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[Isaac Lewis]

Hi Alejandro,

We’re still checking that issue. We didn’t know why it errors, we need more time to debug that. Please wait, when we have done, we’ll reply to you.

Thanks.

[Isaac Lewis]

Hi adesuwa7,

We updated LP – Frontend editor v3.1.2 on your site, and try enable ‘PMS’ and ‘LP – PMS’ plugins on your site, we tested see your site runs normally. Please check, and reply if have any crash, send us the message crash.

Thanks.

[Isaac Lewis]

Hi farichello,

Oh, we’ll update the file language on the next version of LP.

Thanks.

[Isaac Lewis]

Hi,

Don’t worry, you can update WP and theme without losing code fix that issue.

Thanks.

[Isaac Lewis]

Hi farichello,

We fixed that issue on your site. Please check it.

Thanks.

[Isaac Lewis]

Hi a.fadli,

We fixed that on your site. Reason by ‘hook’ Yoast SEO vs Yoast SEO premium same name, but not the same params. So its errors.

Thanks.

[Isaac Lewis]

Hi adesuwa7,

We access https://www.learnineschools.com/wp-admin/ link but didn’t show to enter username/password.

Please check.

Thanks.

[Isaac Lewis]

Hi Alejandro,

Yes, we’re checking your site, when we have done, we’ll reply to you.

Thanks.

[Isaac Lewis]

Hi Ricardo,

Oh, as we told you about before, reason by payment not completed (just pending) user can’t access courses of level. LP – PMS is only getting the status of Membership Order to check the user can access courses. Not process payment (status order of woo)

Thanks.

[Isaac Lewis]

Hi davey328,

I updated some certificates and deleted the old ones.

– So we think, you deleted the certificate of user IBRAHIM NURUDDEEN.

If you want to change the certificate of that user, please send us the link certificate, we’ll change for you.

Thanks.

[Isaac Lewis]

Hi davey328,

Try this user.

https://satoms.com/profile/IBRAHIM+NURUDDEEN/certificates/

Order #0000033913

Order key
ORDER5F6E0A1E8A3C3

– Oh, the error caused by the Certificate purchased by this user has been removed. Did you remove that certificate?

Thanks.

[Isaac Lewis]

Hi fslpso,

i diabled all the other plugins and remove the custom code……. but I am facing a problem regarding front end course editor.. when I client on the add course button, nothing happened in my front end course editor………

– Can reason by caches, please clear all cache (browser, server) and retry.

Thanks.

[Isaac Lewis]

Hi jacob.m.s.morris,

We update LP – Certificate v3.1.7beta to your site. Please check and reply.

Thanks.

[Isaac Lewis]

Hi sammybatis,

Thanks for fixing the certificate plugin. It is working fine but the course end date doesn’t pick the current date.

– Because you set format Date is ‘N M Y’ not right, it should is: ‘d M Y’.

Thanks.

[Isaac Lewis]

Hi davey328,

We don’t know why you error, we checked successfully, can send us the user who have errors.

We updated to your site LP – certificate v3.1.7 beta

Thanks.

[Isaac Lewis]

Hi,

Firstly I wanna the same meta description to be seen on the indexed page

– We see your site did get that like image https://imgbb.online/i/G3Nq3.

Secondly I want you’ll to remove “C++ programming –>” from the SEO title so that at it looks more professional.

– We custom code to your site, we add below code to file functions.php on theme neve, if you use another theme, please add same.

add_filter( 'learn-press/document-course-title-parts', 'lp_custom_title_item_course', 11, 2 );
function lp_custom_title_item_course( $title, $item ) {
	return $item->get_title();
}

[Isaac Lewis]

Hi fslpso,

Hi, I currently I am facing a problem regarding courses, courses taken by students not showing on their dashboard, both free and paid please resolve this issue..

– We checked your site and see all links on the page profile always redirect. Are you custom code, or config which the plugin? We think some plugins not of Plugin make it errors. Please check.

Thanks.

[Isaac Lewis]

Hi sammybatis.

We fixed that to your site, please check and reply.

Thanks.

