website not showing correctly after update

Tagged: updateproblem

Viewing 12 reply threads

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Posts
- September 20, 2023 at 11:18 AM #933006
  
  evipa5
  Participant
  
  Hello, I am having difficulties when I update my website. everything is changed and is not showing as should be.
- September 21, 2023 at 9:24 AM #933226
  Daisy
  Moderator
  Hi evipa5,
  
  With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.
  
  Note:
  - When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
  - And please back up your website before we do anything on your website.
  Yours Sincerely,
  
  Daisy
  
  ———-
  
  ThimPress Support Team
- September 21, 2023 at 4:24 PM #933337
  
  evipa5
  Participant
  
  This reply has been marked as private.
- September 22, 2023 at 3:09 PM #933549
  
  Daisy
  Moderator
  
  Dear evipa5,
  
  You can see in the WordPress error message that the error is in the Woocommerce plugin https://prnt.sc/SfW5Qg56O6ak. Please contact Woocommerce for support.
  
  Best regards,
  
  Daisy
- October 3, 2023 at 5:06 PM #935278
  
  evipa5
  Participant
  
  This reply has been marked as private.
- October 4, 2023 at 3:56 PM #935538
  Daisy
  Moderator
  Hi evipa5,
  
  With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.
  
  Note:
  - When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
  - And please back up your website before we do anything on your website.
  Yours Sincerely,
  
  Daisy
  
  ———-
  
  ThimPress Support Team
- October 5, 2023 at 4:13 AM #935726
  
  evipa5
  Participant
  
  This reply has been marked as private.
- October 5, 2023 at 4:50 PM #935949
  
  Daisy
  Moderator
  
  Dear evipa5,
  
  Can I update the theme to check?
  
  Sincerely
  
  ======================
  
  ThimPress support team
  
  Daisy
- October 7, 2023 at 3:36 AM #936277
  
  evipa5
  Participant
  
  Yes please.
  
  Did you deal with all 3 problems I sent you?
  the one with the login in my site is creating difficulties for my users to sign in. they get a message of not responding to the math problem correctly.
- October 7, 2023 at 4:53 PM #936406
  
  Daisy
  Moderator
  
  Hi evipa5,
  
  I assigned this issue to our developer and will give you a solution asap.
  
  Best Regards,
  
  Daisy
- October 8, 2023 at 4:14 PM #936483
  
  evipa5
  Participant
  
  This reply has been marked as private.
- October 9, 2023 at 1:04 AM #936502
  
  evipa5
  Participant
  
  This reply has been marked as private.
- October 9, 2023 at 3:00 PM #936618
  
  Daisy
  Moderator
  
  Hi evipa5,
  
  We have fixed your issue on your website. Please check again.
  
  If your issue is resolved, please tell us so that we can close this topic.
  
  Sincerely
  
  ==============
  
  Thimpress Support
  
  Daisy
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