ThimPress

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April 23, 2021 at 6:01 PM in reply to: My course is not updating #740415

Phuong Ngoc
Keymaster

Dear roydigital,

Since you use the Easy Social Feed plugin, this leads to an error, please check again.

Best regards,

Phuong Ngoc

April 23, 2021 at 5:58 PM in reply to: Plugins Change Log #740414

Phuong Ngoc
Keymaster

Dear anangamoses,

Sorry, we are currently unable to access the information you provided. you recheck.

Best regards,

Phuong Ngoc

April 23, 2021 at 5:52 PM in reply to: Editing Course Page #740412

Phuong Ngoc
Keymaster

Dear thomasjd444,

Please, check it again https://www.loom.com/share/6b70e1e3673e4c92a9b483918a9aa1c1

Best regards,

Phuong Ngoc

April 23, 2021 at 5:31 PM in reply to: Hide Wishlist Button after purchase #740395

Phuong Ngoc
Keymaster

Hi anangamoses,

So happy to hear that your problem was resolved. I hope you love our theme.

Because your issue is no more. I will close this topic now.

Sincerely

—————————–

Thimpress Support

Phuong Ngoc

April 23, 2021 at 5:30 PM in reply to: PROBLEM WITH USING EDUMA THEME (GOT 5 ISSUE NOW) #740392

Phuong Ngoc
Keymaster

Dear Lks,

1. Students can go to the woocommerce cart page
2.You can see more articles and check out https://thimpress.com/how-to-setup-wordpress-email-logs/

Best regards,

Phuong Ngoc

April 23, 2021 at 5:25 PM in reply to: Google meeting and LearnPress #740388

Phuong Ngoc
Keymaster

Hi Pedro Berto,

So happy to hear that your problem was resolved. I hope you love our theme.

Because your issue is no more. I will close this topic now.

Sincerely

—————————–

Thimpress Support

Phuong Ngoc

April 23, 2021 at 5:22 PM in reply to: error lost password #740387

Phuong Ngoc
Keymaster

Dear novazys,

Sorry, I checked that your site is working properly, please check again.

Best regards,

Phuong Ngoc

April 23, 2021 at 5:05 PM in reply to: Thim-box-simple: no rendering of img [src(unkonwn)] #740383

Phuong Ngoc
Keymaster

Dear jessyreg,

You can send information via mail [email protected]

Best regards,

Phuong Ngoc

April 23, 2021 at 5:03 PM in reply to: problem with the registration button of a course #740382

Phuong Ngoc
Keymaster

Hi alexisherolv,

Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.

And please backup your website before we do anything on your website.

———–

Yours Sincerely,

Phuong Ngoc

April 23, 2021 at 5:02 PM in reply to: Which Caching Pluging Works best with LearnPress #740381

Phuong Ngoc
Keymaster

Dear novapco,

Sorry, we don’t have suggestions for what to use right now. and those two plugins are used by the majority of users, so you can consult.

Best regards,

Phuong Ngoc

April 23, 2021 at 5:01 PM in reply to: I can’t enable Woocommerce #740380

Phuong Ngoc
Keymaster

Dear Martina Polimeni,

If you cannot access the information you provide, you can refer to the article https://thimpress.com/learnpress-payment-settings-the-all-in-one-tutorial-2/

Best regards,

Phuong Ngoc

April 23, 2021 at 5:00 PM in reply to: Some serious issues #740379

Phuong Ngoc
Keymaster

Dear wealthsuccesscorp,

We are checking, please give us more time

Best regards,

Phuong Ngoc

April 23, 2021 at 4:56 PM in reply to: LearnPress 4.0 Testing Issues #740374

Phuong Ngoc
Keymaster

Hi anangamoses,

A nice rating for LearnPress is a big motivation for us to keep up the hard work.

To make the review, please visit here https://wordpress.org/support/plugin/learnpress/reviews/?rate=5#new-post

You may need to create an account here: WordPress.org Login

I very much appreciate your help.

If you need any assistance with our LMS items, please let me know.

I am more than happy to assist.

Because your issue is no more. I will close this topic now.

Yours Sincerely,

Phuong Ngoc

———-

ThimPress Support Team

April 23, 2021 at 4:56 PM in reply to: Co instructor #740372

Phuong Ngoc
Keymaster

Hi Martina Polimeni,

Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.

And please backup your website before we do anything on your website.

———–

Yours Sincerely,

Phuong Ngoc

April 23, 2021 at 4:54 PM in reply to: Please Read carefully – its a bug in learnpress toggle button for sure #740369

Phuong Ngoc
Keymaster

Hi Amit Meyraz,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Phuong Ngoc

April 23, 2021 at 4:42 PM in reply to: Demo Content not 100% #740364

Phuong Ngoc
Keymaster

Hi Leebrett7,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Phuong Ngoc

April 23, 2021 at 4:34 PM in reply to: Responsive issues + products #740358

Phuong Ngoc
Keymaster

Dear wealthsuccesscorp,

7. Please, check it again https://prntscr.com/11x0s8b
The rest of the problem, please update the parts you fix in customizes. And before you update anything please backup your site. After updating, you put back the backup file, it will not lose what you fixed

Best regards,

Phuong Ngoc

April 23, 2021 at 2:41 PM in reply to: Extra right scrolling space in Home 7 layout (custom HTML section) #740310

Phuong Ngoc
Keymaster

Hi Phuong Ngoc,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Phuong Ngoc

April 23, 2021 at 2:36 PM in reply to: Follow student progress #740305

Phuong Ngoc
Keymaster

Dear peterwebiwebi,

You can use the Learnpress Gradebook plugin.

