Forum Replies Created
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AuthorPosts
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Phuong NgocKeymasterDear roydigital,
Since you use the Easy Social Feed plugin, this leads to an error, please check again.
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear anangamoses,
Sorry, we are currently unable to access the information you provided. you recheck.
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear thomasjd444,
Please, check it again https://www.loom.com/share/6b70e1e3673e4c92a9b483918a9aa1c1
Best regards,
Phuong Ngoc
Phuong NgocKeymasterHi anangamoses,
So happy to hear that your problem was resolved. I hope you love our theme.
Because your issue is no more. I will close this topic now.
Sincerely
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Thimpress Support
Phuong Ngoc
Phuong NgocKeymasterDear Lks,
1. Students can go to the woocommerce cart page
2.You can see more articles and check out https://thimpress.com/how-to-setup-wordpress-email-logs/Best regards,
Phuong Ngoc
Phuong NgocKeymasterHi Pedro Berto,
So happy to hear that your problem was resolved. I hope you love our theme.
Because your issue is no more. I will close this topic now.
Sincerely
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Thimpress Support
Phuong Ngoc
Phuong NgocKeymasterDear novazys,
Sorry, I checked that your site is working properly, please check again.
Best regards,
Phuong Ngoc
Phuong NgocKeymaster
Phuong NgocKeymasterHi alexisherolv,
Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.
And please backup your website before we do anything on your website.
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Yours Sincerely,
Phuong Ngoc
Phuong NgocKeymasterDear novapco,
Sorry, we don’t have suggestions for what to use right now. and those two plugins are used by the majority of users, so you can consult.
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear Martina Polimeni,
If you cannot access the information you provide, you can refer to the article https://thimpress.com/learnpress-payment-settings-the-all-in-one-tutorial-2/
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear wealthsuccesscorp,
We are checking, please give us more time
Best regards,
Phuong Ngoc
Phuong NgocKeymasterHi anangamoses,
A nice rating for LearnPress is a big motivation for us to keep up the hard work.
To make the review, please visit here https://wordpress.org/support/plugin/learnpress/reviews/?rate=5#new-post
You may need to create an account here: WordPress.org Login
I very much appreciate your help.
If you need any assistance with our LMS items, please let me know.
I am more than happy to assist.
Because your issue is no more. I will close this topic now.
Yours Sincerely,
Phuong Ngoc
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ThimPress Support Team
Phuong NgocKeymasterHi Martina Polimeni,
Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.
And please backup your website before we do anything on your website.
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Yours Sincerely,
Phuong Ngoc
April 23, 2021 at 4:54 PM in reply to: Please Read carefully – its a bug in learnpress toggle button for sure #740369
Phuong NgocKeymasterHi Amit Meyraz,
We have fixed your issue on your website. Please check again.
If your issue is resolved, please tell us so that we can close this topic.
Sincerely
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Thimpress Support
Phuong Ngoc
Phuong NgocKeymasterHi Leebrett7,
We have fixed your issue on your website. Please check again.
If your issue is resolved, please tell us so that we can close this topic.
Sincerely
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Thimpress Support
Phuong Ngoc
Phuong NgocKeymasterDear wealthsuccesscorp,
7. Please, check it again https://prntscr.com/11x0s8b
The rest of the problem, please update the parts you fix in customizes. And before you update anything please backup your site. After updating, you put back the backup file, it will not lose what you fixedBest regards,
Phuong Ngoc
April 23, 2021 at 2:41 PM in reply to: Extra right scrolling space in Home 7 layout (custom HTML section) #740310
Phuong NgocKeymasterHi Phuong Ngoc,
We have fixed your issue on your website. Please check again.
If your issue is resolved, please tell us so that we can close this topic.
Sincerely
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Thimpress Support
Phuong Ngoc
Phuong NgocKeymasterDear peterwebiwebi,
You can use the Learnpress Gradebook plugin.
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear amalesytcki,
Sorry, we were unable to access the information you provided, please double check.
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear Alexandru Aionitoaie,
you can refer to this article https://docspress.thimpress.com/learnpress-version-3/#settings
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear Scott,
you can refer to this article to use h5p https://thimpress.com/h5p-add-on-for-learnpress/
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear pcorrenti,
I will notify you when the issue is resolved.
Best regards,
Phuong Ngoc
April 23, 2021 at 2:03 PM in reply to: Scrolling effects do not work – motion eefects elementor #740291
Phuong NgocKeymasterDear ayindet,
Sorry, currently Scrolling Effects is having problems so we are checking, you can use Mouse Effect or Entrance Animation while waiting for us to fix the error for Scrolling Effects
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear anangamoses,
Sorry, this is difficult for us to test. You can refer to the article https://thimpress.com/learnpress-4-0-beta-2/
And please send feedback here so we can check https://docs.google.com/forms/d/1yqq9DkT-8SbcktXHm318OLVsd-kpTzs8zTRKjW-Kv2c/edit
Thanks for your respond!Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear faisalmalik,
You can post it directly on this forum, because it’s private no one can view it except me and you.
