Forum Replies Created

Viewing 50 posts - 1 through 50 (of 65 total)
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  • in reply to: update theme #123214

    Chinh
    Participant

    Hi Nueva_web,

    Please try updating theme first then go to Customize -> click Save & Publish again.

    I hope your problem will be solved.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Logo plus button not working #123204

    Chinh
    Participant

    Hi Luis,

    Please give me your WordPress site information, using “access information”,
    see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, i will check and solve it for you.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Profile Saving Options error #123199

    Chinh
    Participant

    Hi DimChris,

    I’ve checked your site and saw it work fine. Can you tell me more detail about your problem?

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: How to reorder my team members? #123190

    Chinh
    Participant

    Hi Kushal Singh,

    I am very sorry for delay.

    You can install plugin Post Types Order to reorder member on Our team.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: how do i customize the height of toolbar? #123161

    Chinh
    Participant

    Hi Jobmap,

    I saw that the “row” class on your site has margin-top:15px and margin-bottom:15px.

    You can add below code text into Appearance >> Customize >> Custom Css:
    .row{ margin-top: 0px; margin-bottom: 0px;

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Profile Saving Options error #123133

    Chinh
    Participant

    Hi DimChris,

    I am very sorry for delay.

    Please give me your WordPress site information, using “access information”,
    see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I’ll check and solve this problem for you.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: update theme #123122

    Chinh
    Participant

    Hi Nueva_web,

    Sorry for this inconvenience caused. We will check and update this problem in the next version.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: get rid of logo #122945

    Chinh
    Participant

    Hi Gershenovich,

    Please go to Appearance->Customize->Site Identify to set your theme logo.

    If you need more assistance, feel free to let me know.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Getting rid of White Space Between Rows #122942

    Chinh
    Participant

    Hi Bianna Bussell,

    I solved it for you. It’s fine now as your request. Please check it again.

    If you need more assistance, feel free to let me know.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Getting rid of White Space Between Rows #122938

    Chinh
    Participant

    Hi Bianna Bussell,

    I saw it. I checked and saw you removed Thim:Gallery Images on About me page. Therefore having these the annoying white space .

    Do you want it disappear?

    http://prnt.sc/dycvy8

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Theme Translations that are hardcoded #122933

    Chinh
    Participant

    Hi Sunshell,

    Please give me the FTP account then I can make these strings appear in po file for you.

    Thank you so much!

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Increase size of image in course #122932

    Chinh
    Participant

    Hi Mcguirkj,

    Glad to be of service.

    I hope you were satisfied with our services. And I really appreciate if you consider rating 5 stars for our theme at http://themeforest.net/downloads .

    This is the motivation for us to improve our theme’s quality and services.

    Thank you so much!

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Increase size of image in course #122486

    Chinh
    Participant

    Hi Mcguirkj,

    You can custom size your image by click Edit button on an image.

    If you need more assistance, feel free to let me know.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: PAID MEMBERSHIP PRO #122436

    Chinh
    Participant

    Hi Nicole Gruninger,

    Please give me your WordPress site information, using “access information”,
    see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check and config it for you.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: update theme #122407

    Chinh
    Participant

    Hi Nueva_web,

    Glad to be of service.

    Yours Sincerely,

    Chinh

    in reply to: different top image #122282

    Chinh
    Participant

    Hi Jvpics,

    Please go to page which you want to change a different top image -> enable checkbox Using Custom Featured Title Area -> scroll down Custom Heading Background and upload your top image here.

    Let me know if you need any further assistant.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Conflit with Thim Framework and Site Builder #122239

    Chinh
    Participant

    Hi Stefano Ligorio,

    I checked this problem and solved it for you. Please check it again.

    If you need more assistance, feel free to let me know.

    I hope you were satisfied with our services. And I really appreciate if you consider rating 5 stars for our theme at http://themeforest.net/downloads .

    This is the motivation for us to improve our theme’s quality and services.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Something went wrong with the plugin API” #122206

    Chinh
    Participant

    Hi Vinvalentino,

    Thank you for your advice. The new update of this plugin is working fine now :).

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Language and Time format on Child Theme #122193

    Chinh
    Participant

    Hi Sunshell,

    Sorry for my late response. I missed your topic.

    You and Mr Vinh will continue to solve this problem in your new topic.

    Let me know if you need any further assistant.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Conflit with Thim Framework and Site Builder #122190

    Chinh
    Participant

    Hi Stefano Ligorio,

    I saw your problem. Please give me FTP account with full permission to solve issue.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Add a user in a Private Course #122186

    Chinh
    Participant

    Hi Itnbi,

    I am sorry for my late reponse.

    Please wait until next week. LearnPress is updated to the next version, it will have supplied this functionality.

    If you need more assistance, feel free to let met know.

    Yours Sincerely,

    Chinh

    in reply to: Footer location #122183

    Chinh
    Participant

    Hi Nigel,

    I fixed it for you. Please check it again.

    Let me know if you need any further assistant.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: update theme #122180

    Chinh
    Participant

    Hi Nueva_web,

    You can update the parent theme to get rid of message concerning the child theme. Please visit How to update theme to see details.

    Feel free let me know when you get problem.

    Yours Sincerely,

    Chinh

    in reply to: Fatal Error: Tp_event_auth – Please advise #122168

    Chinh
    Participant

    Hi Chad Hammer,

    I checked this issue and solved it for you. Please check it again.

    If you need more assistance, feel free to let me know.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: HTML Validation Error #122147

    Chinh
    Participant

    Hi Eric Guitard,

    I am very sorry for my late response.

    Please give me more time, I’m checking it and finding a solution to this problem.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: PAGE EDITOR NOT WORK – PROBLEM WITH PLUGIN FRAMEWORK #122143

    Chinh
    Participant

    Hi Stefano Ligorio,

    I am very sorry for my late response.

