Saving Course Removes it from Membership Level

[Bret]

Hi there,

Running the latest versions of Learnpress + Paid Memberships Pro Integration and I’ve noticed an issue where anytime I save a Course it removes it from the Membership Level.

Then I have to go back and manually add the course to the Level, which then resets any lessons marked as “complete”.

I have a development site setup and disabled all other themes and plugins aside from Learnpress and PMP Integration and the problem still persist.

Simply go to a course such as “Permaculture Design – HHA” and save it, then go to a Membership Level that it was previously assigned to, such as “The Holistic Homestead Academy PDC (Premium) – ID #20” and the course will no longer be assigned.

Can you please help?

Bret

[Anonymous]

Dear Bret,

I’m so sorry.

Can you give me a video to take a look at this issue? Then I’ll help you check it out.

Best regards,

Huyen Anh

[Bret]

Hey Huyen,

Sure in the recording you can see:

1) Check Membership Level 20 and “Permaculture Design -HHA” is confirmed to be assigned to level
2) Go to “Permaculture Design -HHA” Course page and click update
3) Check Membership Level and “Permaculture Design -HHA” is no longer assigned to the level
4) Add Course to Level and save
5) Check Membership Level and “Permaculture Design -HHA” is confirmed to be assigned to level

Video: https://cl.ly/95dd4bf88d9e

This happens with any membership level and any course that I have tested so far.

Let me know what you think might be causing this.

Thanks!

[Anonymous]

Dear Bret,

We’re checking it. Please give us more time.

Thanks!

Best regards,

Huyen Anh

[Anonymous]

Dear Bret,

We checked and the reason is due to you have two Membership Levels with the same name, see screenshot: http://prntscr.com/o3r1da

And the reason is due you don’t allow Signups with Membership 20. That’s why this issue came http://prntscr.com/o3r1zp

Please help me check it out.

Best regards,

Huyen Anh

[Bret]

Thanks for looking into this but unfortunately the two fixes you suggest did not solve the problem.

I renamed level #20 to a unique name (The Holistic Homestead Academy (Premium 497)) AND set the level to active (not hidden) and STILL when I updated any of the courses included with the level they remove themselves from the level.

Please let me know if you can see anything else.

Bret

[Anonymous]

Dear Bret,

I checked again it and it’s working normal.

Please help me check again it.

Best regards,

Huyen Anh

[Bret]

Hello Huyen,

Thanks for the reply.

I checked it myself and noticed that the first time it did indeed work properly, but after checking a few more times, any of the following tests the issue remained present.

Can you do 4-5 more test of your own and see if it works for you?

Thanks,
Bret

[Anonymous]

Dear Bret,

I checked with this course: Practical Application – HHA (4-5 times)

And it’s working normal. Please check again it.

And we never get this report before.

Best regards,

Huyen Anh

[Bret]

Thanks Huyen,

I checked today and it does seem to be working properly! Maybe browser machine last night? Not sure but thanks for the help.

Bret

[Anonymous]

Dear Bret,

I hope you were satisfied with our plugin as well as the level of service we provided. If you are happy with the plugin & our services, please consider to rate 5 stars for our plugin here: https://wordpress.org/support/plugin/learnpress/reviews/?rate=5#new-post

You may need to create an account here: https://wordpress.org/support/register.php

I very appreciate your help.

If you need any assistance about our LMS items, please let me know.

Best regards,

Huyen Anh

 

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