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear eyekay234,
You can go to Appearance => Customizes => Event or Blog … => Edit https://prnt.sc/11wumj2
For example, if you want to change the background image of the event you can go to Appearance => Customizes => Event => Archive page => Edit https://prnt.sc/11wupnoBest regards,
Phuong Ngoc
Phuong NgocKeymasterDear anangamoses,
Sorry, the cart was showing you can check again.
And the problem about Wishlist, the developer will check it out for you, please give us more time.
Sorry, we are unable to access the information you provided, please provide access.
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear theon.marina,
You have edited it in the original theme of the ivy school theme so it leads to the error. Please contact the developer who custom made for you.
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear indrevel,
I hope you were satisfied with our theme as well as the level of service we provided. If you are happy with the theme and our services, please consider rating 5 stars for our theme at http://themeforest.net/downloads. It’s a criterion to evaluate my ability. I would highly appreciate that.
Because your issue is no more. I will close this topic now.
Yours Sincerely,
Phuong Ngoc
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ThimPress Support Team
Phuong NgocKeymasterDear Softdream,
sorry can you take a video or take a picture of the problem?
Best regards,
Phuong Ngoc
April 23, 2021 at 11:34 AM in reply to: login/logout et mettre en place des cours seulement gratuit #740263
Phuong NgocKeymasterDear titif,
– Please check if you had an account page by going to your Dashboard => Pages => All page and look for the “Account” page.
If you had, please edit it, check if it contains Thim: Login Form, if it doesn’t, please add Thim: Login Form to the Account page.
– you can refer to this article to create courses https://docspress.thimpress.com/learnpress-version-3/
Best regards,
Phuong Ngoc
Phuong NgocKeymaster
Phuong NgocKeymasterDear Prapoj2075,
Sorry, we were unable to access your site to check https://prnt.sc/11wpnhm.
About the description, you can go to Appearance => Customizes => Courses => Archive courses to check if there are features you need.Best regards,
Phuong Ngoc
Phuong NgocKeymasterHi kavita.ramraj,
I assigned this issue to our developer and will give you a solution asap.
Best Regards,
Phuong Ngoc
Phuong NgocKeymasterDear Svitlana,
What do you want to customize?
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear Callum12,
Can you record a video of the problem you mentioned? because I did not see the error as you mentioned
Best regards,
Phuong Ngoc
Phuong NgocKeymasterHi Urbancountryfilms,
With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.
Note:
- When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
- And please back up your website before we do anything on your website.
Yours Sincerely,
Phuong Ngoc
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ThimPress Support Team
Phuong NgocKeymasterDear anangamoses,
Before updating, you can back up your website. After the update, you can reset the backup file, you won’t lose what you fixed before.
Best regards,
Phuong Ngoc
Phuong NgocKeymasterHi ChocolateLover,
We have fixed your issue on your website. Please check again.
If your issue is resolved, please tell us so that we can close this topic.
Sincerely
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Thimpress Support
Phuong Ngoc
Phuong NgocKeymasterHi ChocolateLover,
We have fixed your issue on your website. Please check again.
If your issue is resolved, please tell us so that we can close this topic.
Sincerely
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Thimpress Support
Phuong Ngoc
Phuong NgocKeymasterDear Neha.goyal,
Sorry, but we were unable to access the information you provided, please check again.
Or provide an FTP account for us to check for you.Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear Scott,
You can go to Appearance => Customizes => General => Logo => Edit https://prnt.sc/11wiz0l
Best regards,
Phuong Ngoc
Phuong NgocKeymasterWith your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.
Note:
- When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
- And please back up your website before we do anything on your website.
Yours Sincerely,
Phuong Ngoc
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ThimPress Support Team
Phuong NgocKeymasterHi RNEVES,
With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.
Note:
- When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
- And please back up your website before we do anything on your website.
Yours Sincerely,
Phuong Ngoc
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ThimPress Support Team
Phuong NgocKeymasterHi Silvio,
Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.
And please backup your website before we do anything on your website.
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Yours Sincerely,
Phuong Ngoc
Phuong NgocKeymasterHi grcordero,
Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.
And please backup your website before we do anything on your website.
———–
Yours Sincerely,
Phuong Ngoc
Phuong NgocKeymasterDear ricardojcon,
Sorry, I don’t see any outdated files at the moment I check. you can check again.
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear Themes4i,
Sorry, we cannot access the information you provided to check https://prnt.sc/11whlyo. Please check again
Best regards,
Phuong Ngoc
Phuong NgocKeymasterDear nelmarim,
Sorry, because your host file does not provide editing rights so we have not edited anything on your site, please check again.
Also because your custom in the child theme should result in an error, please contact the developer who customed for you before.
Best regards,
Phuong Ngoc
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AuthorPosts