Error in booking system.
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1) I am unable to unblock a room. When I refresh the page, it gets blocked again .
2) If someone is checking in on 7th March and checking out on 8th , then ideally check ins should be allowed on 8th ! Which is not happening. 8th is also showing as booked.
3) incorrect quantities shown in the calendar view.
4) different results when you use the search form to search for room and when you go into the single room page and click in Book Now. -
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Hi ekta12,
With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.
Note:
- When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
- And please back up your website before we do anything on your website.
Yours Sincerely,
Daisy
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ThimPress Support Team
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Now please check : https://kevdiecotourism.in/rooms/tree-house-non-ac/
It’s fully booked for check ins on 1st and checkout on 2nd! Still people are able to book ! Double bookings are happening
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Dear ekta12,
I have checked on this room but the error you reported did not occur. Please watch the following video https://www.loom.com/share/2d1b405c95c14ecb9b3625c81e2f92f3
Please check it again.
Best regards,
Daisy
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First is if a room is fully booked from 5th -6th July. Then check ins on 6th is also not allowed!
Here is the video.https://www.transfernow.net/dl/20230706WgmrepMB
The room – “Igloo” is not available for 6th July.
Please help!! -
Dear ekta12,
Sincerely sorry, our system is not optimized for this stream at the moment. Currently, the system still calculates that the room will only be available after the 6th and 7th to be able to make a reservation. We will talk back to the developer to reprocess the logic of this flow.
Sincerely
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ThimPress support team
Daisy
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Hello.
I have been waiting since long for an update. I have another project starting in the next month. I want to know whether these issues will be address so that I can purchase another licence and make a decision soon.Also, another error which I noticed is – I have 4 pyramid tents on my website –
https://kevdiecotourism.in/rooms/pyramid-vvip-tents/Now as I am only accepting only on the spot payments so I am manually marking a booking as completed after I receive the payment . So now the system is allowing me to mark more than 4 rooms as completed! Which shouldn’t happen. I should atleast receive a notification that the room is already booked and I cannot accept more bookings. Any solution to this ?
Please let me know .
Thanks and regards
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Also, when on the homepage http://kevdiecotourism.in/ you select 12th august check in and 13th august checkout , it shows no rooms available. But when you go inside https://kevdiecotourism.in/rooms/new-cottage/ and select the same dates, the room is available!! There is discrepancy. Please let me know .
And if a room is fully booked from 5th -6th of any month . Then check ins on 6th is also not allowed!
Here is the video.https://www.transfernow.net/dl/20230706WgmrepMB
The room – “Igloo” is not available for 6th July.
Please help!!These are a few basic things which a booking system must have . I will be forced to leave reviews for others.
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Dear ekta12,
So please delete 1* here for me https://themeforest.net/ratings/3510039. Then please create a refund request according to the following instructions https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Sincerely
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ThimPress support team
Daisy
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