[Isaac Lewis]

Hi Valerian Abreo,

We fixed that to your site. Please check and reply.

Thanks.

[Isaac Lewis]

Hi davey328,

We tested with user test buy course https://satoms.com/course/test-buy-cerrtificate/, after purchase certificate success, we can get it on link https://satoms.com/certificates/538509116ae812249a27ae065320d986/

Can you exactly user have errors?

Thanks.

[Isaac Lewis]

Hi Valerian Abreo,

Please resend info Admin, we can’t access Admin your site.

Thanks.

[Isaac Lewis]

Hi,

Problem # 2 -> I am using learn press front end course editor, and when i am trying to upload a course as teacher, update and publish button not working, no message displaying after clicked on these buttons….. but on the backend i can get the course… i have attached the image please review https://snipboard.io/2b3RMC.jpg

– We updated LP – Frontend editor v3.1.1 to your site. Please check and reply.

Thanks.

[Isaac Lewis]

Hi mas1977,

Please update LP – Certificate 3.1.6, check and reply to us.

Thanks.

[Isaac Lewis]

Hi mas1977,

Please update LP – Certificate 3.1.6, check and reply to us.

Thanks.

[Isaac Lewis]

Hi,

We see your created topic same problem on the topic https://thimpress.com/forums/topic/paid-memberships-pro-for-learnpress-doesnt-work/

So we’ll close this topic.

Thanks.

[Isaac Lewis]

Hi ehababdou,

An error of type E_ERROR was caused in line 2408 of the file /srv/htdocs/wp-content/plugins/learnpress/inc/user/abstract-lp-user.php. Error message: Uncaught Error: Call to a member function is_required_enroll() on bool in /srv/htdocs/wp-content/plugins/learnpress/inc/user/abstract-lp-user.php:2408

– We fixed that to your site. Please check and reply.

Thanks.

[Isaac Lewis]

Hi annointedt,

We see this topic as the topic https://thimpress.com/forums/topic/critical-error-on-website-for-some-users-on-clicking-lesson-complete-button/

So we’ll close this topic

Thanks.

[Isaac Lewis]

Hi,

Now the issue is solved, but I noticed you have uninstalled the caching plugin on my site. Speed is very slow can I install WPRocket caching plugin?

– Oh, I didn’t uninstall that cache, you can reinstall that plugin.

Thanks.

[Isaac Lewis]

Hi,

Is this issue related to hosting? Should I turn on WordPress caching on in the iPage cache-control tool?

– You talk about issues ‘In Frontend course editor, publish and update button are not responding when we click.’? If right, this error not by the cache.

Thanks.

[Isaac Lewis]

Hi,

In Frontend course editor, publish and update button are not responding when we click.

– We fixed that, please check and reply.

You can go to https://www1.ipage.com/controlpanel/cachecontrol/ to config cache your sever.

Thanks.

[Isaac Lewis]

Hi,

1. In my instructor account, I can see other instructors’ courses which are not co-author courses. check the images below

My instructor account – https://prnt.sc/ubfnvo
Admin account – https://prnt.sc/ubfodk

– We updated your site LP – Frontend editor v3.1.1 beta. Please check and reply.

2. Does it mean, any issue with my hosting? I have hosted in iPage, Do you want me to move another hosting?

Treat this as a priority I have been waiting for more than 2 weeks for this issue.

– Please send us info your hosting, we’ll check that if possible.

Thanks.

[Isaac Lewis]

Hi,

We updated LP – Content drip v3.1.8 beta to your site. Please check and reply.

Thanks.

[Isaac Lewis]

Hi ourmedia,

We’re checking and fix. Please wait, when we have done, we’ll reply to you.

Thanks.

[Isaac Lewis]

Hi,

1. Can view other instructors courses in my instructor account

– No, an instructor can view yourself, view course other if set in co-instructor.

2. When I click, save draft or submit review buttons not responding(not loading)
3. As an instructor when I log in, the site not allowing to access the frontend editor. I need to go back to the admin dashboard and clear caches, then only I can get access to the frontend editor

– We try to debug, but don’t know why. You sever too much caching.

