Learnpress empty order
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AuthorPosts
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September 20, 2023 at 9:06 PM #933142
doxuanhuy29k1
ParticipantI have Learnpress and Woocommerce Learnpress Integration on my site. When user doesn’t register making an order, Woocommerce order is completed but Learnpress order show empty item. User can not access the course. If user register and log in to purchase, it is okay, no problem happens.
Pleaser help advise how to solve this issue.
Thank you. -
September 21, 2023 at 9:08 AM #933217
Louisa
ModeratorDear doxuanhuy29k1,
When you purchase a course as a guest, you cannot participate in the course. Unless you used email – made that purchase, then created a new account.
After you complete the purchase of the course, an email will be sent to you containing the order key https://prnt.sc/duNegI-i4Hh6 -> Please create an account with the email you just purchased -> Then go to the profile page > order -> Enter your order key here > Click Recover https://prnt.sc/1puvGqtuQzO8 -> Then you can start the course
Sincerely
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ThimPress support team
Louisa
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September 21, 2023 at 10:11 AM #933240
doxuanhuy29k1
ParticipantI am sorry but I need to clarify it once again. When user goes to checkout page and input their information, Woocommcerce is automatically created an account and send an email to user. So it is not check out as guest case. Eventhough, when I do as you instruct, Learnpress course assigned in Woocommerce order is still not shown up.
Can you advise further?
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September 21, 2023 at 11:38 AM #933267
Louisa
ModeratorDear doxuanhuy29k1,
Oh you misunderstood what I meant. When you buy a course with a guest, ok you can buy it but when studying you are required to create an account and log in to it, then enter the order key as I instructed above so you can learn it. . You can buy as a guest but you cannot study as a guest, your learning process will not be saved.
Learnpress course assigned in Woocommerce order is still not shown up -> please provide admin account and password I will check it.
Sincerely
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ThimPress support team
Louisa
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September 21, 2023 at 11:49 AM #933271
doxuanhuy29k1
ParticipantThis reply has been marked as private. -
September 21, 2023 at 4:03 PM #933329
Louisa
ModeratorHi doxuanhuy29k1,
We have fixed your issue on your website. Please check again.
If your issue is resolved, please tell us so that we can close this topic.
Sincerely
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Thimpress Support
Louisa
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September 21, 2023 at 5:43 PM #933347
doxuanhuy29k1
ParticipantHi Louisa,
I checked and thank to you, the issue is gone by now.
But can you tell me what is the problem and how to fix it so I can do it by myself later?
Thank you. -
September 22, 2023 at 10:59 AM #933476
Louisa
ModeratorHi doxuanhuy29k1,
The problem comes from our Woocommerce Learnpress plugin, you cannot fix it yourself, when you encounter any error please create a topic and we will answer you.
Because your issue is no more. I will close this topic now.
Sincerely
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Thimpress Support
Louisa
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