The LearnPress plugin is not working with my Divi Theme

[leonardowebdesign]

Hello, I need help to correct some errors that are being presented in my wordpress. I am working with the Divi theme and have made all the design and functionality with Divi but at the time of installing the LearnPress plugin, the MY PROFILE page (https://www.intestinosano.com.mx/perfil/), Registration (https://www.intestinosano.com.mx/registrarse/) and Login (https://www.intestinosano.com.mx/ingresar/) look pretty bad and enabling the Divi layout editor doesn’t work. I would like you to help me solve this big problem. Thank you.

[leonardowebdesign]

This reply has been marked as private.

[Daisy]

Dear leonardowebdesign,

What problems do you have with these pages?

Best regards,

Daisy

 

[leonardowebdesign]

Good evening, as I explained in the previous message, the following pages do not allow me to use them with Divi, if they enter the following links:

https://www.intestinosano.com.mx/perfil/
https://www.intestinosano.com.mx/registrarse/
https://www.intestinosano.com.mx/ingresar/

You can see that everything is messy, you can enter my wordpress, go to these pages and try to model or design with Divi and you will not be able. I would like to know how to solve these problems or that you help me to solve it since I have researched and it seems that LearnPress has problems to integrate with Divi. Thank you.

[Daisy]

Dear leonardowebdesign,

I can’t access your website https://prnt.sc/AtW-Ks4pDFhA

Please check it for me. 

Best regards,

Daisy

 

[leonardowebdesign]

Can you tell me from which country you are trying to login to unblock it and can access the website?

[leonardowebdesign]

Good evening I am still waiting for your answer to which country you belong to to unblock security so you can log in to WordPress and help me fix this problem you have with your plugin on the Profile page. Thank you.

[leonardowebdesign]

I want to express my discomfort for the bad support team you have as I have many hours waiting for answers and solutions, will they be able to help me or just ignore me?

[Daisy]

Dear leonardowebdesign,

Sorry for the late reply, we just had a vacation.
I still can’t access your website https://prnt.sc/dgnRUpYIZIY9

Best regards,

Daisy

 

[leonardowebdesign]

I understand that you can not enter, that I know very well, that’s why I asked you to share the country where you are to go to my Hosting and unlock your country so you can access the WordPress Manager. I have told you this several times but it seems that you do not read my messages correctly.

I repeat: I need the name of the country where you are trying to access to unblock it with my Hosting and you can access my WordPress.

THANK YOU.

[Daisy]

Dear leonardowebdesign,

I sincerely apologize for not replying to you before. I make access from Vietnam.

Best regards,

Daisy

 

[leonardowebdesign]

I have unlocked your country, you can now access my wordpress, remember that the problem is on the page MY PROFILE (https://www.intestinosano.com.mx/perfil/) where everything goes disorganized and you can not model or design with divi, everything as I explained in my first messages. I hope you can help me solve this big problem. Thank you.

[Daisy]

Dear leonardowebdesign,

Our profile page is built with shortcodes, you won’t be able to change it with any page builder.

Best regards,

Daisy

 

[leonardowebdesign]

I understand that I cannot build the Profile page with DIVI because it is under your code but how do I get the profile page organized?

I explain, when accessing this subdomain where I have installed the LearnPress plugin with Elementor, which I share in link and access data:

Link: https://www.intestinosano.com.mx/elementor/wp-admin/

User: indomin73

Password: 3W6gGx0tM8.

You can see the PROFILE page (https://www.intestinosano.com.mx/elementor/perfil/) where Elementor was installed, you can see the LearnPress header above, the Header and the Footer are organized.

In the WordPress that you already have access, you will see the PROFILE page (https://www.intestinosano.com.mx/perfil/) where DIVI is installed, you can see the LearnPress header down, the Header and Footer are totally disordered.

I understand that I cannot modify anything with DIVI but how do I make everything organized as it is in the subdomain that I installed with the Elementor model? I repeat, I will not use the visual DIVI layout editor on the MY PROFILE page of your plugin, I just want it to be sorted as on the other page and not present those errors. Will you help me detect the problem and fix it?

[Daisy]

Hi leonardowebdesign,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Daisy

[leonardowebdesign]

Good morning and how do I contact your developer to fix that problem?

You as a LearnPress plugin creator are responsible for contacting your developers, explaining my case and helping to solve this problem, not contacting them myself, explaining the whole process again and wasting more time, I’ve been talking to you for almost a week and I haven’t had a solution.

Please help me, contact your developer, explain my case and please help me to solve this serious problem.

Thank you.

[Daisy]

Dear leonardowebdesign,

I have assigned it to our developer, who will check and fix it. I am not asking you to contact our developer.

Best regards,

Daisy

 

[leonardowebdesign]

Good morning, thank you very much for contacting your developer, I would like to know in how many hours or days maximum this problem would be solved with the PROFILE page, since soon my website will be operational and I would not want users or visitors to see that error. I will be waiting for your answer. Thank you for your help.

[Daisy]

Dear leonardowebdesign,

We will try to fix it today. Please wait for my response.

Best regards,

Daisy

 

[Daisy]

Hi leonardowebdesign,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Daisy

[Author]

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