This support policy is applied for all products and services which are provided by ThimPress. All the partners, clients, and ThimPress staffs have to comply with the policy. ThimPress has the right to update this policy at any time and the change will affect immediately on any support cases.
Whenever you have questions or issues about our products, the official ThimPress support team is always here for you.
In this article, we explain how to get help from our support team.
Before You Submit a Ticket
Submitting a ticket is not the best way for your questions/issues, sometimes you can find your answer easily from our documentation, FAQs, or even forums.
Submit a Ticket
With all the technical issues, you need to create a support ticket on the ThimPress forum. We do not support technical issues via the ThemeForest comment section, social networks, communities, or email.
What is Supported:
- ThimPress’ themes issues.
- ThimPress’ plugins issue.
- Small modifications.
What is not supported:
- Third-party plugins or themes issues.
- Ask for our code customization guide.
- Each ticket have a limitation of 5 questions. If you have more than 5 questions, please create another ticket.
Why is your ticket removed?
We receive thousands of tickets every day and to maintain our system work well, we will remove your ticket in some cases below:
- We close your ticket if you do not response after 45 days. It will be removed for the next 30 days.
- Spam, advertising, insult, adult content, etc.
- Ticket has more than 5 questions.
There are some reasons which may cause a delay to your ticket response:
- Not enough information.
- No purchase code.
- Many questions per ticket or new questions in the same ticket are submitted.
- Local installation.
- Difference in the time zone.
Our team can do anything in WordPress. If you need to customize some features, add extra pages, customize a contact form or anything you can imagine, here is where you can request our professional customization services. Let us be your WordPress guy, and stop worrying about all the technical issues of your website,
because you are covered by us – the real Power Elite.