Purchases using Stripe integration are all in pending status … HELP!

[pkone3]

We have learnpress on our site and we are trying to use the Stripe integration. We have a number of courses for sale but everytime a potential buyer tries to buy one of the courses, here is what happens:
They enter their username and password
They go to payment section and enter their CC info and press Purchase

The words processing pop up and a spinner and it never goes away, no additional pop ups, no verification box, nothing. It enters a status of PENDING in the orders section of the dashboard with an order number but never COMPLETES. After a day, I vcheck Stripe and there is an unfinished (not denied) payment listed and it says Requires_payment_method which is a paymentintent status.

How can I fix this? What am I missing?

[Julia]

Hi pkone3,

Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.

And please backup your website before we do anything on your website.

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Yours Sincerely,

Julia

[Author]

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