sale that were to end at Dec. 12 24:0:0 and on the front end it showed they were on sale but on the back end it would show the sale price and when customers went to check out it was trying to charge the full price.

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      #381735

      Thoa Kim
      Moderator

      Hi ebileeteam,

      May I have your site login info so we can take a look at the issue? Using Access Info or Private Reply to provide it.

      Thoa Kim

      ———-

      ThimPress Support Team

      (GMT +7)

      #381959

      ebileeteam
      Participant
        This reply has been marked as private.
        #382076

        Thoa Kim
        Moderator

        Hi ebileeteam,

        We will check. But can you give me a product that was end sale in back-end but still on sale in front end?

        Thoa Kim

        ———-

        ThimPress Support Team

        (GMT +7)

        #382363

        ebileeteam
        Participant

          So we don’t have any live right now that are having that problem but I know tomorrow morning (December 15th) there will be about 4 products that have been scheduled to run until midnight on the 15th will show on the back end they’re not on sale even though the schedule clock says its scheduled through the 16th at 7:00am. The whole thing is screwed up.

          You can go look now at the Published products and hover over the clock and it will show it’s scheduled to end at the wrong date at 7:00am when compared to the set date/time when you go into the single product.

          #382606

          Thoa Kim
          Moderator

          Hi ebileeteam,

          We will check.

          Thoa Kim

          ———-

          ThimPress Support Team

          (GMT +7)

          #383004

          ebileeteam
          Participant

            You can close this request and ignore the issue. I have switched to another counter. Thank you.

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