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Welcome to ThimPress Support Center

Have a nice day my friends. Now, how can we help you today?

Knowledge Base FAQs

 

Having technical and general questions about our products?

Jump in our Base

Presale

 

Any wonder or enquiry for our products, but cannot find the answer?

Knock on Presale door

Tech Support

 

Running in real troubles with our products?

Summon Support Ticket

Customization

 

Demand on extra features, optimization, or anything in mind?

Request Custom job

*If you want to Summon Support Ticket, you might need to Sign In / Register first to access the Portal!

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    Knowledge Base and Documentation

    Here gather all Frequent-Asked-Questions (aka FAQs), guides, docs, solutions and almost everything about our products. Very useful, much convenient, many wow :O

    Documentation
    Knowledge Base

    Contact Presale

    The Presale department is always here to help you and answer to your query, inquiries, wonders on any of our products regarding WordPress themes, plugins and professional WordPress job

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    Create a Support Ticket

    If you have tried both the Knowledge Base and Documentations, but still haven’t had an answer for you, then you can create a support ticket. Support ticket is where we deliver tech support with deep care and professional support service

    Port to the Ticket center

    Customization job

    If you need to customize some features, add extra pages, optimize your WordPress site speed, customize contact form or anything you can imagine, here is where you can request our professional customization services. Please send your requirements to us via the following form.

    We provide some Professional jobs on Envato Studio here, you can check it out: ThimPress Envato Studio

    Or you can request custom job below:

    Support Policy

    We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend).

    Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

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