Important notice

We are currently under a high volume of support tickets. You may have to wait longer (up to 03 business days) for your ticket to be solved. Thanks for your patience!

FAQs

Regular questions & answers are presented here in the FAQs area. Read it first!

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Knowledge Base

The fastest way to get support is finding the answer through Knowledge Base system.

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Support Forum

You can also easy to find out the answer over existing topics on the support forum.

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Support Policy

We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend).

Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

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