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"Unauthorized message" when trying to access backend

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  • #414791

    Sofitip
    Participant

    Hello, I’m not being able to access backend to edit the website.
    You’ll see, when I type “https://www.enriquecer-coaching-educacional.com/wp-login.php” I get what’s shown in image 1 attached.
    If I type the username and password given to access the backend, I only get a refreshment of the page and same message (I’m trapped on it!).
    If I select “cancel” I get to what’s shown on image 2 attached. If I, here, type the username and password given to access the backend, I get to the preview of the website (see image 3 attached); BUT when I go to “Desktop” (shown on image 4 attached) to edit the web, I once again get the same popup from image 1, and bug begins all over again, not being able to access the backend.
    How can I solve this problem and finally get to backend to continue the edition of the web?
    Look forward to your response.
    Thanks and best regards,
    Sofia

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