ThimPressThimPress ThimPress
  • Home
  • Best Deals
    • Eduma – Education WordPress Theme – $439 $69 Only!
    • Eduma Mobile – React Native LMS Mobile App for iOS & Android – $149 $54 Only!
    • Storepify – Minimal Multipurpose Shopify Theme – $89 $29 Only!
    • Sailing | Hotel WordPress Theme – $54 Only!
    • LuxStay – Hotel & BnB WordPress Theme – $54 Only!
    • Coaching – Life And Business Coach WordPress Theme – $54 Only!
    • Course Builder – Online Course WordPress Theme – $49 Only!!
    • StarKid – Kindergarten WordPress Theme – $44 Only!
    • IvyPrep – Education & School WordPress Theme – $44 Only!
  • LearnPress
    • LearnPress – LMS WordPress Plugin
    • LearnPress Add-Ons
    • LearnPress PRO Bundle
    • LearnPress Store
    • Eduma Mobile App
    • LearnPress Mobile App
  • Plugins
    • All
    • LearnPress Add-Ons
    • Create Courses Add-Ons
    • Manage Courses Add-Ons
    • Sell Courses Add-Ons

    Plugins33

    LearnPress Pro Bundle (690x460)
    LearnPress PRO Bundle
    LearnPress Semi-Pro Bundle (690x460)
    LearnPress Semi-Pro Bundle
    WooCommerce add on for LearnPress 690x460px
    WooCommerce Add-On for LearnPress
    live course
    Live Course Add-On for LearnPress

    LearnPress Add-Ons33

    LearnPress Pro Bundle (690x460)
    LearnPress PRO Bundle
    LearnPress Semi-Pro Bundle (690x460)
    LearnPress Semi-Pro Bundle
    WooCommerce add on for LearnPress 690x460px
    WooCommerce Add-On for LearnPress
    live course
    Live Course Add-On for LearnPress

    Create Courses Add-Ons7

    Paid Memberships Pro 690x460px 1
    Paid Memberships Pro Add-On for LearnPress
    Frontend Editor 690x460px
    Frontend Editor Add-On for LearnPress
    Assignments 690x460px
    Assignments Add-On for LearnPress
    Random Quiz 690x460px
    Random Quiz Add-On for LearnPress

    Manage Courses Add-Ons17

    live course
    Live Course Add-On for LearnPress
    Certificates 690x460px
    Certificates Add-On for LearnPress
    Gradebook 690x460px
    Gradebook Add-On for LearnPress
    WPML addon 690x460
    WPML Add-On for LearnPress

    Sell Courses Add-Ons7

    WooCommerce add on for LearnPress 690x460px
    WooCommerce Add-On for LearnPress
    Paid Memberships Pro 690x460px 1
    Paid Memberships Pro Add-On for LearnPress
    Stripe add on for LearnPress 690x460px
    Stripe Add-On for LearnPress
    2Checkout add on for LearnPress 690x460px
    2Checkout Add-On for LearnPress
  • Themes
    • All
    • Education Themes
    • Shopify Themes
    • Hotel Themes
    • WordPress Blog & Magazine Themes
    • Free

    Themes14

    Eduma - Premium LMS WordPress Theme
    Eduma | LMS WordPress Theme
    Coaching | Life and Business Coach WordPress Theme
    Coaching | Life & Business Coach WordPress Theme
    course builder
    CorpTrain | Corporate Training WordPress Theme
    onelms education wordpress theme
    OneLMS – Education WordPress Theme

    Education Themes7

    Eduma - Premium LMS WordPress Theme
    Eduma | LMS WordPress Theme
    Coaching | Life and Business Coach WordPress Theme
    Coaching | Life & Business Coach WordPress Theme
    course builder
    CorpTrain | Corporate Training WordPress Theme
    onelms education wordpress theme
    OneLMS – Education WordPress Theme

    Shopify Themes1

    Storepify - Minimal Multipurpose Shopify Theme
    Storepify – Minimal Multipurpose Shopify Theme

    Hotel Themes3

    Sailing Hotel WordPress Theme
    Sailing | Hotel WordPress Theme
    hotel
    LuxStay | Hotel & BnB WordPress Theme
    luxhotel hotel & bnb wordpress theme
    LuxHotel – Hotel WordPress Theme

    WordPress Blog & Magazine Themes3

    megabuilder
    MegaBux | Construction WordPress Theme
    magwp
    Magie | Magazine WordPress Theme
    magazette travel
    Magazette | News & Magazine WordPress Theme

    Free1

    education pack
    Education Pack: #1 Free Education WordPress Theme
  • Blog
    • WordPress Theme Collections
    • WordPress Plugin Collections
    • Shopify
    • Education & LMS
    • Marketing & SEO
    • Tutorials & Docs
  • Our Services
    • Customization
    • Maintenance Service
    • Hosting Service
    • Advertise
  • Help Center
    • Support Forums
    • Ticket Center
    • Documentation
    • Knowledge Base
    • FAQs
    • Contact us
  • 0
  • Sign in

    Sign In

    Lost your password?

