How To Get Help From The ThimPress Support
This support policy is applied to all products and services which are provided by ThimPress. All the partners, clients, and ThimPress staffs have to comply with the policy. ThimPress has the right to update this policy at any time and the change will affect immediately any support cases.
Whenever you have questions or issues about our products, the official ThimPress support team is always here for you.
In this article, we explain how to get help from our support team.
Before You Submit a Ticket
Submitting a ticket is not the best way for your questions/issues, sometimes you can find your answer easily from our documentation, FAQs, or even forums.
Submitting Support Tickets on ThimPress Forums
With all the technical issues, you need to create a support ticket on the ThimPress forum. We do not support technical issues via the ThemeForest comment section, social networks, communities, or email.
What is Supported:
- ThimPress’ themes issues.
- ThimPress’ plugins issue.
- Small modifications.
What is not supported:
- Third-party plugins or themes issues.
- Ask for our code customization guide.
- Each ticket have a limitation of 5 questions. If you have more than 5 questions, please create another ticket.
Why is your ticket removed?
We receive thousands of tickets every day and to maintain our system working well, we will remove your ticket in some cases below:
- We close your ticket if you do not respond after 45 days. It will be removed for the next 30 days.
- Spam, advertising, insult, adult content, etc.
- The ticket has more than 5 questions.
What Caused a Delayed Response?
There are some reasons which may cause a delay in your ticket response:
- Not enough information.
- No purchase code.
- Many questions per ticket or new questions in the same ticket are submitted.
- Local installation.
- The difference in the time zone.
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