Licence regular

[aurelie]

Hello I are you ?

I have a question, i buy this theme for my client. And, i want to know if I have to renew the licence.

If i have to do this, i want transfer the paiement for my client or i would like a licence expented

Thank you

[Star Lord]

Dear aurelie,

You can update our theme without renewing the license.

The license is a support license and you buy it on Envato Market, you can choose the card when making the payment.

Best regards,

Star Lord

 

[aurelie]

Hello,

I have updated the license, however, once I update the theme. The header, and the custom elements that you set up and paid for ($150) break. So I can’t update my theme.

WHAT do you recommend?

[Star Lord]

Dear aurelie,

What in the header and which elements you have set up break after you update our theme?

Best regards,

Star Lord

 

[aurelie]

Hello, and Happy New Year, I couldn’t answer before.
There was the responsive that changed the hamburger menu.

There is also the placement of the lines at the hover and at the click which is different.

There’s also the slider, thimpress had changed the code for the reservation module and during the update it breaks the code set up by your developers.

You can make a test by updating and you will see…

[Star Lord]

Dear aurelie,

Which version you used before and after update our them?
We have not updated this theme from version 2.0.2 for more than 4 months.

Best regards,

Star Lord

 

[aurelie]

https://prnt.sc/wic81u

Yes but, when i put online the website i had the 2.0 version . So i cant make update because is broken my website ?

[Star Lord]

Dear aurelie,

First, We haven’t changed anything about the hamburger menu and slider revolution.
Second, I visited your website and see that you are not using our plugin WP Hotel with our theme.

Could you please give us the pictures of broken sections on your website after you update our theme?
Please backup your website before you do anything.

Best regards,

Star Lord

 

[aurelie]

Hello

If you made some changes on my header because the titles were long it broke the site you can see it on the ticket I created when I designed the site.
https://thimpress.com/forums/topic/header-7/
https://thimpress.com/forums/topic/plugin-design/

Secondly I don’t use your booking plugin because it didn’t take into account the iCal links. But your developers designed the MotoPress booking plugin, I paid in December Thimpress 150$. To design the MotoPress booking plugin on the slider and on the bottom of the site pages, you also designed the price and booking page and the booking page to be like the Thimpress theme.

What do you propose ? Because WordPress recommends to update the themes but if it blocks it’s not good. I put the version and I send you the screens because I gave the old version for my client. I can’t leave the site broken like this.
I put the version and I send you the screens because I gave the old version for my client. I can’t leave the site broken like this.
So you can see my current site and the problems with the version you updated. I think that you didn’t take into account the customization you did for me.

Screen of new version 2.0.2
https://prnt.sc/wip537
https://prnt.sc/wip5dc
https://prnt.sc/wip7p1
https://prnt.sc/wip8pc
https://recordit.co/Y2Iw8Pdonb

Actuel’s moovies version 2.0 with design of your developper, for the plugin motopress, for the page booking and price and booking etc and for the page bottom of sites : https://recordit.co/qDxAFZcLpz

[aurelie]

Hello my website is broken, do you have make somethink in the wordpress ? this error message is 403 “You don’t have permission to access this resource.Server unable to read htaccess file, denying access to be safe” or it maybe my hebergement ?

[Star Lord]

Dear aurelie,

We do not do anything on your website. Please check your website and server again.

If your website is working well, you needn’t update our theme.

Best regards,

Star Lord

 

[aurelie]

hi how are you ?

I have a problem, the page you had designed is no longer displayed (the left side) can you look and check why?

Page you made design : https://chapojulo.com/prix-et-reservation/

https://chapojulo.com/admin
Admin Aurelieluk
MP : GrxRrIftHJYvwWl07MNcPJYV

ftp://[email protected]:21/ 
Login : chapojulwk
MP : CHAPOjulo1234

[aurelie]

This page was like this : https://prnt.sc/10r10m0 it appears that the part on the right has disappeared.

[Star Lord]

Dear aurelie,

Please create a new topic about this issue.

This doesn’t relevant to the regular license. So I will close this topic now. 

Best regards,

Star Lord

 

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