    Not a member yet? Sign up now

    Lost Password

    Please enter your username or email address. You will receive a link to create a new password via email.

    Are you a member? Sign in now

Back
  • Home
  • Best Deals
    • Eduma – Education WordPress Theme – $439 $69 Only!
    • Eduma Mobile – React Native LMS Mobile App for iOS & Android – $149 $54 Only!
    • Storepify – Minimal Multipurpose Shopify Theme – $89 $29 Only!
    • Sailing | Hotel WordPress Theme – $54 Only!
    • LuxStay – Hotel & BnB WordPress Theme – $54 Only!
    • Coaching – Life And Business Coach WordPress Theme – $54 Only!
    • Course Builder – Online Course WordPress Theme – $49 Only!!
    • StarKid – Kindergarten WordPress Theme – $44 Only!
    • IvyPrep – Education & School WordPress Theme – $44 Only!
  • LearnPress
    • LearnPress – LMS WordPress Plugin
    • LearnPress Add-Ons
    • LearnPress PRO Bundle
    • LearnPress Store
    • Eduma Mobile App
    • LearnPress Mobile App
  • Plugins
    • All
    • LearnPress Add-Ons
    • Create Courses Add-Ons
    • Manage Courses Add-Ons
    • Sell Courses Add-Ons

    Plugins33

    LearnPress Pro Bundle (690x460)
    LearnPress PRO Bundle
    LearnPress Semi-Pro Bundle (690x460)
    LearnPress Semi-Pro Bundle
    WooCommerce add on for LearnPress 690x460px
    WooCommerce Add-On for LearnPress
    live course
    Live Course Add-On for LearnPress

    LearnPress Add-Ons33

    LearnPress Pro Bundle (690x460)
    LearnPress PRO Bundle
    LearnPress Semi-Pro Bundle (690x460)
    LearnPress Semi-Pro Bundle
    WooCommerce add on for LearnPress 690x460px
    WooCommerce Add-On for LearnPress
    live course
    Live Course Add-On for LearnPress

    Create Courses Add-Ons7

    Paid Memberships Pro 690x460px 1
    Paid Memberships Pro Add-On for LearnPress
    Frontend Editor 690x460px
    Frontend Editor Add-On for LearnPress
    Assignments 690x460px
    Assignments Add-On for LearnPress
    Random Quiz 690x460px
    Random Quiz Add-On for LearnPress

    Manage Courses Add-Ons17

    live course
    Live Course Add-On for LearnPress
    Certificates 690x460px
    Certificates Add-On for LearnPress
    Gradebook 690x460px
    Gradebook Add-On for LearnPress
    WPML addon 690x460
    WPML Add-On for LearnPress

    Sell Courses Add-Ons7

    WooCommerce add on for LearnPress 690x460px
    WooCommerce Add-On for LearnPress
    Paid Memberships Pro 690x460px 1
    Paid Memberships Pro Add-On for LearnPress
    Stripe add on for LearnPress 690x460px
    Stripe Add-On for LearnPress
    2Checkout add on for LearnPress 690x460px
    2Checkout Add-On for LearnPress
  • Themes
    • All
    • Education Themes
    • Shopify Themes
    • Hotel Themes
    • WordPress Blog & Magazine Themes
    • Free

    Themes14

    Eduma - Premium LMS WordPress Theme
    Eduma | LMS WordPress Theme
    Coaching | Life and Business Coach WordPress Theme
    Coaching | Life & Business Coach WordPress Theme
    course builder
    CorpTrain | Corporate Training WordPress Theme
    onelms education wordpress theme
    OneLMS – Education WordPress Theme

    Education Themes7

    Eduma - Premium LMS WordPress Theme
    Eduma | LMS WordPress Theme
    Coaching | Life and Business Coach WordPress Theme
    Coaching | Life & Business Coach WordPress Theme
    course builder
    CorpTrain | Corporate Training WordPress Theme
    onelms education wordpress theme
    OneLMS – Education WordPress Theme

    Shopify Themes1

    Storepify - Minimal Multipurpose Shopify Theme
    Storepify – Minimal Multipurpose Shopify Theme