We continue debugging to find a reason. Please wait, when we have done, we’ll reply to you.

Thanks.

[Isaac Lewis]

Hi,

Don’t be afraid, if you have any issues, we’ll check and support you.

Thanks.

[Isaac Lewis]

Hi,

We updated LP – Certificate 3.1.6 to your site.

We test with course test cert and see on the profile page, add cert to cart runs successfully. Please check and reply to us.

One thing, we see slug ‘الشهادات’ you config on LP Setting for the certificate have trouble, temperate you should set text English, we’ll check more about that, we set it to ‘certs’.

Thanks.

[Isaac Lewis]

Hi,

We access Cpanel https://neptune.geekstorage.com:2083 but we see LP – Certificate not same on your site www.ihyaonline.org, it right?

We need to debug your site, please check.

Thanks.

[Isaac Lewis]

Hi ourmedia,

We fixed that issues on your site, please check and reply.

Thanks.

[Isaac Lewis]

Hi ourmedia,

The the certificate is showing now, Thank you very much, but the other issue which is; when the user pays for just one certificate, all his certificates will show as paid and he can view and download all of them without paying for all, even if he did not add them to the cart.

– Oh, I see that, but it errors with show button, if client click button certificate (if not buy), it will 404. We’ll fix and reply to you when have done it.

Thanks.

[Isaac Lewis]

Hi,

please check the add to cart issue.

– We replied to you on the comment above like this:

– We updated Lp – Woo v3.2.1 beta to your site. Please check and reply.

[Isaac Lewis]

Hi,

I am still not able to assign/remove certificate from the course.

– We think reason by the cache, you should clear all cache and recheck. We try 10 laptops it runs successfully.

Thanks.

[Isaac Lewis]

Hi Bader Alhajeri,

add to cart issue:
https://drive.google.com/file/d/1aqZnstw0ibYRJ1xMtsQyVniSj2TTIRih/view?usp=sharing

– We updated Lp – Woo v3.2.1 beta to your site. Please check and reply.

Thanks.

[Isaac Lewis]

Hi Bader Alhajeri,

Assign Cert. issue
https://drive.google.com/file/d/1aetZ01zNYa-jZbrdEhlHZPVORBnbizj5/view?usp=sharing

– We updated LP – Certificate v3.1.5 to your site. Please check and reply.

add to cart issue:
https://drive.google.com/file/d/1aqZnstw0ibYRJ1xMtsQyVniSj2TTIRih/view?usp=sharing

– We’re debugging, when we have done, we’ll reply to you.

Thanks.

[Isaac Lewis]

Hi davey328,

We fixed that for your site. Please check and reply.

Thanks.

[Isaac Lewis]

Hi davey328,

We need to debug, when done, we’ll reply to you.

Thanks.

[Isaac Lewis]

Hi Muhanthis Ehsan,

3. When I publish the course as an instructor, It’s getting publishing without admin approval. ( I tried with different PC and different account, it’s the same)

– We fixed that for your site. Please check

1. As an instructor when I log in, the site not allowing to access the frontend editor. I need to go back to the admin dashboard and clear caches, then only I can get access to the frontend editor

2. When update or publish, I can’t see any loading or response on the site. Even I tried with different PC and different account, it’s the same.

– We need to debug on your site, please send us FTP account.

Thanks.

[Isaac Lewis]

Hi davey328,

The date on the certificate does not display correctly.

https://prnt.sc/tzw1df

Also, the certificates cannot be edited.

https://prnt.sc/tzw2gi

– We fixed that to your site, please check and reply.

Thanks.

[Isaac Lewis]

Hi,

Please update access Admin, we can’t access dashboard, it warning like that Notice: Undefined index: redirect_to in /chroot/home/a9c96de9/satoms.com/html/wp-content/plugins/sky-login-redirect/sky-login-redirect.php on line 152. We think that plugin sky-login-redirect have issues.

Thanks.

[Isaac Lewis]

Hi meganmarie23,

We’ll check and reply to you.

Thanks.

[Isaac Lewis]

Hi,

We fixed code on your site, please check and reply.

Thanks.

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