critical error
Tagged: error
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AuthorPosts
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October 12, 2023 at 8:07 PM #937386Elena TrajkovikjParticipant
Everything was running, not smoothly (i had a problem with some courses not loading properly after adding students), but then I upgraded the App Service plan on Azure Web Services server, and a critical error occured. Please help!
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October 13, 2023 at 8:54 AM #937446JuliaKeymaster
Hi Elena Trajkovikj,
Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.
And please backup your website before we do anything on your website.
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Yours Sincerely,
Julia
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October 13, 2023 at 3:16 PM #937550Elena TrajkovikjParticipantThis reply has been marked as private.
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October 13, 2023 at 3:24 PM #937555Elena TrajkovikjParticipantThis reply has been marked as private.
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October 13, 2023 at 4:46 PM #937581JuliaKeymaster
Dear Elena Trajkovikj.
Please give us WordPress site and FTP account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/. All information will be confidential for sure, we are responsible for that. We need this information to check your issue.
And please backup your website before we do anything on your website.
Yours Sincerely,
Julia
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ThimPress Support Team
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October 13, 2023 at 6:18 PM #937600Elena TrajkovikjParticipantThis reply has been marked as private.
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October 13, 2023 at 6:22 PM #937601Elena TrajkovikjParticipantThis reply has been marked as private.
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October 13, 2023 at 8:11 PM #937610Elena TrajkovikjParticipant
Are you receiving my info? i put it in the access info tab in a private response more than an hour ago..
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October 17, 2023 at 9:55 AM #937994JuliaKeymasterThis reply has been marked as private.
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