Certificates
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AuthorPosts
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June 13, 2024 at 4:00 AM #980910megan iudiceParticipant
I purchased the certificate add-on, created a certificate and the plugin is active. But I am unable to assign it to my 2 courses.
When I go to course settings – certificates, it just hangs like its processing and does not show the certificate to select. -
June 13, 2024 at 10:40 AM #980973JuliaKeymaster
Hi megan iudice,
Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.
And please backup your website before we do anything on your website.
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Yours Sincerely,
Julia
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June 13, 2024 at 11:27 PM #981172megan iudiceParticipant
Hi Julia,
Can you provide troubleshooting without access? I tried deactivating the plugin, I also tried reinstalling the plugin. When I first installed it, I was able to assign certifcates, but now I am not. -
June 13, 2024 at 11:40 PM #981173megan iudiceParticipantThis reply has been marked as private.
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June 14, 2024 at 10:50 AM #981268JuliaKeymasterThis reply has been marked as private.
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June 15, 2024 at 4:04 AM #981431megan iudiceParticipantThis reply has been marked as private.
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June 15, 2024 at 2:42 PM #981510JuliaKeymasterThis reply has been marked as private.
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June 18, 2024 at 10:55 PM #981892megan iudiceParticipant
I uninstalled the learnpress plugin and its additional plugins, then reinstalled it.
Then went into one of my courses to assign the certificate and it is still hanging, acting the same way.
what is the support email? -
June 19, 2024 at 3:18 PM #982024JuliaKeymasterThis reply has been marked as private.
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June 23, 2024 at 11:41 PM #982487megan iudiceParticipantThis reply has been marked as private.
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June 24, 2024 at 2:28 PM #982600JuliaKeymasterThis reply has been marked as private.
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June 24, 2024 at 7:27 PM #982661megan iudiceParticipant
You will need to access the email you provided and click on the login link to bypass the security
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June 25, 2024 at 11:06 AM #982735JuliaKeymasterThis reply has been marked as private.
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