FAQs

Regular questions & answers are presented here in the FAQs area.

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Knowledge Base

The fastest way to get support is finding the answer through Knowledge Base system.

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Support Forum

You can also easy to find out the answer over existing topics on the support forum.

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Support Policy

We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend).

Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

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