    Hotel Themes3

    Sailing Hotel WordPress Theme
    Sailing | Hotel WordPress Theme
    hotel
    LuxStay | Hotel & BnB WordPress Theme
    luxhotel hotel & bnb wordpress theme
    LuxHotel – Hotel WordPress Theme

    WordPress Blog & Magazine Themes3

    megabuilder
    MegaBux | Construction WordPress Theme
    magwp
    Magie | Magazine WordPress Theme
    magazette travel
    Magazette | News & Magazine WordPress Theme

    Free1

    education pack
    Education Pack: #1 Free Education WordPress Theme
  • Blog
    • WordPress Theme Collections
    • WordPress Plugin Collections
    • Shopify
    • Education & LMS
    • Marketing & SEO
    • Tutorials & Docs
  • Our Services
    • Customization
    • Maintenance Service
    • Hosting Service
    • Advertise
  • Help Center
    • Support Forums
    • Ticket Center
    • Documentation
    • Knowledge Base
    • FAQs
    • Contact us
  • Home
  • ThemeForest and ThimPress Item Support Policy

ThemeForest and ThimPress Item Support Policy

Welcome to Item Support

Item support is a service provided by many authors on ThemeForest and CodeCanyon. Having support for your purchased item means that the author will be available to you, the buyer, to iron-out any potential issues you have in using the item.

This page will tell you all about what you can expect from authors who sell supported items.

This is a copy of Envato’s Item Support Policy and it will apply for all support cases of ThimPress as long as the product is sold on an Envato Site.

Here’s a summary:.

What’s included Supported item – 12 months support from purchase with options to extend All items
Updates to ensure the item works as described and is protected against major security concerns Yes Yes
Discretionary version updates Yes Yes
Availability of the author of the item to provide item support Yes No
Technical questions about the item’s built-in features, functionality and third party plugins Yes No
Assistance with reported bugs and issues Yes No
Help with included third party assets (e.g. image sliders, contact forms) Yes No

Managing buyer support requests can become quite a task for authors who sell to many buyers. To maintain a sustainable marketplace we’ve set out what is and isn’t included in supported items from Envato Market. This helps Envato Market authors spend more time doing what they do best — creating great new items and keeping their existing items up-to-date.

Read the item documentation first

Many support queries and technical questions will already be answered in supporting documentation such as FAQ’s and comments from previous buyers. We also make sure that all of the items sold on Envato Market have documentation included so always check the included information and if you can’t find the answer you’re looking for then consider whether the author might be able to help.

What’s included in item support

The item support period

A supported item includes item support for 12 months from the purchase date. During those 12 months, the author is expected to be available to provide the item support services we’ve set out on this page. Response times by authors can vary depending on the volume of inquiries, the nature of the request, and whether questions have already been answered or support has already been provided (see ‘fair-use’ later on).

Answering questions about how to use the item

During the item support period, the author is expected to be available to answer your general questions about the item and how to use it. For example, how do I get my homepage to look like the one in the preview? The response to this type of question can come in various formats including directing you to an already documented response (e.g. in the comments or FAQs).

Answering technical questions about the item (and included third party assets)

During the item support period the author is expected to be available to:

  • Answer your specific questions about the features and functionality of the item
  • Provide some guidance on the way the item is designed
  • Help you with issues related to using the item and getting the most value out of its functionality.
  • Answer questions about third party assets or functionality (e.g. plug-ins) bundled with the item, such as how they work and other technical questions.

Help with defects in the item or included third party assets

During the item support period, you can report and discuss bugs and minor item defects with the author, and authors are expected to be available to assist you with reported bugs. If appropriate, authors may issue bug fixes directly to you as part of item support. (If an author decides to address a bug fix through a general version update, that update will be available to all buyers.)

A supported item may include third party functionality or items from other authors such as plugins, image sliders or contact forms. During the item support period, the author is expected to be available to assist with questions about third party assets, and to either help you to address particular issues with the third party asset or direct you to where you can find the solution.

Item updates to ensure ongoing compatibility and to resolve security vulnerabilities

If a supported item includes a third party asset (e.g., a plugin), or is intended to work with third party software or platforms (e.g. a CMS), authors are expected to ensure the item remains compatible if the software or platform version is updated. This includes if the third party asset has a security update. Item updates of this type will generally be delivered as version updates available to all buyers. Choosing a supported item (or upgrading to extended support) ensures you’re getting an item that’s backed by the author, and enables our authors to maintain their items in these ways.

What’s not included in item support

Item customization

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.

Installation of the item

Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Envato Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.