    Please give me more time, I’m checking it and finding a solution.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Sample data please #121750

    Chinh
    Participant

    Hi jbilly,

    Those sample data already included in the theme package. Just give me your WP admin access then I will set up a demo data for your site, just let me know :)

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: bonus package of LearnPress Premium Add-ons Bundle #121663

    Chinh
    Participant

    Hi Marleen Tigchelaar,

    I give you learnpress addons. It includes learnpress woocommerce payment.

    Glad to be of service,

    Chinh

    ———-

    ThimPress Support Team

    Attachments:
    You must be logged in to view attached files.
    in reply to: How to upload images in gallery page #121647

    Chinh
    Participant

    Hi Olive Lights,

    Gallery page uses to display gallery of gallery post format. You can insert images into gallery in gallery post format to display in gallery page.

    Let me know if you need any further assistant.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Fatal Error: Tp_event_auth – Please advise #121615

    Chinh
    Participant

    Hi Chad Hammer,

    I am very sorry for my late response.

    I can not connect to . Please give me admin account again, I will check and fix it for you.

    Yours Sincerely,

    Chinh

    in reply to: Something went wrong with the plugin API” #121577

    Chinh
    Participant

    Hi Raúl M,

    Please give me your WordPress site information, using “access information”,
    see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I’ll check and config it for you.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team


    Chinh
    Participant

    Hi Josegomes9,

    I am very sorry for my late response.

    Please give me your WordPress site information, using “access information”,
    see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I’ll config it for you.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Footer location #121535

    Chinh
    Participant

    Hi Nigel,

    I am very sorry for my late response. Please give me your WordPress site information, using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I’ll check and fix it for you.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Events Translate #121276

    Chinh
    Participant

    Hi Itnbi,

    I am very sorry for my late response. Please give me FTP account, I will make these strings appear in po file for you.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Slider problem in responsive version #108973

    Chinh
    Participant

    Hi Sstraga,

    Please add this code into custom css.

    @media (max-width: 780px) {
      .panel-grid:nth-child(2)>.panel-row-style {
           margin-top:30px!important;
      }
    }

    Feel free let me know when you get problem.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: How to set 3 Columns Campaigns #108113

    Chinh
    Participant

    Hi Marlonyhabdo,

    You can set it in TP Donate/Settings/Donate/Archive columns.

    Glad to be of service,

    Chinh

    ————-

    Thimpress Support Team

    in reply to: Header #107173

    Chinh
    Participant

    Hi Carla Jasso,

    It is only possible to access your computer if you give me your TeamViewer ID.

    Look forward to hearing from you.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Header #106361

    Chinh
    Participant

    Hi Carla Jasso,

    I can’t access your local.Please give me your site online. I will check it for you.

    Look forward to hearing from you.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Add new Campaign #106292

    Chinh
    Participant

    Hi Dpdb2016,

    Please go to Settings->Page Builder then enable checkbox campaign to solve this issue.

    Look forward to hearing from you.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: toolbar on responsive #106073

    Chinh
    Participant

    Hi Sstraga,

    If you need more assistance, feel free to let me know.

    Glad to be of service,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: team members email on #104923

    Chinh
    Participant

    Hi Dmills1,

    I configured it for you. Please check it again.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: search on mobile #104922

    Chinh
    Participant

    Hi Dmills1,

    I configured it for you. Please check it again.

    If you need more assistance, feel free to let me know.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Event widget is showing events that are expired #104532

    Chinh
    Participant

    Hi Bhojrai mukati,

    I am sorry for the delay. Team developing our plugin is trying to fix this issue. It will be solved in next version plugin. Please wait some time. It’s coming soon.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Offline Donation #104459

    Chinh
    Participant

    Hi As125583,

    Current theme and plugin does not supprort to create an offline donation process.
    We’ll consider to add this payment method in the future.

    If you need more assistance, feel free to let me know.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: i’ve imported demo but i didn’t get same Donate button #104441

    Chinh
    Participant

    Hi Divyanshu Shastri,

    It is type button. Please give me your WordPress site information, using “access information”,
    see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I’ll check it for you.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: toolbar on responsive #104436

    Chinh
    Participant

    Hi Sstraga,

    You can configure it by using Appearance/Custom CSS.

    Please give me admin account, I’ll help you to configure.

    Yours Sincerely,

    Chinh

    ———-

    ThimPress Support Team

    in reply to: Customizations #103693

    Chinh
    Participant

    Hi Pgdesign,

    You can hidden it by using Appearance/Custom CSS and I configured it for you.

    I hope you were satisfied with our services. And I really appreciate if you consider rating 5 stars for our theme at http://themeforest.net/downloads .

    This is the motivation for us to improve our theme’s quality and services.

    Thank you so much!:)

    Chinh

    ————-

    Thimpress Support Team

    in reply to: Customizations #103614

    Chinh
    Participant

    Hi Pgdesign,

    I am very sorry for my late response. I have check your website and It is work well.

    Look forward to hearing from you.

    Chinh

    ————-

    Thimpress Support Team

    in reply to: Customizations #103333

    Chinh
    Participant

    Hi Pgdesign,

    This issue occurs because of you changed something in the root directory. I fixed this issue for you. Please check it again.

    Chinh

    ————-

    Thimpress Support Team

    in reply to: Event widget is showing events that are expired #102666

    Chinh
    Participant

    Hi Bhojrai mukati,

    I am very sorry for my late response. I fixed the “right-aligned” issue but now the events haven’t displaying out of order. Our team are trying to find a solution.

    Please give us more time, We will finish as soon as possible.

    Chinh

    ———-

    ThimPress Support Team

Viewing 50 posts - 1 through 50 (of 65 total)