Best regards,

Phuong Ngoc

April 23, 2021 at 2:30 PM in reply to: Registration Issue #740304

Phuong Ngoc
Keymaster

Dear amalesytcki,

Sorry, we were unable to access the information you provided, please double check.

Best regards,

Phuong Ngoc

April 23, 2021 at 2:18 PM in reply to: Edit course resume page (continue) #740299

Phuong Ngoc
Keymaster

Dear Alexandru Aionitoaie,

you can refer to this article https://docspress.thimpress.com/learnpress-version-3/#settings

Best regards,

Phuong Ngoc

April 23, 2021 at 2:13 PM in reply to: Video doesn’t display in lesson(s) #740296

Phuong Ngoc
Keymaster

Dear Scott,

you can refer to this article to use h5p https://thimpress.com/h5p-add-on-for-learnpress/

Best regards,

Phuong Ngoc

April 23, 2021 at 2:10 PM in reply to: Records of a course dissapeard #740293

Phuong Ngoc
Keymaster

Dear pcorrenti,

I will notify you when the issue is resolved.

Best regards,

Phuong Ngoc

April 23, 2021 at 2:03 PM in reply to: Scrolling effects do not work – motion eefects elementor #740291

Phuong Ngoc
Keymaster

Dear ayindet,

Sorry, currently Scrolling Effects is having problems so we are checking, you can use Mouse Effect or Entrance Animation while waiting for us to fix the error for Scrolling Effects

Best regards,

Phuong Ngoc

April 23, 2021 at 1:57 PM in reply to: LearnPress 4.0 Testing Issues #740289

Phuong Ngoc
Keymaster

Dear anangamoses,

Sorry, this is difficult for us to test. You can refer to the article https://thimpress.com/learnpress-4-0-beta-2/
And please send feedback here so we can check https://docs.google.com/forms/d/1yqq9DkT-8SbcktXHm318OLVsd-kpTzs8zTRKjW-Kv2c/edit
Thanks for your respond!

Best regards,

Phuong Ngoc

April 23, 2021 at 1:46 PM in reply to: Install and activate theme as per your original demo #740286

Phuong Ngoc
Keymaster

Dear faisalmalik,

You can post it directly on this forum, because it’s private no one can view it except me and you.

Best regards,

Phuong Ngoc

April 23, 2021 at 1:38 PM in reply to: How to edit the following below #740284

Phuong Ngoc
Keymaster

Dear eyekay234,

You can go to Appearance => Customizes => Event or Blog … => Edit https://prnt.sc/11wumj2
For example, if you want to change the background image of the event you can go to Appearance => Customizes => Event => Archive page => Edit https://prnt.sc/11wupno

Best regards,

Phuong Ngoc

April 23, 2021 at 11:59 AM in reply to: Hide Wishlist Button after purchase #740278

Phuong Ngoc
Keymaster

Dear anangamoses,

Sorry, the cart was showing you can check again.
And the problem about Wishlist, the developer will check it out for you, please give us more time.
Sorry, we are unable to access the information you provided, please provide access.

Best regards,

Phuong Ngoc

April 23, 2021 at 11:53 AM in reply to: Redirect after registration #740275

Phuong Ngoc
Keymaster

Dear theon.marina,

You have edited it in the original theme of the ivy school theme so it leads to the error. Please contact the developer who custom made for you.

Best regards,

Phuong Ngoc

April 23, 2021 at 11:51 AM in reply to: Where translate this word #740272

Phuong Ngoc
Keymaster

Dear indrevel,

I hope you were satisfied with our theme as well as the level of service we provided. If you are happy with the theme and our services, please consider rating 5 stars for our theme at http://themeforest.net/downloads. It’s a criterion to evaluate my ability. I would highly appreciate that.

Because your issue is no more. I will close this topic now.

Yours Sincerely,

Phuong Ngoc

———-

ThimPress Support Team

April 23, 2021 at 11:50 AM in reply to: Web very slow and not responding #740270

Phuong Ngoc
Keymaster

Dear Softdream,

sorry can you take a video or take a picture of the problem?