Hosting, server environment, or software

Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Help from authors of included third party assets

If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.

What’s included in all item purchases

Updates to ensure the item works as described and is protected against major security concerns

All items on Envato Market should work as described by the author (in the preview, screenshots, item description, etc) and be protected from major security issues. Security issues are assessed by the impact they have on the buyer and their users. Examples of major security issues are site administration takeover, the ability to use the site against other sites, and breaches of private data.

In the instance that there is something wrong with the item and you are expecting an update; depending on the type of update, it can take several days/weeks to properly fix, test, review and release.

Included version updates for all items

In addition to updating an item to keep it working as described or to fix major security issues, authors of all items may from time to time and at their discretion, provide other updates to improve or modify the functionality of an item or fix other minor issues. Generally authors of supported items will provide these type of updates more frequently to keep their items up to date for sale. In all instances, the new version of the item will automatically be made available to previous buyers through the Downloads page.

Fair-use, and other details

We believe an author’s time is best spent using their amazing creative and technical skills to build great new items and keep their existing items up-to-date. We have outlined what item support is all about and we ask that you’re mindful of the author’s time when making item support requests. We suggest that before you ask an author for support, read the documentation (included with the downloaded item) and any additional information available on the item pages (FAQs, Comments, etc) to see if that information answers your questions.

Most authors sell their items to many buyers, so the time taken to respond to your request can vary. If you’re waiting for an update or fix to an item, it may take several days/weeks for an author to properly fix, test, review and release. Authors can also take breaks (e.g. a vacation) from providing item support. Authors will let you know of any extended breaks via the Support and Comments tabs on their items.


*Supportable items on ThemeForest and CodeCanyon include all categories except PSD templates, Sketch templates, TypeEngine themes, Mobile, and Edge Animate templates.

Version 1.0 – Effective date: September 1, 2015.

$69
Education WordPress Theme | Eduma

Live DemoBuy Theme

$54
Coaching | Coaching WordPress Theme

Live DemoBuy Theme

$49
CorpTrain | Corporate Training WordPress Theme

Live DemoBuy Theme

$54
Hotel WordPress Theme | Sailing

Live DemoBuy Theme

$54
Hotel & BnB WordPress Theme | LuxStay

Live DemoBuy Theme

$44
Charitix | Nonprofit Charity WordPress Theme

Live DemoBuy Theme

$44
IvyPrep | Education & School WordPress Theme

Live DemoBuy Theme

$44
Restaurant WordPress Theme - Resca

Live DemoBuy Theme

ADD-ONS FOR LEARNPRESS

  • Combo LearnPress Pro Bundle (690x460)Read more

    LearnPress PRO Bundle

    $610 $299

    The next level of LearnPress - LMS WordPress Plugin. More Powerful, Flexible and Magical Inside.

  • Combo LearnPress Semi-Pro Bundle (690x460)Read more

    LearnPress Semi-Pro Bundle

    $210 $149

    5 Most Powerful as well as Most Wanted Premium LearnPress Add-ons. Compact but Fabulous.

  • Add to cart

    WooCommerce Add-On for LearnPress

    $49

    Easy to connect WooCommerce to your LMS website, easy to sell your courses online with no obstacle.

  • Add to cart

    Live Course Add-On for LearnPress

    $19

    Create courses and live video meetings using Zoom or Google Meet Use shortcode to show the meeting content.

  • Add to cart

    Certificates Add-On for LearnPress

    $39

    Add Drag & Drop certificates builder as well as select designed certificates templates for each LMS course.

  • Add to cart

    Gradebook Add-On for LearnPress

    $39

    Track process and result of students in each LMS course. Allow to export the gradebook to CSV.

thimpress logo

We are a company that is passionate about developing products to help you build your business online. Our very first priority is to guarantee our customers’ experience and satisfaction.

"ThimPress" is a brand of "PhysCode LLC".
Address: 14936 DILLOW ST, #V301, Westminster, CA 92683.
Email: [email protected]


COMPANY

  • Privacy Policy
  • Terms & Conditions
  • Refund Policy
  • Item Support Policy

AFFILIATE

  • Become an Affiliate
  • Affiliate Terms & Policies

SUPPORT

  • Documentation
  • Forum
  • How to get help

PRODUCT

  • WordPress Plugins
  • WordPress Themes
  • Shopify Themes
  • Advertise
  • Partner

FIND US ON

  • Facebook
  • Twitter
  • Envato
  • Youtube
Designed by ThimPress. Powered by WordPress.
DMCA.com Protection Status
  • Terms & Conditions
  • Documentation