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Users got email that they have changed their password though they don’t change their

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    Posts
    • September 12, 2019 at 10:31 AM #479026
      glenn
      Participant

      Hi,

      Our users just keep getting email notification that they have changed their password though they don’t actually change their password. The email seems to be triggered without any action from users. any idea why?

      Thanks.

    • September 12, 2019 at 11:06 AM #479054
      Admin
      Participant

      Dear glenn,

      This is the first time we heard about this. Did this user do the strange action on your site before getting the email?

      Your support is expired. Please consider to renew it.

      Best regards,

      Ha

       

    • September 16, 2019 at 9:54 AM #480139
      glenn
      Participant

      Dear Hadam,

      They didn’t do anything, they just received the email notification.

      Thanks.

    • September 16, 2019 at 5:26 PM #480418
      Admin
      Participant

      Dear glenn,

      It’s difficult for us to investigate this issue.

      Best regards,

      Ha

       

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