This way, you can have access to direct support for as long as your license is active :)
First, you’ll need to create a new account:
Go to ThimPress.com, click the user account the top right corner, then you can choose to Sign up now or Connect with social accounts.
Then you will need to submit your purchase code so the system can detect that you are a verified buyer to give you access to the support forum:
Finally, go to your theme’s support forum: https://thimpress.com/forums/
(Choose the subforum of the theme you bought)
And you will see the Create Topic button. That’s it :)
If your support license is expired, you might not see that button and you will see a notice saying the support is expired and in that case, you will need to extend your license to do that because of the policy. In this case, I suppose that your support license is still alright so maybe you won’t see this notice.
And that’s it :)
Once you created an account, you will have access to direct support for as long as your license is active.