Best regards,

Phuong Ngoc

April 23, 2021 at 11:34 AM in reply to: login/logout et mettre en place des cours seulement gratuit #740263

Phuong Ngoc
Keymaster

Dear titif,

– Please check if you had an account page by going to your Dashboard => Pages => All page and look for the “Account” page.
If you had, please edit it, check if it contains Thim: Login Form, if it doesn’t, please add Thim: Login Form to the Account page.
– you can refer to this article to create courses https://docspress.thimpress.com/learnpress-version-3/

Best regards,

Phuong Ngoc

April 23, 2021 at 11:29 AM in reply to: Editing Course Page #740257

Phuong Ngoc
Keymaster

Dear thomasjd444,

Please, check it again https://streamable.com/ogpkx8

Best regards,

Phuong Ngoc

April 23, 2021 at 11:10 AM in reply to: How can I add new blog category? #740250

Phuong Ngoc
Keymaster

Dear Prapoj2075,

Sorry, we were unable to access your site to check https://prnt.sc/11wpnhm.
About the description, you can go to Appearance => Customizes => Courses => Archive courses to check if there are features you need.

Best regards,

Phuong Ngoc

April 23, 2021 at 11:04 AM in reply to: Login popup not working #740249

Phuong Ngoc
Keymaster

Hi kavita.ramraj,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Phuong Ngoc

April 23, 2021 at 9:50 AM in reply to: Customize page /Courses/ #740229

Phuong Ngoc
Keymaster

Dear Svitlana,

What do you want to customize?

Best regards,

Phuong Ngoc

April 23, 2021 at 9:47 AM in reply to: Update Scheduled Maintenance Not Responding #740226

Phuong Ngoc
Keymaster

Dear Callum12,

Can you record a video of the problem you mentioned? because I did not see the error as you mentioned

Best regards,

Phuong Ngoc
April 23, 2021 at 9:41 AM in reply to: How to change the image placeholders #740222
Phuong Ngoc
Keymaster
Hi Urbancountryfilms,

With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.

Note:
- When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
- And please back up your website before we do anything on your website.
Yours Sincerely,

Phuong Ngoc

———-

ThimPress Support Team
April 23, 2021 at 9:33 AM in reply to: Plugins Change Log #740221

Phuong Ngoc
Keymaster

Dear anangamoses,

Before updating, you can back up your website. After the update, you can reset the backup file, you won’t lose what you fixed before.

Best regards,

Phuong Ngoc

April 23, 2021 at 9:30 AM in reply to: Thim: List Posts #740220

Phuong Ngoc
Keymaster

Hi ChocolateLover,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Phuong Ngoc

April 23, 2021 at 9:23 AM in reply to: Courses Page #740217

Phuong Ngoc
Keymaster

Hi ChocolateLover,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Phuong Ngoc

April 23, 2021 at 9:14 AM in reply to: Getting warning on blog page #740216

Phuong Ngoc
Keymaster

Dear Neha.goyal,

Sorry, but we were unable to access the information you provided, please check again.
Or provide an FTP account for us to check for you.

Best regards,

Phuong Ngoc

April 23, 2021 at 9:04 AM in reply to: Remove reference to Course builder #740210

Phuong Ngoc
Keymaster

Dear Scott,

You can go to Appearance => Customizes => General => Logo => Edit https://prnt.sc/11wiz0l

Best regards,

Phuong Ngoc
April 23, 2021 at 8:58 AM in reply to: Course Filters not showing Images #740207
Phuong Ngoc
Keymaster
Hi [email protected],

With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.

Note:
- When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
- And please back up your website before we do anything on your website.
Yours Sincerely,

Phuong Ngoc

———-

ThimPress Support Team
April 23, 2021 at 8:57 AM in reply to: course info right overlapping the course name #740206
Phuong Ngoc
Keymaster
Hi RNEVES,

With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.

Note:
- When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
- And please back up your website before we do anything on your website.
Yours Sincerely,

Phuong Ngoc

———-

ThimPress Support Team
April 23, 2021 at 8:51 AM in reply to: outdated copies of some WooCommerce template files #740202

Phuong Ngoc
Keymaster

Hi Silvio,

Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.

And please backup your website before we do anything on your website.

———–

Yours Sincerely,

Phuong Ngoc

April 23, 2021 at 8:50 AM in reply to: Edición de Thim #740201

Phuong Ngoc
Keymaster

Hi grcordero,

Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.

And please backup your website before we do anything on your website.

———–

Yours Sincerely,

Phuong Ngoc

April 23, 2021 at 8:48 AM in reply to: outdated theme message #740198

Phuong Ngoc
Keymaster

Dear ricardojcon,

Sorry, I don’t see any outdated files at the moment I check. you can check again.

Best regards,

Phuong Ngoc

April 23, 2021 at 8:40 AM in reply to: can’t download the certificate #740194

Phuong Ngoc
Keymaster

Dear Themes4i,

Sorry, we cannot access the information you provided to check https://prnt.sc/11whlyo. Please check again

Best regards,

Phuong Ngoc

April 22, 2021 at 6:00 PM in reply to: Certificate not showing #740043

Phuong Ngoc
Keymaster

Dear nelmarim,

Sorry, because your host file does not provide editing rights so we have not edited anything on your site, please check again.
Also because your custom in the child theme should result in an error, please contact the developer who customed for you before.

Best regards,

Phuong Ngoc
Author

Posts