Submit Comment results in 404 page
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AuthorPosts
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September 18, 2019 at 1:31 AM #481134BretParticipant
When any user submits a comment in Learnpress the user is redirected to a 404 page (though the comment successfully posts).
I have deactivated all plugins and am using the default WP theme and issue is still present. WP is up to date and Learnpress is up to date.
Here is an example comment URL:
Comments outside of Learnpress (e.g. the blog) are working as expected.
Please advise. Thanks.
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September 18, 2019 at 10:54 AM #481280AnonymousInactive
Dear Bret,
Please give me again your wp-admin to check, the account you gave seems to be invalid.
Best regards,
Huyen Anh
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September 18, 2019 at 11:01 PM #481646BretParticipant
Updated Access info Huyen.
Thanks,
Bret -
September 19, 2019 at 10:55 AM #481819AnonymousInactive
Dear Bret,
I see it’s working normal, see screenshot: http://prntscr.com/p81cnj
Please help me check it again
Best regards,
Huyen Anh
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September 21, 2019 at 12:30 AM #482520BretParticipant
Hey Huyen,
Did you go through the steps to actually comment?
When a user comments they are given a 404 page, yes the comments are posting but it shouldn’t give a 404 error upon submission. Please see screencast above.
Here is a sample lesson to test on: http://hspermaculture.staging.wpengine.com/courses/permaculture-literacy-hha/lessons/1-1-introduction/
Thanks.
Bret
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September 21, 2019 at 10:27 AM #482579AnonymousInactive
Dear Bret,
Yes, I got that error.
We’re checking it.
Best regards,
Huyen Anh
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September 23, 2019 at 10:00 AM #482755AnonymousInactive
Dear Bret,
Please give me again your wp-admin to check, the account you gave seems to be invalid.
Best regards,
Huyen Anh
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September 24, 2019 at 12:26 AM #483190BretParticipant
Sure, updated access info.
Thanks.
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September 24, 2019 at 10:12 AM #483302AnonymousInactive
Dear Bret,
Thanks!
Best regards,
Huyen Anh
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September 24, 2019 at 11:31 AM #483337AnonymousInactive
Dear Bret,
We fixed it for you. Please check it out.
Best regards,
Huyen Anh
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September 25, 2019 at 12:02 AM #483652BretParticipant
Hey Huyen,
Thanks that is good news.
What was the fix? I need to apply the fix to my live site now…
Bret
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September 25, 2019 at 10:03 AM #483778AnonymousInactive
Dear Bret,
We fixed it in some files.
So you should use this plugin: https://wordpress.org/plugins/all-in-one-wp-migration/ to migrate your staging site to live site.
Best regards,
Huyen Anh
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September 26, 2019 at 5:34 AM #484099BretParticipant
Hey Huyen,
Thanks I see that the comments now submit on the staging site without 404 errors, great!
However I migrated the plugin (the exact files) over to my live site and the error still persists on the live site.
So, I copied live back to stage so you can see the problem again.
I’ve updated the user access info as well. Please advise as to what might be going on here. Thanks!
Bret
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September 26, 2019 at 11:15 AM #484190AnonymousInactive
Dear Bret,
What is your URL site (live site)?
Note: You should said this first so we’ll fix it in your live site, not staging site.
Best regards,
Huyen Anh
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September 26, 2019 at 11:58 PM #484408BretParticipant
Hey Huyen,
Sorry for the inconvenience.
Live and stage are exact replicas (same environment as well) and we don’t usually let anyone into our live site because we can’t have any downtime.
If you can work on the live site without disabling anything or causing any downtime, go ahead. Otherwise let’s stay on the stage site.
I’ve updated access info with Live site credentials.
I do have a backup of the Learnpress plugin after your fix in case you modified files in the plugin that are needed again, but that directory is also what is currently on both the stage site / live site and is neither working.
Thanks for the assistance.
Bret
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September 27, 2019 at 10:25 AM #484533AnonymousInactive
Dear Bret,
We’re working on it.
Thanks!
Best regards,
Huyen Anh
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September 27, 2019 at 10:36 AM #484539AnonymousInactive
Dear Bret,
We fixed it for you. Please check it out.
Best regards,
Huyen Anh
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September 27, 2019 at 11:22 PM #484737BretParticipant
Excellent, thank you!
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September 30, 2019 at 10:41 AM #484971AnonymousInactive
Dear Bret,
I hope you were satisfied with our plugin as well as the level of service we provided. If you are happy with the plugin & our services, please consider to rate 5 stars for our plugin here: https://wordpress.org/support/plugin/learnpress/reviews/?rate=5#new-post
You may need to create an account here: https://wordpress.org/support/register.php
I very appreciate your help.
If you need any assistance about our LMS items, please let me know.
Best regards,
Huyen Anh
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