After auto-update, learnpress no longer works, required files are not found

Viewing 3 reply threads

Author

Posts
- January 10, 2018 at 4:45 PM #247595
  
  Anonymous
  Inactive
  
  Hello,
  
  I have a situation where my entire site is unavailable due to a learnpress update. The latest changes seem to have made required filed unavailable. Perhaps the update failed to complete? Here are the error message on the home page:
  
  Warning: require_once(/home/atully/learningglue.com/wp-content/plugins/learnpress//inc/admin/class-lp-upgrader.php): failed to open stream: No such file or directory in /home/atully/learningglue.com/wp-content/plugins/learnpress/inc/lp-add-on-functions.php on line 82
  
  Fatal error: require_once(): Failed opening required ‘/home/atully/learningglue.com/wp-content/plugins/learnpress//inc/admin/class-lp-upgrader.php’ (include_path=’.:’) in /home/atully/learningglue.com/wp-content/plugins/learnpress/inc/lp-add-on-functions.php on line 82
  
  The URL is https://www.learningglue.com. How can I recover? Or is there a way to manually install the update or perhaps roll back to get my site working again?
  
  Many thanks,
  Andrew
- January 10, 2018 at 5:13 PM #247645
  
  Anonymous
  Inactive
  
  Dear atully,
  
  Please let me know the version of the LearnPress plugin that you’re using.
  
  Best regards,
  
  Huyen Anh
  - January 10, 2018 at 6:28 PM #247699
    
    Anonymous
    Inactive
    
    Hi,
    
    Many thank for the reply.
    
    I am using 4.9.1–en_GB.
    
    I am in the process of a manual upload, my guess is that the auto-update failed to complete. The steps as I understand are:
    1. access the plugins folder via ftp and rename the learnpress plugin folder to regain access to me site
    2. download the learnpress folder to have a local copy
    3. delete the server version
    4. download, unzip and upload a fresh version of learnpress
    
    Is that what you might recommend too?
    
    I am hoping that all of my lessons etc are still safe in the DB.
    
    Andrew
- January 11, 2018 at 2:16 PM #248068
  
  Anonymous
  Inactive
  
  Dear atully,
  
  Don’t worry, your data will not be lost.
  
  But If you want to update LearnPress plugin, please go to Plugins / Installed Plugins / then click update now to update Learnpress plugin, see screenshot: http://prntscr.com/hyuv7n.
  
  Best regards,
  
  Huyen Anh
  - January 11, 2018 at 8:05 PM #248313
    
    Anonymous
    Inactive
    
    Many thanks,
    
    The update failed to complete and as a result some files were missing. Access to the site was restricted as a result of a variety of PHP errors. I worked around this by manually (FTP) removing and reinstalling the latest version of LearnPress which worked beautifully and I am now right back where I was before the failed update and as you pointed out all my data is safe.
    
    Thanks for your replies, really appreciate it!
    
    Andrew
    learningglue.com
- January 15, 2018 at 4:59 PM #249779
  
  Anonymous
  Inactive
  
  Dear atully,
  
  Ok, I’ll close this ticket.
  
  Best regards,
  
  Huyen Anh
Author

Posts